Just letting everyone know that I got my Cyme (camel) bag yesterday and I love it. I actually reached out to my card company to cancel the whole order after emailing them (Polène) a second time with no response. However, I was surprised when I received a refund the following day for the shipping fee only, to then have Polène emailing me back apologizing about the delay and asked if I would like a full refund or the item in question. I told them I would rather have the bag than a refund and so basically I got my bag with free shipping after the whole ordeal. Thanks again for everyone who responded to my previous enquiries.