^PLEASE PLEASE PLEASE let a MODERATOR handle this........u only create more drama by adding fuel to the fire..
I did^
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^PLEASE PLEASE PLEASE let a MODERATOR handle this........u only create more drama by adding fuel to the fire..
Nevgirl,
Why would you post the above 2 posts? The only outcome is more arguing and drama.
It was uncalled for and the issue was dealt with many hours ago.
WOW why has this thread been bumped by that girl just attacking me? I am confused as this issue is now in the process of being dealt with as i had stated on this thread THREE times now! Do people have nothing better to do than to cause drama?! Thankyou PinkSuadeSoho for being the level headed person here, i never knew a thread could cause that much animosity and ill-feeling for me typing out MY personal experience with a company...
The thing that a lot of people seem to be missing is that i am not as well off as probably the rest of you are,
Me and my husband are going through a lot of financial difficulty recently and due to major cut-backs and whatnot this has been hard but my husband had put just this EXACT amount aside in order to buy me this bag as i had been talking about it and lusting over it for aggges now,
So for it to arrive and be faulty, a fault that in my opinion would not of gone un-noticed by them, well - that is very hurtful and has caused tears in this household,
To top it all off they want me to ship it back to them off my own back with absolutely no guarantee of if/when i will get my money back, and i am supposed to be blase about that?! put yourself in my shoes...
Just send the bag back. No company will give you a refund unless they've received the item. Put yourself in their shoes. There are tons of dishonest customers who lie about defected products.
If they don't give you a refund, just file a dispute with your credit card company.
This is what I have learned to do if the retailer is not Saks, Neiman Marcus or Bergdorf Goodman: Before purchasing the bag, call or email customer service and pretend you are having a problem with a bag you purchased. Before making the call, have a list of questions prepared to include how shipping and any other fees will be refunded. This is how I investigate a merchant before spending money with them.