Quality getting worse.. Probably no more chanel :(

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#526
annanna02 said:
[I recently ordered a CF m/l from Saks before the price increase. However, the bag has a loose thread on the left corner, also the caviar looks very dull and matte compared to another flap of mine. My SA at Saks agrees to exchange the flap for me and promises that I don’t need to pay for the price difference (after increase). However, I will need to wait for another shipment their Saks store receive. My SA has no idea when the next shipment will come, which makes me super stressful... does any lady here have any ideas that how often Saks would get shipment for classics? Any input would be greatly appreciated. Many thanks in advance.]

Update on my purchase. My Saks SA was able to find me a replace after slightly more than two weeks. The new CF m/l I received is a 29 series, MIF, very shiny and buttery caviar, doesn't look dry and matte at all, no thread issue. However, when I take a closer look at the bag, I saw a peeling on the left side of the bag (as shown in the pic.). Literally heartbroken.... It's a hard decision but I returned it today... Very sad indeed.

Besides, I keep thinking if the department store stock tend to have poorer quality than boutique stock... The two flaps I ordered from Saks both have some quality issues (either loose thread or peeling). I used to order one caviar mini from BG, and that one has a loose thread as well... Most of my boutique orders tend to be ok in terms of quality. Probably I am just not lucky enough with department store purchase.
Click to expand...
Because of the quality issue (peeling) I found, I returned the bag to my local Saks this time without sending back to my Saks SA in another State, as my billing cycle is coming up, I want to have a smooth return process. Today I received a complaint text message from my Saks SA, saying that he wasted a medium classic flap on me. Despite I have introduced so many clients to him. After I explained the situation to him, he replied me, I hope you can find your perfect bag. Which sounds very ironic, sounds like he think I am over-react or over picky. He also mentioned he has a long list of client waiting for this bag. If my understanding is correct, basically, if I send him back this bag with peeling on the side, he will instantly sell to another client : )

Completely lost my words and no more Saks purchase for sure.
 
Last edited:
  • Like
Reactions: Carrie1986 and Pisces317
#527
annanna02 said:
Because of the quality issue (peeling) I found, I returned the bag to my local Saks this time without sending back to my SA, as my billing cycle is coming up, I want to have a smooth return process. Today received a complaint text message from my SA, saying that he wasted a medium classic flap on me. Despite I have introduced so many clients to him. After I explained the situation to him, he replied me, I hope you can find your perfect bag. Which sounds very ironic, sounds like he think I am over-react or over picky. He also mentioned he has a long list of client waiting for this bag. If my understanding is correct, basically, if I send him back this bag with peeling on the side, he will instantly sell to another client : )

Completely lost my words and no more Saks purchase for sure.
Click to expand...

What?! He actually texted you to say that?! That seems really ridiculous to me, considering you've bought with him before and you've introduced several clients to him. You'd think he'd be much more understanding about the bag having quality concerns. I don't think I'd handle getting a text like that very well.
 
#528
MHLee said:
What?! He actually texted you to say that?! That seems really ridiculous to me, considering you've bought with him before and you've introduced several clients to him. You'd think he'd be much more understanding about the bag having quality concerns. I don't think I'd handle getting a text like that very well.
Click to expand...
Yes, I lost my words when I received the text message. I think return to any Saks store is the right and benefit that Saks Department store grants to its client...
 
#529
annanna02 said:
Yes, I lost my words when I received the text message. I think return to any Saks store is the right and benefit that Saks Department store grants to its client...
Click to expand...

Exactly! I still can't believe he would actually text you that. I think I'm just in shock. Thinking back when I bought my very first Chanel the SA at the time had gone through a couple in the back room and she brought them out but only to show me she didn't want to sell them to me because they didn't look right, and then brought a third that was really well-made. Even after I left with it, she still texted me to say she was sorry it took so long and that she felt the first couple bags weren't right. So reading your post really did surprise me that the SA thought it was ok to talk to you that way!
 
#530
MHLee said:
Exactly! I still can't believe he would actually text you that. I think I'm just in shock. Thinking back when I bought my very first Chanel the SA at the time had gone through a couple in the back room and she brought them out but only to show me she didn't want to sell them to me because they didn't look right, and then brought a third that was really well-made. Even after I left with it, she still texted me to say she was sorry it took so long and that she felt the first couple bags weren't right. So reading your post really did surprise me that the SA thought it was ok to talk to you that way!
Click to expand...
Your SA is for sure a sweet and nice one. Yes, I can't believe my eye as well when I received the text message. I feel as a client, even I make the return, I still suffer a lot of stress, because I need to go through this hard thinking process, plus I do want the bag I am not ordering for fun! With such a hassle, a text message like this definitely makes me more uncomfortable and stressful...and makes me feel like if I am doing something wrong
 
#531
annanna02 said:
Your SA is for sure a sweet and nice one. Yes, I can't believe my eye as well when I received the text message. I feel as a client, even I make the return, I still suffer a lot of stress, because I need to go through this hard thinking process, plus I do want the bag I am not ordering for fun! With such a hassle, a text message like this definitely makes me more uncomfortable and stressful...and makes me feel like if I am doing something wrong
Click to expand...

You definitely didn't do anything wrong, and it's unfair of the SA to say that to you when it's already not a happy situation. Buying a bag we've lusted over for so long should be a much happier occasion. Chanel's quality issues have so many of us bummed out because we love/loved them, but having an SA act out is like getting kicked when you're already down. I'm sorry to read that you've been having a rough time :sad:
 
  • Like
Reactions: Mousy
#532
MHLee said:
You definitely didn't do anything wrong, and it's unfair of the SA to say that to you when it's already not a happy situation. Buying a bag we've lusted over for so long should be a much happier occasion. Chanel's quality issues have so many of us bummed out because we love/loved them, but having an SA act out is like getting kicked when you're already down. I'm sorry to read that you've been having a rough time :sad:
Click to expand...
Thanks so much for your kind reply, it's definitely makes me feel better and help me recover from the frustration.
 
  • Like
Reactions: MHLee
#533
annanna02 said:
Thanks so much for your kind reply, it's definitely makes me feel better and help me recover from the frustration.
Click to expand...
YOU DID NOTHING WRONG! its your RIGHT as a customer to return thats something that happens in EVERY retail store. The fact that he said that to you shows how unprofessional he is. Take your business elsewhere to someone who will respect you as a client ! and i would TEXT him that! and maybe even call Chanel customer service. He has NO right to disrespect you!
 
  • Like
Reactions: Mousy, Cate14, sweetpea_2009 and 1 other person
#534
Laurie C said:
YOU DID NOTHING WRONG! its your RIGHT as a customer to return thats something that happens in EVERY retail store. The fact that he said that to you shows how unprofessional he is. Take your business elsewhere to someone who will respect you as a client ! and i would TEXT him that! and maybe even call Chanel customer service. He has NO right to disrespect you!
Click to expand...
Thanks for your message. I do feel offended by my SA's message and will not work with him again.
 
  • Like
Reactions: Mousy
#535
Laurie C said:
YOU DID NOTHING WRONG! its your RIGHT as a customer to return thats something that happens in EVERY retail store. The fact that he said that to you shows how unprofessional he is. Take your business elsewhere to someone who will respect you as a client ! and i would TEXT him that! and maybe even call Chanel customer service. He has NO right to disrespect you!
Click to expand...

+1. I agree with everything said here. Very unprofessional behavior and should not go unaddressed. I’d dump that SA asap.
 
  • Like
Reactions: annanna02
#536
annanna02 said:
Because of the quality issue (peeling) I found, I returned the bag to my local Saks this time without sending back to my Saks SA in another State, as my billing cycle is coming up, I want to have a smooth return process. Today I received a complaint text message from my Saks SA, saying that he wasted a medium classic flap on me. Despite I have introduced so many clients to him. After I explained the situation to him, he replied me, I hope you can find your perfect bag. Which sounds very ironic, sounds like he think I am over-react or over picky. He also mentioned he has a long list of client waiting for this bag. If my understanding is correct, basically, if I send him back this bag with peeling on the side, he will instantly sell to another client : )

Completely lost my words and no more Saks purchase for sure.
Click to expand...

that's the thing i find frustrating, it's not like we want to return but the quality is just not consistent throughout, which makes us have to return it. Loose threads and peeling are issues that can get worse throughout time and with the updated limited warranty (5 years) it's just terrible the way chanel is going. if we found a quality bag with no issues, we wouldn't to keep returning a bag. i would rather have the bags machine made than hand-made so it can be perfect.
 
  • Like
Reactions: annanna02
#537
lovexchanel said:
that's the thing i find frustrating, it's not like we want to return but the quality is just not consistent throughout, which makes us have to return it. Loose threads and peeling are issues that can get worse throughout time and with the updated limited warranty (5 years) it's just terrible the way chanel is going. if we found a quality bag with no issues, we wouldn't to keep returning a bag. i would rather have the bags machine made than hand-made so it can be perfect.
Click to expand...
Yes, exactly. I think peeling and loose thread are just so unpredictable, I never know what would happen in the future with this bag. Especially because Chanel warranty doesn't fix leather either, I feel more insecure with this purchase.
 
#539
Almost bought this WOC in Germany - not sure if you are able to spot this in the photo but there is a loose thread next to the closure, although it's brand new. :sad:
SA said they can't fix it. Was very disappointed...


20191102_135152.jpg
 
You must log in or register to reply here.
Top