I bought my first Prada bag about one year ago (you can find thread reveal in this Prada forum). I bought in Prada outlet in Austria. After about half year of gentle wearing (and I'm very careful about my designer bags) some defects occured. There were peeling of hem on one handle and cracked rim around the upper perimeter of the bag.
I complained the bag and it was sent to Italy. I requested a new one but the bag has been fixed only. I did not agree with it, but could not do anything. After two months, the defects appeared again. This time I wrote a complaint to customer service by email, I want store credit immediately but I was answered that my bag will be again repaired. It made me really confused and I wrote back to them that I have a legal right to compensation and really do not want Prada bag repaired several times during the half year. Only when I threatened a lawyer, I was answered that they give me store credit. After reading more and more complaints here, unfortunately, I do not believe that I just had bad luck and it was a defective piece (this can happen even Hermes). Quality is really going down and I'm really curious (and afraid) how it will be going with the new one which I will get.
I complained the bag and it was sent to Italy. I requested a new one but the bag has been fixed only. I did not agree with it, but could not do anything. After two months, the defects appeared again. This time I wrote a complaint to customer service by email, I want store credit immediately but I was answered that my bag will be again repaired. It made me really confused and I wrote back to them that I have a legal right to compensation and really do not want Prada bag repaired several times during the half year. Only when I threatened a lawyer, I was answered that they give me store credit. After reading more and more complaints here, unfortunately, I do not believe that I just had bad luck and it was a defective piece (this can happen even Hermes). Quality is really going down and I'm really curious (and afraid) how it will be going with the new one which I will get.