Quality getting worse.. Probably no more chanel :(

[Pisces317]

I’ll let the picture speak for itself then. I don’t know where they’re going with this...
View attachment 4588906

I saw these also and almost fainted!

 

[bellaxoxo]

I have been put off buying new Chanel the prices are extortionate for lacking in quality bags.. even my Chanel Pondicherry from 2012 after a little while had nasty sticky orange glue seeping from all the seems onto the white leather I took it to a leather specialist as I didn’t know what it was and was shocked when he told me it was rock bottom cheapest craft glue and he told me Chanel isn’t the only luxury brand to use this! Shocking. Took hours of literally scraping to get the glue off whilst trying not to damage the leather.

 

[Mousy]

Because of the quality issue (peeling) I found, I returned the bag to my local Saks this time without sending back to my Saks SA in another State, as my billing cycle is coming up, I want to have a smooth return process. Today I received a complaint text message from my Saks SA, saying that he wasted a medium classic flap on me. Despite I have introduced so many clients to him. After I explained the situation to him, he replied me, I hope you can find your perfect bag. Which sounds very ironic, sounds like he think I am over-react or over picky. He also mentioned he has a long list of client waiting for this bag. If my understanding is correct, basically, if I send him back this bag with peeling on the side, he will instantly sell to another client : )

Completely lost my words and no more Saks purchase for sure.

I’ve talked to a couple of managers from Chanel in NM and they say they’re getting a lot of returns for quality reasons, especially since the price increases. Customers are checking out their bags more/better with the recent (past two years) prices. They refuse to say that the quality is deteriorating (because they work for the company), but they talked about how particular customers are nowadays. Ummmmmm, yeah. The quality on some bags look like Forever 21 quality at a multi thousand dollar price tag.

I’ve gotten the stink-eye from a sales associate for making two exchanges- after closer inspection at home (where my initial ‘Oh-my-goodness-I-can’t-believe-this-bag-is-mine’ reaction wore off), I noticed missed stitches and wonky loose hardware. I exchanged them for the same bags, but got such an attitude. I was told I could send them in for repairs- What?! A month long repair for a $4-6K bag I bought one or two days earlier?

Returns and exchanges look bad for the store. I have an idea ... put out a better product!!!!!!

After the exchanges I saw my returned bags back on the shelves. According to my manager friends, they were resold. One thing to think about- Nordstrom (used to and I think still does) and NM sell their past season bags through Fashionphile. Fashionphile, imo bumps up the prices- great for their bottom line and a bummer for potential customers. Please remember the Chanel bags listed as new on FP are sometimes the returned-for-quality-reason bags. Chanel and other luxury brands are going to sell those bags with mistakes any way they can!!!!! And without losing a dime!

 

[Mousy]

I can't believe she said they can't fix a loose thread. It sounds like a joke.

I think what they meant was that it’d be a complicated repair (removing the clasp and all) and they don’t feel like making the customer happy and putting out a great product.
Their excuse is sooooooo lame.

 

[Laurie C]

I’ve talked to a couple of managers from Chanel in NM and they say they’re getting a lot of returns for quality reasons, especially since the price increases. Customers are checking out their bags more/better with the recent (past two years) prices. They refuse to say that the quality is deteriorating (because they work for the company), but they talked about how particular customers are nowadays. Ummmmmm, yeah. The quality on some bags looks like Forever 21 quality at a multi thousand dollar price tag.

I’ve gotten the stink-eye from a sales associate for making two exchanges- after closer inspection at home (where my initial “Oh my goodness I can’t believe this bag is mine” reaction wore off), I noticed missed stitches and wonky loose hardware. I exchanged them for the same bags, but got such an attitude. I was told I could send them in for repairs- What?! A month long repair for a $4-6K bag I bought one or two days earlier?

Returns and exchanges look bad for the store, but put out a better product!!!!!!

Yes, after the exchanges I saw my returned bags back on the shelves. According to my manager friends, they were resold. One thing to think about- Nordstrom (used to and I think still does) and NM sell their past season bags through Fashionphile. Fashionphile, imo bumps up the prices- great for their bottom line and a bummer for potential customers. But remember, the Chanel bags listed as new on FP are sometimes the returned-for-quality-reason bags.

interesting! wow there are serious quality issues. At first I thought I was ppl just complaining but I had it happen to me twice with the SAME wallet and also a bag I bought last year! I never knew that about Fashionpile, I have always been leary of 3rd party websites bc there are so many incredible SUPER FAKES out there I am paranoid of spending lots of $ and getting a fake. I DO KNOW that Net-A-Porter is legit

 

[Laurie C]

I’ve talked to a couple of managers from Chanel in NM and they say they’re getting a lot of returns for quality reasons, especially since the price increases. Customers are checking out their bags more/better with the recent (past two years) prices. They refuse to say that the quality is deteriorating (because they work for the company), but they talked about how particular customers are nowadays. Ummmmmm, yeah. The quality on some bags look like Forever 21 quality at a multi thousand dollar price tag.

I’ve gotten the stink-eye from a sales associate for making two exchanges- after closer inspection at home (where my initial ‘Oh-my-goodness-I-can’t-believe-this-bag-is-mine’ reaction wore off), I noticed missed stitches and wonky loose hardware. I exchanged them for the same bags, but got such an attitude. I was told I could send them in for repairs- What?! A month long repair for a $4-6K bag I bought one or two days earlier?

Returns and exchanges look bad for the store. I have an idea ... put out a better product!!!!!!

After the exchanges I saw my returned bags back on the shelves. According to my manager friends, they were resold. One thing to think about- Nordstrom (used to and I think still does) and NM sell their past season bags through Fashionphile. Fashionphile, imo bumps up the prices- great for their bottom line and a bummer for potential customers. Please remember the Chanel bags listed as new on FP are sometimes the returned-for-quality-reason bags. Chanel and other luxury brands are going to sell those bags with mistakes any way they can!!!!! And without losing a dime!

just went on Fashionpile. Honestly their prices seems really high. I mean its almost the same as retail.

 

[kate1988]

just went on Fashionpile. Honestly their prices seems really high. I mean its almost the same as retail.

For popular items even double retail l don’t know how they still in business

 

[Votezcoco]

I’ve talked to a couple of managers from Chanel in NM and they say they’re getting a lot of returns for quality reasons, especially since the price increases. Customers are checking out their bags more/better with the recent (past two years) prices. They refuse to say that the quality is deteriorating (because they work for the company), but they talked about how particular customers are nowadays. Ummmmmm, yeah. The quality on some bags look like Forever 21 quality at a multi thousand dollar price tag.

I’ve gotten the stink-eye from a sales associate for making two exchanges- after closer inspection at home (where my initial ‘Oh-my-goodness-I-can’t-believe-this-bag-is-mine’ reaction wore off), I noticed missed stitches and wonky loose hardware. I exchanged them for the same bags, but got such an attitude. I was told I could send them in for repairs- What?! A month long repair for a $4-6K bag I bought one or two days earlier?

Returns and exchanges look bad for the store. I have an idea ... put out a better product!!!!!!

After the exchanges I saw my returned bags back on the shelves. According to my manager friends, they were resold. One thing to think about- Nordstrom (used to and I think still does) and NM sell their past season bags through Fashionphile. Fashionphile, imo bumps up the prices- great for their bottom line and a bummer for potential customers. Please remember the Chanel bags listed as new on FP are sometimes the returned-for-quality-reason bags. Chanel and other luxury brands are going to sell those bags with mistakes any way they can!!!!! And without losing a dime!

Fashionphile is a disgusting place!!! and Neiman’s sells mostly returned items. Neimans is going out of business with billions in debt...they are bankrupt!!!
Don’t buy from fashionphile or real real , they are all nasty , old, defective, used Items and chanel bags/items nobody wants!!!

They have nasty glue on chanel bags and accessories that then fashionphile tries to sell for triple the price!!! Soon to be closed for good neimans and out of business fashionphile !!!

 

[babevivtan]

That’s awesome! Thanks for the suggest. Do you know anyone there? Which styles do you have? What colors? All their styles look very classic which is completely my style. I think that’s why I always liked Chanel. But that cruise the more I see it the more I question what demographic are they trying to capture? Denim?really?‍♀️

cld it be the younger and younger crowd? Nothing caught my eye for cruise ... maybe I am getting too old

 

[babevivtan]

Can't talk about the quality of current classic flaps, but I went in Chanel twice this season with the intention of purchasing a seasonal piece from Lagerfeld's last collection, sort of a memento. I just could not bring myself to buy any of them. Found them plasticky, sort of cheaply looking and made... And hello, cotton fabric linings for 4000+ eur bags? They don't look or feel at all any better than, say, Saint Laurent bags, but are twice if not thrice the price...

Last bag I bought in Chanel was the Gabrielle pochette. Bought it for a special occasion but I have to say I have been using it a lot. It is a great design no doubt. But the zipper hardware with the CCs started loosing color by the second outing. Now it is no longer possible to tell whether it is gold or silver or what... This should not happen at this price level.

I hope YSL bags e.g. College compare well in terms of quality? They are more palatable in terms of pricing, for sure especially with the recent crazy increase again.

 

[Luv n bags]

Because of the quality issue (peeling) I found, I returned the bag to my local Saks this time without sending back to my Saks SA in another State, as my billing cycle is coming up, I want to have a smooth return process. Today I received a complaint text message from my Saks SA, saying that he wasted a medium classic flap on me. Despite I have introduced so many clients to him. After I explained the situation to him, he replied me, I hope you can find your perfect bag. Which sounds very ironic, sounds like he think I am over-react or over picky. He also mentioned he has a long list of client waiting for this bag. If my understanding is correct, basically, if I send him back this bag with peeling on the side, he will instantly sell to another client : )

Completely lost my words and no more Saks purchase for sure.

Are you kidding? An SA texting to chastise you? I have never heard of such a thing. Block him.

 

[babevivtan]

I’m just waiting for them to release a So Black Jumbo Classic Flap and I think I’m done. For bags so expensive, the quality should be exceptional.

I’d love to transition to Hermes, but I mostly prefer a black Kelly or Birkin so it would be hard to get them directly from Hermes. Definitely not considering getting a resale because it’s mostly double the original price, some even more.

Same here. And I am not in the right SES for Hermes anyway. I can’t comfortably afford one!

 

[TWNG]

I hope YSL bags e.g. College compare well in terms of quality? They are more palatable in terms of pricing, for sure especially with the recent crazy increase again.

I have a large college and can pretty much say quality is great. It’s a very practical and low maintenance bag.
Kate WOC is great too; just speaking the items I have from the brand.

 

[Mousy]

just went on Fashionpile. Honestly their prices seems really high. I mean its almost the same as retail.

I don’t buy through FP anymore, even if the bag is a past season must have. They have bumped their prices up to ridiculous levels, Chanel doesn’t warranty the new bags through them and I now have to pay sales tax. I don’t need any bag that badly.

 

[Mousy]

Fashionphile is a disgusting place!!! and Neiman’s sells mostly returned items. Neimans is going out of business with billions in debt...they are bankrupt!!!
Don’t buy from fashionphile or real real , they are all nasty , old, defective, used Items and chanel bags/items nobody wants!!!

They have nasty glue on chanel bags and accessories that then fashionphile tries to sell for triple the price!!! Soon to be closed for good neimans and out of business fashionphile !!!

I know NM near me wanted to end their lease early. At the time my husband had the neighboring corporate offices and stores in the corp/retail center as part of his management portfolio. The owner said “No.”. NM is hemorrhaging money and waiting out the clock.

FP used to make excellent offers for my old bags and wallets. This was before they got popular and worked with YouTube personalities. Its been a couple of years since I last sold to FP because of the low offers on my excellent bags. Even with their price increases, their offer amounts have decreased.

Lately, I’ve found another favorite brand. I miss Chanel, but I’m also more careful with my money. Quality and warranties matter.