Prada Saffiano tote quality
- Thread starter vickitaa92
- Start date
Hi, you can bring back to the boutique and get the SA to advise you on the repair. Anything within 2 years of purchase is foc.
I totally agree! Prada after-sales service lies right at the bottom of the pit! Seems like whichever country you're in, their staff are in denial of their deteriorating quality and non-apologetic about it.
That's because they've made their commissions and beyond that, they really don't care about their customers. That's all Prada sees in customers these days: cash cows....
I'm sure there might (emphasis on might) be a few exceptions, however.
Mine was bought in Milan, and i got it repaired last year at Ion boutique. The staff said that the repair is free within two years of purchase and chargeable thereafter.
I'm so sad to continuously read about Prada's quality issues. I want so many of their bags, as I love how classy and polished they look. I'm so in love with the design, so I keep telling myself that the quality might not be that bad.. but it's hard to ignore so much evidence.
Another problem that I have is that I don't have a Prada store in my country (in EU) - do you girls know what happens if I buy it online or in Italy - if it's defective will they accept me sending the bag by post?
Another problem that I have is that I don't have a Prada store in my country (in EU) - do you girls know what happens if I buy it online or in Italy - if it's defective will they accept me sending the bag by post?
Speaking from my experience, I live in South Australia and we don't have one here. When my bag was defective (a few posts up), the Melbourne store would allow me to post it back but the Gold Coast store would not. So I would say some stores will allow you sending it by post and some will not. Posting costs are also at your expense as well =(
I have inspect quite a few BN2638 Saffiano Lux Tote, I noticed many new ones doesn't have their zippers fully zip until the end. If both of the zippers doesn't bite till the end, isit really consider as a defect??
Hi guys, what are your thoughts about this?
The first bag I got was all good except for like a little breakage of leather, torn of leather under stitching as shown in the first pic.
The I have it exchanged (2nd pic onwards) but it doesn't look good still, stitching is not so neat, handle stitching is rough and messy with a tiny scratch and a bit of peel off, sealant look rough too. What do you think? Should I go and exchange again?
The first bag I got was all good except for like a little breakage of leather, torn of leather under stitching as shown in the first pic.
The I have it exchanged (2nd pic onwards) but it doesn't look good still, stitching is not so neat, handle stitching is rough and messy with a tiny scratch and a bit of peel off, sealant look rough too. What do you think? Should I go and exchange again?
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Arghhhh but I really really want one. This thread is making me sad. Anyone want to accompany me to Bond St this weekend to show me the defects in person as I can't really tell from the photos. And also help me pick a new buy...
Nope, i only brought along my authenticity card which dates the date it was bought. I misplaced my receipt long ago :/
Depending on where you bought it, they might have you in their system. I bought mine at Neiman Marcus and they have excellent customer service. I also got one with zippers that did not zip all the way to the end. However, I exchanged it for one that was in excellent condition.