Does anyone else use REBAG frequently? I didn't see a thread specific to them.
I shop there now and again but have run into some oddities lately. The weirdest thing happened today - I put something in my cart but ultimately decided to not purchase. Within 15 minutes I get a text from someone asking me why I didn't complete the purchase and did I know I could get 0% financing in case I needed it.
A few weeks ago I got a text from an SA I worked with one time telling me to earmark some items because in a few days they were having a 10% off sale. This was also after I had put some items in my cart (but not checked out).
And I noticed a few weeks ago - during the 10% sale - they implemented a high restocking fee for everything on the wesbite, and now that restocking fee is gone. I imagine it'll come back during a sale and they are doing this to prevent returns during sales? It just seems shady to update your return policy every 15 days.
I feel rather invaded by them b/c of that text especially - I know companies track purchases all the time and make recommendations based on history, but I find it invasive to get a text basically asking why I didn't complete the purchase. They are obviously taking technology seriously and using texting to their advantage. I figure that is also why good items disappear off the site so fast - they are likely texting everyone who places an item in a cart and one of those customers will maybe bite.
I shop there now and again but have run into some oddities lately. The weirdest thing happened today - I put something in my cart but ultimately decided to not purchase. Within 15 minutes I get a text from someone asking me why I didn't complete the purchase and did I know I could get 0% financing in case I needed it.
A few weeks ago I got a text from an SA I worked with one time telling me to earmark some items because in a few days they were having a 10% off sale. This was also after I had put some items in my cart (but not checked out).
And I noticed a few weeks ago - during the 10% sale - they implemented a high restocking fee for everything on the wesbite, and now that restocking fee is gone. I imagine it'll come back during a sale and they are doing this to prevent returns during sales? It just seems shady to update your return policy every 15 days.
I feel rather invaded by them b/c of that text especially - I know companies track purchases all the time and make recommendations based on history, but I find it invasive to get a text basically asking why I didn't complete the purchase. They are obviously taking technology seriously and using texting to their advantage. I figure that is also why good items disappear off the site so fast - they are likely texting everyone who places an item in a cart and one of those customers will maybe bite.