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to mrssparkles, yes, there is an animal called "customer orders" in FSH. My SA told me, literally, you design the bag in whatever style and H makes for you. The first custom order was the Kelly Lakis designed and requested by Mr. Lakis himself. As Hermes likes the design, H bought the copyright of the design of KL from Mr. Lakis and began production of the bag.

so lakis was paid for his design after the fact, it was not a collaboration? he owned the design copyright on an hermes bag??

what about a bag that is named after and designed for a client, like lyn revson??

thanks sayuri_hermes for explanation!!
 
I am interested in doing a special order kelly. My question is what do you need to do before asking for a special order item. Usually the SA offer us or do we need to ask her? Also, is special order bag more expensive? With theSO bag, can we choose colors from older season like vert anis?
 
I am interested in doing a special order kelly. My question is what do you need to do before asking for a special order item. Usually the SA offer us or do we need to ask her? Also, is special order bag more expensive? With theSO bag, can we choose colors from older season like vert anis?

It is not more expensive. Sometimes it's the only way to get older season colors (even then, you sometimes can't get the color). In every country there seems to be a different process, but my SOs have always been offered to me.
 
It is not more expensive. Sometimes it's the only way to get older season colors (even then, you sometimes can't get the color). In every country there seems to be a different process, but my SOs have always been offered to me.

You are so lucky. My SA has never offered me a kelly or birkin despite having puchased many items from the store from time to time. I want a tosca kelly with gold hardware with contrast stitching and my SA told me that was the past season. She didnt offer me to do a special order. Are special order only for VIP customer? I am not a VIP im just a regular
 
You are so lucky. My SA has never offered me a kelly or birkin despite having puchased many items from the store from time to time. I want a tosca kelly with gold hardware with contrast stitching and my SA told me that was the past season. She didnt offer me to do a special order. Are special order only for VIP customer? I am not a VIP im just a regular

I am not VIP either. I have just developed a relationship with my SA/SM.
 
I am not VIP either. I have just developed a relationship with my SA/SM.

Same here re the relationship comment being one key to the equation. I've shopped primarily at the same boutique for 4 years and was just offered to SO. Interesting to note is the original SA retired and the manager was replaced. It was this last SO cycle when the call came asking if I wanted to SO. The other key is $$ spent but that said I am not by any stretch of one's imagination a VIP.
 
Same here re the relationship comment being one key to the equation. I've shopped primarily at the same boutique for 4 years and was just offered to SO. Interesting to note is the original SA retired and the manager was replaced. It was this last SO cycle when the call came asking if I wanted to SO. The other key is $$ spent but that said I am not by any stretch of one's imagination a VIP.

Agree.
 
Appreciate the history and buy the saddles, furniture, special jewlery collections, RTW, register H for corporate gift gifting, be a CEO, own a private jet, have a social calendar, lineage, simply love the brand and find placement in your lifestyle...

Can choose one or all of the above lol, there are VVVIPs ;);)


What would be considered a VIP anyway? How much would you need to spent with them to considered one? Thanks!
 
Are SO's only ever offered? I mean, if you have to ask your SA for one, does that mean you won't get one, LOL?

Also, how many SO's do you think each SA gets? Like 1 or 2, or like several? Do more senior SA's get more SO's allotted to their customers?
 
Are SO's only ever offered? I mean, if you have to ask your SA for one, does that mean you won't get one, LOL?

Also, how many SO's do you think each SA gets? Like 1 or 2, or like several? Do more senior SA's get more SO's allotted to their customers?

It never hurts to ask! But I think all SOs have to be approved by the Manager/Director of the store. Not sure about the quota per SA though.
 

Thanks, yes, I read the thread. It is extremely helpful in explaining the difference between POs and SOs. Regarding the timing for SOs it says that they are usually placed after SMs have returned from Paris. I was wondering whether there is a specific time by when they need to be placed and also when the list of available options is released.

My SA mentioned yesterday that I may be able to place an SO this summer, but I didn't ask many details about the timing since the store was closing (and they are closed today). I know I should just wait and talk to her again to find out the details, but I'm getting really excited about the possibility of doing an SO and can't wait to find out more.
 
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