REALLY annoyed with Shopbop...

[PinkSuadeSoho]

I am sorry and I want to say go ahead and return the bag. You will get the refund! Make sure you have proof of sending it back. I refuse to shop at Shop*bop. They are owned by Ama*zon. I think they suck, and have never been happy with any of my purchases or their CS. I promise that you will receive the refund, just be patient and shop somewhere that you know you'll get a brand new bag to your expectations. Is there any way to buy one where you live? Keep us posted!

 

[Diane d'Poitier]

FINALLY i now have a reply from them that makes sense and sounds reasonable to both me as a customer and them as the company, it took over 48 hours but got there in the end...
So i am now going to ship it back to them for a full refund, they told me that they do not give pre-paid labels for returns to overseas customers however they will refund the amount back to me with the amount of the bag upon receipt of its return,

I don't think taking 2 days to clear the issue up - especially when there's a time difference involved between the company and the customer - is really all that long and indicative of bad customer service.

 

[PinkSuadeSoho]

I find it appropriate considering it sounds like they need a kick up the behind in terms of stepping up their CS and how are they going to do that unless they can see for themselves how very many problems there seems to be from items sent from their company???

And while YES - people will readily do threads when they are unhappy with a company but the fact is that Shopbop seems to of had the most bad threads on this forum from constantly sending out damaged items to sending out faulty returns to sending out FAKE items to even encouraging customers to return items to them but then not honouring the refund to customers payment cards,

I gave them a chance via live chat and was not at all happy with their response, WHY should i have to pay to return an item and be out of pocket for shipping costs plus the £130 i paid on duties and taxes plus have to trust a company that quite frankly screwed me over on my first order?! I am the customer and certainly do not deserve to be treated this way!

ITA with you and you are in the right to show them the threads, IMO.
That's great that other peeps have no problems, but I think everything you did was fine^

 

[Swanky]

just a note- if someone calls you names thief, et al, please report it. Mods don't allow this. But we're also human's w/ very full lives outside tPF so we can't possibly catch everything.
Report offensive behavior please.

 

[pippaWA]

Hi Megs and i do appreciate that, i really do. However people like GabrielleJ response blatantly insinuating that i am a thief should not be allowed, i fail to see how slander is encouraged on a forum, posts like that just cause more negativity, bad feeling and upset, there was really no need for it - her opinion or not...

PlatinumGirly,

I think there may be some cultural differences involved. In the US, it is customary that people return merchandise first and then receive refund later. US merchants typically have very liberal return policies but that's where they draw a line. A request to refund without returning merchandise is not going to be honored. Moreover, this kind of request is usually met with suspicion.

I understand that the bag is not to your liking, but what Shopbop doing is good customer service, by US standards.

If I were you, I'd give a call to the customs offiice to see if you can get a refund of customs duties. To me it seems a more productive use of time.

p-WA

 

[platinum_girly]

Thankyou Swanky Mama Of Three, i did report her post because i found it so very offensive and upsetting, i am so pleased that you took the time to answer on this post re-assuring us that such name-calling is not allowed

 

[PinkSuadeSoho]

I just read the entire thread you aren't allowed to use tpf to show threads, so my bad. Sorry about that.

I haven't had good experience and won't be shopping with them again, I've had horrible CS and it took them 3 months to refund my cc when I shipped back their items immediately. However, it looks like we are in the minority of unhappy customers. I know you will get your money refunded just be patient. I would look into receiving the credit for the duty which I have no idea on. I think that may be quite hard to do?
Sorry again about all of this^

 

[iceflower]

As explained before - this was an item that my husband and i had to SAVE for, something that was difficult at this point in time to afford but we did it, then we got charged £130 in duties and taxes (something i realise is the norm when the company have not covered the costs their end) but that really left us broke, so to recieve a faulty item and for them to tell me to send it back AT MY COST - then YES, i am hysterical, it may be no hardship to YOU to have to do this, but it is for ME, and as this was my very first order with them and they screwed it up by sending a faulty item then i thought to check on the forums about if anyone had a similar experience and how they dealt with things and was SHOCKED at what i read ON THIS FORUM about Shopbop sending out shoddy merchandise again and AGAIN, about them sending out a FAKE Marc jacobs bag to one customer and for convincing 2 people to send back faulty items but then NEVER credited their cards with the refund amount, so where is the trust for me to send to them? - THAT was my original point!
After much crying and agonising though i realised in the calm that i could just send recorded delivery which would give me more security but all in all i will be out of pocket even MORE for shipping costs ASWELL as the duties and taxes because even IF they refund me the amount for the bag itself then i find it doubtful that they will refund me the duties and taxes that i had to pay which is just NOT FAIR!!!
So before you come on here judging me and having a go making me feel so much worse than i already do then why not try putting yourself in someone elses shoes and THINK before you type and upset people further, we haven't all got money to burn you know!!!

Duties/customs fees are NOT the responsibility of the company. It's yours. If you return the item, then you can send in forms to claim back that fee.

http://www.hmrc.gov.uk/customs/post/internet.htm

From your government's site:
What to do if you return the goods after you've paid tax and/or duty

If you return goods to the sender after you've paid duty and/or tax you can ask the UKBA for a refund. You'll need to claim in writing within three months. Write to the address on your charge label and enclose:

• the original charge label
• the Customs Declaration and the part of the packaging showing your address
• a certificate of posting to prove you've sent the goods back

If you can't provide all these, UKBA may reject your claim.

 

[PinkSuadeSoho]

That's good to know^

 

[Kylacove]

I'm glad everything worked out with your return. Hopefully you will find your dream bag somewhere!

However, perhaps you should heed your own advice above before starting a thread to rant and rave about something that can be easily fixed. You repeatedly stated that Shopbop has, on a number of occasions, refused to refund customers. That is LITERALLY accusing Shopbop of theft. So, while you are permitted to be upset if you thought another member was insinuating that you were a thief, you can accuse a company of being a thief because they won't refund you before they get the bag back? Especially since you hadn't even given Shopbop a chance to remedy the problem.

I don't think anyone meant to personally attack you. I think people were just a little startled about how viciously you attacked a company before even giving them a chance to fix it.

Good luck in your return and finding your bag!

ITA. Bumping up every thread you could find about ShopBop, not even giving the company a chance to correct the problem (emailing twice in 24 hours) before slandering them, then attacking people that tell you to calm down a little make you come off not as a customer with a legitimate concern but as a little unbalanced, frankly. I hope your problem gets resolved, but I find you usually get better results if you at lease start out polite

 

[platinum_girly]

However, perhaps you should heed your own advice above before starting a thread to rant and rave about something that can be easily fixed. You repeatedly stated that Shopbop has, on a number of occasions, refused to refund customers. That is LITERALLY accusing Shopbop of theft. So, while you are permitted to be upset if you thought another member was insinuating that you were a thief, you can accuse a company of being a thief because they won't refund you before they get the bag back? Especially since you hadn't even given Shopbop a chance to remedy the problem.

Actually hun when i was referring to them recieving returns back from customers but then not issuing refunds i was referring to facts of posts done by other users of this forum, specifically members "ilovechanel2" on this thread: http://forum.purseblog.com/general-shopping/damaged-goods-from-shopbop-510563.html and i saw the member "Tejava" also had a problem here: http://forum.purseblog.com/handbags...pbop-if-you-international-shopper-403922.html
And about just sending refund i saw this because of "Imunz" post in the same thread as above, it wasn't something i expected out of the blue, and i was only HOPING for that, not demanding it and i wouldn't of even hoped for it in the first place if i wasn't wary of the company due to posts i had read on this forum...
And also about me mentioning them sending fake items out was due to the problem that member "Melly" experienced here: http://forum.purseblog.com/marc-jacobs/authenticate-this-marc-jacobs-17675-851.html
So you see my claims were far from unfounded unlike GabrielleJ's claims about me...

 

[platinum_girly]

ITA. Bumping up every thread you could find about ShopBop, not even giving the company a chance to correct the problem (emailing twice in 24 hours) before slandering them, then attacking people that tell you to calm down a little make you come off not as a customer with a legitimate concern but as a little unbalanced, frankly. I hope your problem gets resolved, but I find you usually get better results if you at lease start out polite

WOW, nice lady. You know if i read a thread by a member i considered "unbalanced" and i had no helpful advice to give and i was not affiliated with the company that she was upset with then i would feel no need to comment, it would be a case of onto the next thread...

 

[GabrielleJ]

I agree with Megs. I am sorry that you had this experience and my intention was not to call you a thief. It was the exaggerated responses that I did not understand. From the beginning it sounded like Shopbop was going to refund you for all of your costs but you made it seem like you would not be happy until you got a new bag for free. Just seemed suspicious. Yes I joined this in May but I explained my reasoning and I do not appreciate attacks by you either. Goes both ways. I love the Rocco bag and hope everything works out for you.

This really seems to be out of control and is not very productive. There does not need to be name calling which no one has specifically done. I think your original intent was that you were upset about your bag and you were hoping to get feedback. Which it sounds like there are people that agree with you, people that do not and some have offered very valid reasonable solutions. It also sounds like you and Shopbop have come to your own conclusion and hopefully that works out. I have already said that I did not inted to "slander your name" and I would hope that really isn't what your intentions to do of me Gabriell J or Shopbop or anyone else for that matter. I think that it has come to the point where you are trying to defend a lot of your responses. What is the point. It's only making you look worse.

 

[PinkSuadeSoho]

I don't understand that post^ No one is slandering, what did I miss? I had a really bad experience and shared it with the op. How is posting about a bad experience slander in any way whatsoever?

I also agree that it looks very suspicious being a new person and this is where you are posting.
Something is not right.

 

[kdo]

Sorry you were disappointed with your bag. I know that Shopbop is a reputable company and has a great reputation. Dealing with the volume that they do, there are bound to be issues occasionally.

I have ordered from Shopbop many times and returned a few things too. I am in Canada so they do not supply return shipping labels. But, as long as I sent it tracked and insured I am covered either way. If the package is lost, the insurance will cover it and if it shows in the tracking that Shopbop received it, I assume they would have to cover it. That being said, I have never had a problem.

Also, by sending the government proof of return, they will reimburse my duty/customs fees - have you checked into that? All I've had to do is submit a copy of the postage receipt and the customs forms.

platinum_girly, you did proactively dig up many OLD threads through out tPF as if to prove a blatant point across the board about Shopbop, rather than dealing with your individual issue at hand. Now that you've reached a satisfactory resolution with them, what else is there left to say? You've made your point. That should be enough.