Hi thanks for your response, I went with the umi bag in black . To the other user who was waiting on their order as well, I just received a notification from the shipping company (DHL) that my order was shipped, hope you get good news soon as well.Congrats to your new bag! Which one did you order?
Usually Polène ships within 2-4 business days, but if they’re having logistic problems right now, it may take longer. I would wait another 3-4 days then write to them again asking about the status again. But I guess there’s not much you can do about it, maybe cancel the order if you’re really annoyed. I’m sorry your first experience with Polène is like this .