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#167
First off, congratulations on being offered this customised order (or Commande speciale, in Paris term).

No deposit would be charged in the past until you confirmed the order (after you discussed with the designer, ala Ms Couli Jobert, viewed and tried the mock-up). 50% deposit would be charged when you confirmed the order. Then an agreement would be entered into between the customer and Hermes. Basically, the contract terms restrict Hermes from making the same bag to another customer without your consent. The lead time (from the first meeting with the designer, trying on mock up, to final delivery) could take 2 years or more.

Nowadays, the above does not hold true. As Periogirl28 has rightly pointed out, Hermes will first discuss with you about your design, but will only prepare sketch and do a mock up until 10% deposit is paid. I do not know how much deposit will be charged when the order is confirmed, but my wild guess is 40% on top of the 10% already paid. And the remaining balance to be paid when the bag is done.

You can also prepare your own drawing and design and pass to Hermes. The design department will then assess (if it is handsome enough for Hermes to make it) and provide a quote. If you go to this route, you will not have the opportunity to meet with Ms. Jobert and discuss the design, which is part of the fun of this special project. right?

Good luck and enjoy the C.S. project and you can have the bag named after your last name.


WilliamLion said:
Sorry for popping this thread up. But I have questions about customized orders.

Last time when I was in boutique, my SA and I were discussing about how backpacks are really important to me everyday but H is not producing backpacks. She said maybe I should do customized order next time when it's available which is twice a year (I think maybe it's when SOs are processing). She said I could scratch the prototype myself and send it to Paris to be approved but I need to put deposit in advanced.

May I ask if anyone familiar with this procedure, like how deposit is calculated, or will it be part of the 2 bags quota per year? I have never done SO before and I believe I'm not VVVIPs just regular customer. But from what I learned from lots of informative threads, there's no deposit for SO right?
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#168
footlocker said:
First off, congratulations on being offered this customised order (or Commande speciale, in Paris term).

No deposit would be charged in the past until you confirmed the order (after you discussed with the designer, ala Ms Couli Jobert, viewed and tried the mock-up). 50% deposit would be charged when you confirmed the order. Then an agreement would be entered into between the customer and Hermes. Basically, the contract terms restrict Hermes from making the same bag to another customer without your consent. The lead time (from the first meeting with the designer, trying on mock up, to final delivery) could take 2 years or more.

Nowadays, the above does not hold true. As Periogirl28 has rightly pointed out, Hermes will first discuss with you about your design, but will only prepare sketch and do a mock up until 10% deposit is paid. I do not know how much deposit will be charged when the order is confirmed, but my wild guess is 40% on top of the 10% already paid. And the remaining balance to be paid when the bag is done.

You can also prepare your own drawing and design and pass to Hermes. The design department will then assess (if it is handsome enough for Hermes to make it) and provide a quote. If you go to this route, you will not have the opportunity to meet with Ms. Jobert and discuss the design, which is part of the fun of this special project. right?

Good luck and enjoy the C.S. project and you can have the bag named after your last name.
Click to expand...

Take notes please, Footlocker knows his stuff!
 
#169
footlocker said:
First off, congratulations on being offered this customised order (or Commande speciale, in Paris term).

No deposit would be charged in the past until you confirmed the order (after you discussed with the designer, ala Ms Couli Jobert, viewed and tried the mock-up). 50% deposit would be charged when you confirmed the order. Then an agreement would be entered into between the customer and Hermes. Basically, the contract terms restrict Hermes from making the same bag to another customer without your consent. The lead time (from the first meeting with the designer, trying on mock up, to final delivery) could take 2 years or more.

Nowadays, the above does not hold true. As Periogirl28 has rightly pointed out, Hermes will first discuss with you about your design, but will only prepare sketch and do a mock up until 10% deposit is paid. I do not know how much deposit will be charged when the order is confirmed, but my wild guess is 40% on top of the 10% already paid. And the remaining balance to be paid when the bag is done.

You can also prepare your own drawing and design and pass to Hermes. The design department will then assess (if it is handsome enough for Hermes to make it) and provide a quote. If you go to this route, you will not have the opportunity to meet with Ms. Jobert and discuss the design, which is part of the fun of this special project. right?

Good luck and enjoy the C.S. project and you can have the bag named after your last name.
Click to expand...

OMG!! Meeting with Couli Jobert would be amazing!!!!!
 
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