Rebag

[youngster]

Anybody ever sell with Rebag using their consignment option?

I actually had some good selling experiences with Rebag a couple years ago. Their offers were reasonable, the items got there quickly and were checked in, and I was paid promptly. In May, I sent them a bag and took the consignment option. (Not a super expensive bag but one that I thought they'd do better selling than me and FP had declined to make an offer.)

It took awhile to get the bag to Rebag and get it listed. It was about a month from when I sent it to when it was finally listed. It sold in early July but that sale was cancelled (probably returned?) within about 10 days. It sold again almost immediately in mid-July. Rebag says that sales are finalized after 15 days but it's been more like 20 days and it's still sitting as a "pending sale".

I've sent an email inquiry and someone from Rebag responded and said they will look into it. Their consignment dashboard is sadly lacking in information. Nothing on date of sale or the price it sold at or anything.

 

[youngster]

Update: I was paid today, slightly less than a month after my consigned item sold.

After I emailed, they did keep in contact with me and said they were researching why I hadn't been paid as the return period for the bag had clearly passed. Not sure if it was my email that led to payment, or if it normally just takes almost a month.

Start to finish, it was about 3 months from shipping the item for consignment to their payment. I ended up with about $400 more than their buy out offer so it was worth it.

 

[youngster]

Also, I noticed they are now in business with Bloomingdale's.

 

[Xthgirl]

Update: I was paid today, slightly less than a month after my consigned item sold.

After I emailed, they did keep in contact with me and said they were researching why I hadn't been paid as the return period for the bag had clearly passed. Not sure if it was my email that led to payment, or if it normally just takes almost a month.

Start to finish, it was about 3 months from shipping the item for consignment to their payment. I ended up with about $400 more than their buy out offer so it was worth it.

How did you get $400 additional? They offered it because of the delay?

 

[youngster]

How did you get $400 additional? They offered it because of the delay?

No. Rebag offers a couple of different selling options. I consigned the bag, as opposed to taking a direct buy out offer. The consignment took a lot longer of course since I had to wait for them to photograph and list the bag but they did sell it at the upper end of the consignment price range that they provided. So, I received $400 more than if I had taken the direct buy out offer.

 

[Kerriganmichelle]

Here's my story with Rebag...Trying to get some help here:

About a month and half ago, I sent in three packages to Rebag, two of them arrived fine, I received item got checked-in emails the day they arrived. The frustrating story started with the third item. I got an email from Rebag the next day, with an empty box picture attached, they said the box arrived empty, like how come? I responded to that email then Rebag vanished on me, stopped replying to emails no matter how many times I reached out. On April 28th, I finally got a live rep who responded, then I received an email with a subject title "Damaged UPS Investigation Opened". They said the investigation would take 7 business days, then I reached out on the 7th, they said they will definitely have an answer for me in 10 business days, then 15... then a month passed by...

The funny thing is, last week, I got in touch with the UPS agent (Rebag actually gave me his number) who is investigating this case and he told me he was the one opening this case, not Rebag, he couldn't even get in touch with someone from Rebag so he turned to me for help. Correct... he's been calling the 844 number and probably a rep gave him my number too. This whole thing is just crazy because neither him or me can actually get a direct contact from the so-called claims team. I recently got a live rep who was kind enough to forward all the agents' and my messages to the "claims team" but she couldn't seem to get an answer from them either. I don't know what's going on with Rebag. Obviously the item couldn't be found on the UPS side, and Rebag is not even trying to solve this case.

I filed a claim with BBB already and there's not much left for me to do. Any suggestions? It's a really expensive item:/

I just did a search for this topic. I am experiencing a similar situation with Rebag. They are claiming they are receiving an empty box from me and that there is no insurance. I have a receipt from PostalAnnex package was definitely mailed to them. I wonder if this is a game they play. Not getting good responses. I would never work with this company again. I have a good history of working with Fashionphile. In fact, I experienced something similar and they completely insured and took care of the problem.

 

[Xthgirl]

I just did a search for this topic. I am experiencing a similar situation with Rebag. They are claiming they are receiving an empty box from me and that there is no insurance. I have a receipt from PostalAnnex package was definitely mailed to them. I wonder if this is a game they play. Not getting good responses. I would never work with this company again. I have a good history of working with Fashionphile. In fact, I experienced something similar and they completely insured and took care of the problem.

I think the best way is to take a pic of your package before you tape it closed —- beside it the courier receipt. As a proof you sent a package with contents in it.

 

[Kerriganmichelle]

I think the best way is to take a pic of your package before you tape it closed —- beside it the courier receipt. As a proof you sent a package with contents in it.

Yes, that sounds very reasonable. However, if the box arrived, missing the bag, this particular company, Rebag would handle it exactly the same way. No insurance and it’s my fault. Cautionary tail to others on this forum read their terms. They are responsible for nothing as far as they are concerned. They do not answer phone calls. Just not working with this company.

 

[shestheposh]

Here's my story with Rebag...Trying to get some help here:

About a month and half ago, I sent in three packages to Rebag, two of them arrived fine, I received item got checked-in emails the day they arrived. The frustrating story started with the third item. I got an email from Rebag the next day, with an empty box picture attached, they said the box arrived empty, like how come? I responded to that email then Rebag vanished on me, stopped replying to emails no matter how many times I reached out. On April 28th, I finally got a live rep who responded, then I received an email with a subject title "Damaged UPS Investigation Opened". They said the investigation would take 7 business days, then I reached out on the 7th, they said they will definitely have an answer for me in 10 business days, then 15... then a month passed by...

The funny thing is, last week, I got in touch with the UPS agent (Rebag actually gave me his number) who is investigating this case and he told me he was the one opening this case, not Rebag, he couldn't even get in touch with someone from Rebag so he turned to me for help. Correct... he's been calling the 844 number and probably a rep gave him my number too. This whole thing is just crazy because neither him or me can actually get a direct contact from the so-called claims team. I recently got a live rep who was kind enough to forward all the agents' and my messages to the "claims team" but she couldn't seem to get an answer from them either. I don't know what's going on with Rebag. Obviously the item couldn't be found on the UPS side, and Rebag is not even trying to solve this case.

I filed a claim with BBB already and there's not much left for me to do. Any suggestions? It's a really expensive item:/

I'm so sorry the same thing happened to me a year ago and it was for a 3.5K bag said the box came in and My LV box was there but it was empty, and it was my fault because they say it arrived damaged. Sent me info on how to seal a box. There were other items in the box and those item arrived fine. What i think happens is that they miss place the bags and then they just say it wasn't there. They changed their term of service so they aren't liable for lost or damaged items in transit. I never received anything for my stolen bag unfortunately. I did file with New York Consumer Protection Service However Rebag is just ignoring them too.

 

[Kerriganmichelle]

I'm so sorry the same thing happened to me a year ago and it was for a 3.5K bag said the box came in and My LV box was there but it was empty, and it was my fault because they say it arrived damaged. Sent me info on how to seal a box. There were other items in the box and those item arrived fine. What i think happens is that they miss place the bags and then they just say it wasn't there. They changed their term of service so they aren't liable for lost or damaged items in transit. I never received anything for my stolen bag unfortunately. I did file with New York Consumer Protection Service However Rebag is just ignoring them too.

Thank you for letting me know about your situation. I’m sorry that happened to you as well. I am beginning to feel like this company is completely untrustworthy. If they do not work with me and get this resolved, I will be filing a small claims court case here in California. I have been collecting the email and have my receipts and photos. I feel like I will prevail in that this is clearly not the industry standard for handbag resellers. I hope other people are reading these new threads and realizing it may not be safe to work with this company Rebag.

 

[suzeshoes]

Thank you for letting me know about your situation. I’m sorry that happened to you as well. I am beginning to feel like this company is completely untrustworthy. If they do not work with me and get this resolved, I will be filing a small claims court case here in California. I have been collecting the email and have my receipts and photos. I feel like I will prevail in that this is clearly not the industry standard for handbag resellers. I hope other people are reading these new threads and realizing it may not be safe to work with this company Rebag.

So let's talk about Rebag. Probably the best thing they did was put items in Bloomingdales so you can touch and see them. That said, most of my experiences have been good, but the processing times are simply horrific. For trades, you can expect at least 2-3 weeks for turnaround before you will receive your bag, and for returns, just about the same before a refund is issued. I know that TRR has its issues, but they usually ship in a timely manner (unless it's coming from Goodyear, Arizona--not sure what goes on there, but always delayed). Rebag needs to up their game with turnaround time--its abysmal.

 

[nicole0612]

I sent Rebag my squeeze bag, with everything including the box. The bag is in excellent condition. They received the bag, according to Fedex on 11-11. They didn't pay me, so on Friday 11-22 I sent an email stating that I wanted my bag returned to me. I was sent an email the following Tuesday stating that my back would be returned within 7 days. When that went by without any bag, I sent an email and was told the bag would be sent out by last Friday the 6th. That date has come and gone, not bag, and now I've sent 3 emails to rebag that have gone unanswered. No tracking info, no indication that it's been sent. What do I do now? Rebag has my 5k Loewe bag. Any suggestions?

Adding your post to the rebag main thread in case anyone has suggestions for you. Good luck!
If anyone has ideas, please tag @golden's mom !

 

[Rouge H]

Rebag has been reported to States Atty General’s Officel. Please file a complaint to add to the onthers.

 

[golden's mom]

I'm still getting placating emails, we have your item, we're hoping to send it this week...Blah Blah. I've had a week where I've been sick with a cold, and just didn't want to expose anyone else to it. Lucky for them, as I have downloaded the form for small claims court.

 

[rosewang924]

Sorry, this will be a long post.

Rebag is the worst, I placed an order on 12/2, the item is from the Short Hills location.
I received tracking for pre-shipment on 12/5.
I checked the tracking everyday and no movement/updates, so I emailed their customer service on 12/11 and they said they would look into it.
On 12/13, nothing, so I decided to call them and the person on phone also said they will investigate.
So, I waited for a few days, still checking the tracking and still no updates/movement since 12/5 (the pre-shipment date). This item is obviously lost or stolen.
On 12/17, I called customer service and was told that they requested cancellation and refund for this order.
On 12/18, received email saying Short Hills location cannot cancel or refund because it was an online order. So I then called customer service letting them know this and the person on phone said ok, I will put in request to cancel and refund with their cancellation department.
On 12/20, still no refund, so I called customer service again asking when will I receive refund. Person on phone said I will put in another request for cancellation and refund.
Today, 12/21, no refund. The thing is I am traveling next week so may have to wait till I'm back.

This whole thing has been horrible, I will never buy from Rebag ever again.