Quality getting worse.. Probably no more chanel :(

[Yodabest]

I no longer will buy from Neiman Marcus, they have terrible customer service indeed!!! I encourage everyone not to buy from them as well. The chanel handbags are almost always scratched, they have bags from 2016 and the gold chains on re-issues are turning silver. Wow, what low quality and the bag cost over 6000...oh yes and scratches galore. Then i just saw a chanel Gabrielle like bucket bag and the inside fabric/silk has black stains in it and dirt!

Ive seen how they treat the clothes and the stains on chanel clothes with makeup and food... I bought a Chanel sweater from nasty neiman marcus and it had food stains and makeup stains, i didn’t return it , because they have terrible customer service and the return policy is horrid!!!

I had my dry cleaner take care of it and i still see a small stain , but I’d figure why argue with them, if the receipt says 30 days return policy.
I will never buy from them again!!!

Tired neimans and bitter employees! None of the employees at neimans are happy!!! They have long faces and i even heard them yelling at each other so loudly, which ruins my shopping experience. Something about a manager yelling at an employee in front of everyone about a return issue , and then the employee yelling “she’s a liar!!!” While pointing a finger in the air. Ruins shopping for anyone.

Check the chanel clothes and bags thoroughly at neiman and any other store, also it is 100% better to buy from Chanel Boutique directly in person and not a neiman Marcus especially!!!

I have to chime in. I ordered a Moncler vest from NM earlier this year and it arrived with dog food in one pocket and headphones in the other. Completely disgraceful. The SA when I did the return looked horrified as well.
NM prides themselves on being a luxury department store, but this is just one of a few experiences I’ve had there that has left me really scratching my head.

 

[Steph5487]

I have to chime in. I ordered a Moncler vest from NM earlier this year and it arrived with dog food in one pocket and headphones in the other. Completely disgraceful. The SA when I did the return looked horrified as well.
NM prides themselves on being a luxury department store, but this is just one of a few experiences I’ve had there that has left me really scratching my head.

That is horrible! How can they sell something and never check the pockets, let alone sell something that has been worn!! I am going to chime in as well on my experience with NM. My past few shopping experiences at NM have been horrendous. The past two -three times I have been ignored completely and never greeted by a sales person. The one time I was walking around with a handful of clothes to try on and no one came up to ask me if I needed assistance or wanted a fitting room.i waited by the fitting rooms for several minutes trying to wave down a sales associate to open one for me and was completely ignored. Discouraged, I put everything back and walked out. Personally I prefer going to Saks (my Saks is on the smaller side and more intimate), over NM, which is a large department store in a busy mall.

 

[Yodabest]

That is horrible! How can they sell something and never check the pockets, let alone sell something that has been worn!! I am going to chime in as well on my experience with NM. My past few shopping experiences at NM have been horrendous. The past two -three times I have been ignored completely and never greeted by a sales person. The one time I was walking around with a handful of clothes to try on and no one came up to ask me if I needed assistance or wanted a fitting room.i waited by the fitting rooms for several minutes trying to wave down a sales associate to open one for me and was completely ignored. Discouraged, I put everything back and walked out. Personally I prefer going to Saks (my Saks is on the smaller side and more intimate), over NM, which is a large department store in a busy mall.

Saks has been good in my experience as well!!! Just to tag on to the NM issues, Bloomingdale’s is no better. It’s hard to have a reputable luxury department store you can trust!

I ordered a Moncler jacket at Bloomingdale’s and what arrived was a less expensive Canada Goose with the Moncler tag. It’s clear someone bought both and switched the tags to keep the Moncler at around half the price. Outrageous. I also recently ordered sunglasses from them that had prescription lenses popped in (a Tom Ford pair) and they were also dirty on top of that.

I do still shop at both stores, but with an abundance of caution and I inspect everything. Sorry to take away from the original topic of Chanel

 

[Steph5487]

Saks has been good in my experience as well!!! Just to tag on to the NM issues, Bloomingdale’s is no better. It’s hard to have a reputable luxury department store you can trust!

I ordered a Moncler jacket at Bloomingdale’s and what arrived was a less expensive Canada Goose with the Moncler tag. It’s clear someone bought both and switched the tags to keep the Moncler at around half the price. Outrageous. I also recently ordered sunglasses from them that had prescription lenses popped in (a Tom Ford pair) and they were also dirty on top of that.

I do still shop at both stores, but with an abundance of caution and I inspect everything. Sorry to take away from the original topic of Chanel

As much as I love Nordstorm I ordered a pair of Jimmy Choos that were clearly worn and returned (years ago). The shoes smelled horrible as well! Nordstrom took them back and were very apologetic but I still don't understand how that would pass inspection!

It sort of falls under Chanel, since these stores sell Chanel and its their customer service that impacting the shopping!

 

[Ally ambrosio]

Just wanna say this because I am tired, in a way, of people complaining about Chanel quality issue.

Now people say their vintage bags are better and so on. So first of all we should consider that it is NOT Chanel fault if the leather is different or doesn’t feel the same, why? Because 10/20 years ago and more we lived in a different environment and animals were eating differently than today. Most people who complain about it they don’t consider this factor! Which is that food and environment and weather and all were SO much better in the past hence why, maybe things were better. Now can we demand that the bags that we have today are the same of the past? No! We can’t because these bags are made mostly of leather and it comes from animals. So every season is different cause they don’t use the same leather for 100 bags. You know what I mean right? So we have to accept that and deal with it. I really find it funny when I see people complaining because their o case from 5 season ago was so much better compared to their cardholder now. They don’t produce the same product from the same source. It’s impossible. So this is not Chanel fault. We can’t blame Chanel for this.

Then the things we can blame Chanel for are for example : the hardware and the stitching really. If those are defective so then yes it’s Chanel problem, yes it’s Chanel poor quality issue. But it’s not right to blame them for everything. Just wanted to share my thoughts. Please don’t be offended ❤️

 

[EmilyM111]

Not a bag problem but this bracelet literally fell apart 2 hours from buying (while I was on a plane). Can’t be asked to take it back, will have it fixed at a local jeweller but think that’s about it for me in costume jewellery dept

 

[De sac]

Not a bag problem but this bracelet literally fell apart 2 hours from buying (while I was on a plane). Can’t be asked to take it back, will have it fixed at a local jeweller but think that’s about it for me in costume jewellery dept

Sorry about this.

Yep I've learned some expensive lessons on costume jewelry and try to limit if not completely avoid at sale / duty free (never full price).

If just metal I've not had any issues but pearls, beading, jewels all troublesome after less than a few good wears. I am not rough with my things but do purchase to wear.
When you start to compare two pearl Chanel necklaces at the price of a set of VCA earrings or a real gold and gem necklace, it also becomes easier to pass!

 

[EmilyM111]

Sorry about this.

Yep I've learned some expensive lessons on costume jewelry and try to limit if not completely avoid at sale / duty free (never full price).

If just metal I've not had any issues but pearls, beading, jewels all troublesome after less than a few good wears. I am not rough with my things but do purchase to wear.
When you start to compare two pearl Chanel necklaces at the price of a set of VCA earrings or a real gold and gem necklace, it also becomes easier to pass!

Yeah and what’s worse I knew about the quality of costume jewellery but was in a festive mood at Heathrow and also met my SA from there and and...

 

[De sac]

Yeah and what’s worse I knew about the quality of costume jewellery but was in a festive mood at Heathrow and also met my SA from there and and...

Happens to the best of us. At the Chanel 20 Cruise preview event my SA asked if I was interested in any leather goods and I flat out told her I had reservations about the quality. She did not try to dissuade me.

Last year I was planning on a 2.66 (jumbo reissue) purchase but when I finally held one it did not at all feel like it justified the £4K price tag, so I left it - before even investigating stiching and the like.

 

[Laurie C]

I have to chime in. I ordered a Moncler vest from NM earlier this year and it arrived with dog food in one pocket and headphones in the other. Completely disgraceful. The SA when I did the return looked horrified as well.
NM prides themselves on being a luxury department store, but this is just one of a few experiences I’ve had there that has left me really scratching my head.

I have had really bad experiences with NM in ALL departments. They are allegedly going out of business(Bergdoff Goodman is part of them too!) NM filled for bankruptcy last summer

 

[Laurie C]

Saks has been good in my experience as well!!! Just to tag on to the NM issues, Bloomingdale’s is no better. It’s hard to have a reputable luxury department store you can trust!

I ordered a Moncler jacket at Bloomingdale’s and what arrived was a less expensive Canada Goose with the Moncler tag. It’s clear someone bought both and switched the tags to keep the Moncler at around half the price. Outrageous. I also recently ordered sunglasses from them that had prescription lenses popped in (a Tom Ford pair) and they were also dirty on top of that.

I do still shop at both stores, but with an abundance of caution and I inspect everything. Sorry to take away from the original topic of Chanel

I think when it comes to department stores - ordering ONLINE is a RISKY GAME UNLESS YOU ARE ORDERING DIRECTLY FROM YOU SA and KNOW THEY WILL inspect/send pictures of product before they ship!

 

[Laurie C]

Just wanna say this because I am tired, in a way, of people complaining about Chanel quality issue.

Now people say their vintage bags are better and so on. So first of all we should consider that it is NOT Chanel fault if the leather is different or doesn’t feel the same, why? Because 10/20 years ago and more we lived in a different environment and animals were eating differently than today. Most people who complain about it they don’t consider this factor! Which is that food and environment and weather and all were SO much better in the past hence why, maybe things were better. Now can we demand that the bags that we have today are the same of the past? No! We can’t because these bags are made mostly of leather and it comes from animals. So every season is different cause they don’t use the same leather for 100 bags. You know what I mean right? So we have to accept that and deal with it. I really find it funny when I see people complaining because their o case from 5 season ago was so much better compared to their cardholder now. They don’t produce the same product from the same source. It’s impossible. So this is not Chanel fault. We can’t blame Chanel for this.

Then the things we can blame Chanel for are for example : the hardware and the stitching really. If those are defective so then yes it’s Chanel problem, yes it’s Chanel poor quality issue. But it’s not right to blame them for everything. Just wanted to share my thoughts. Please don’t be offended ❤️

Completely agree with your observations- I think I said this before- I bought a HOBO wallet like 10 years ago and it WAS BEAUTIFUL soft thick leather- Now I see the wallet in stores feel the leather and it doesnt feel the same- so I get what you are saying with the leather being produced now!

 

[kate1988]

Just wanna say this because I am tired, in a way, of people complaining about Chanel quality issue.

Now people say their vintage bags are better and so on. So first of all we should consider that it is NOT Chanel fault if the leather is different or doesn’t feel the same, why? Because 10/20 years ago and more we lived in a different environment and animals were eating differently than today. Most people who complain about it they don’t consider this factor! Which is that food and environment and weather and all were SO much better in the past hence why, maybe things were better. Now can we demand that the bags that we have today are the same of the past? No! We can’t because these bags are made mostly of leather and it comes from animals. So every season is different cause they don’t use the same leather for 100 bags. You know what I mean right? So we have to accept that and deal with it. I really find it funny when I see people complaining because their o case from 5 season ago was so much better compared to their cardholder now. They don’t produce the same product from the same source. It’s impossible. So this is not Chanel fault. We can’t blame Chanel for this.

Then the things we can blame Chanel for are for example : the hardware and the stitching really. If those are defective so then yes it’s Chanel problem, yes it’s Chanel poor quality issue. But it’s not right to blame them for everything. Just wanted to share my thoughts. Please don’t be offended ❤️

What most makes me angry that we have to pay almost double for lower quality bag that was retailed half the price only 4-5 years ago ,l get it it’s inflation and prices will go up but not that speed ,l can’t think of any luxury house That have price increases this steep

 

[Ally ambrosio]

What most makes me angry that we have to pay almost double for lower quality bag that was retailed half the price only 4-5 years ago ,l get it it’s inflation and prices will go up but not that speed ,l can’t think of any luxury house That have price increases this steep

I absolutely agree with you! The problem is that we still buy it. That’s why they will keep increasing their prices, they don’t care because they know very well people will always list after Chanel. We should stop buying bags and Chanel items and then, maybe only then, they will take a step back

 

[Ally ambrosio]

Completely agree with your observations- I think I said this before- I bought a HOBO wallet like 10 years ago and it WAS BEAUTIFUL soft thick leather- Now I see the wallet in stores feel the leather and it doesnt feel the same- so I get what you are saying with the leather being produced now!

Thank you for your understanding honey I also got a mini from Cruise 20
And the lamb was so dull compared to the one I once saw 2 years ago. So see? In just 2 years the leather changed quality so quickly. Can I blame Chanel for this? No I can’t. But I returned the bag because the flap was uneven and the bottom wasn’t sewn straight it had a wave line. This! For this issues I can blame Chanel. And I did, but SA tried to pass it like it was a normal thing. Which is not since I have other bags and are perfect