Polène handbags

[stefaniededalus]

The bags really are beautiful and well made. I think I just got unlucky because I've not heard about any issues like mine so I'm inclined to believe it's not a quality problem but a one off if that helps.

I still recommend the brand...the quality of my two bags is excellent, I'm very happy with them. IMO, they were just overwhelmed with their rapid growth AND moving to a new location. You can be put on an email list to let you know when the bag you want is back in stock.

That's very reassuring. Thanks for the feedback!

i contacted them via DM and they said they would be replenishing some styles in January, although they didn't specify which styles would be restocked, or a particular date. I'll go ahead and place my orders once they restock. Crossing my fingers!

 

[Sparkletastic]

View attachment 4290494 Sorry, the S6 Plus iPhone won't fit. It's 6.23 inches long, the same as an iPhone 8 plus. You can cram it in but you can't close the bag. However a regular iPhone 8 is 5.45 inches long (or so I read) and that should fit; an iPhone X is 5.8 inches and that would be tight but maybe possible. My iPhone 7 is 4.7 inches long and fits easily. The photo shows the iPhone 6S Plus wedged into the uncloseable bag.

THANK YOU so much for this! The you tubber also had to put her phone in diagonally but it did fit. She said, however, that she has an old phone so I know it has to be smaller than the X.

Argh! This is such a cute bag!! But, I guess I’ll have to pass. Not fitting my phone is a deal killer.

 

[Freak4Coach]

View attachment 4290494 Sorry, the S6 Plus iPhone won't fit. It's 6.23 inches long, the same as an iPhone 8 plus. You can cram it in but you can't close the bag. However a regular iPhone 8 is 5.45 inches long (or so I read) and that should fit; an iPhone X is 5.8 inches and that would be tight but maybe possible. My iPhone 7 is 4.7 inches long and fits easily. The photo shows the iPhone 6S Plus wedged into the uncloseable bag.

Well that's disheartening. I specifically asked them about my Iphone 8 Plus without a case. They said it would fit. I also found a blogger that said it would fit as well. Maybe they meant standing up?

 

[Freak4Coach]

I was so prepared to purchase an 'un' and a 'six,' but after reading about some of your customer service experiences and product quality issues, I'm hesitating! Is it best to move on to another brand, or should I go through with my order?

I considered waiting to place my order anyway, since I really wanted the six in a crocodile print and they appear to be out of stock, but perhaps I'll skip ordering entirely

I still recommend the brand...the quality of my two bags is excellent, I'm very happy with them. IMO, they were just overwhelmed with their rapid growth AND moving to a new location. You can be put on an email list to let you know when the bag you want is back in stock.

I second what Passerine said...

 

[Freak4Coach]

Unfortunately that's the best picture I got of the front; I'll try to take some more when the bag gets returned to me. Unless it is very dark, it is visible and I wasn't happy having a less than perfect bag. It almost looked like the dye didn't take as evenly as it should have and left steaks on the front. Personally I've never seen anything like this before. I do understand they are growing and it is hard for them to keep up with demand but for product issues such as this, I really wish they would respond back at a reasonable time frame. I did try to call the store today but no one picked up. So I'm going to just hope my credit card can dispute this and refund me my original purchase price. To be honest I'm not feeling very charitable towards them at this moment.

I can totally understand where you're coming from. I hope it all works out for you. Any tracking update on the package coming back to you?

 

[elisa_p]

Just an update; I checked my credit card transactions online and they have already put in a credit for my original purchase of the bag after I had called them! It went on almost the same day so I'm not sure if master card is just eating this cost as I don't think they would have been able to contact Polene so quickly. I hope they don't end up reversing it. Thank you to everyone who suggested I called my CC; at least I'm only out the shipping charges now.

My bag has arrived back in Canada according to Canada post so just waiting till it gets to Toronto to see what the cost is before I can claim it back. It has literally gone half way across the world and back!

 

[Sparkletastic]

Well that's disheartening. I specifically asked them about my Iphone 8 Plus without a case. They said it would fit. I also found a blogger that said it would fit as well. Maybe they meant standing up?

I know. It’s very frustrating. I can’t understand why they would make this so small that the average phone doesn’t fit. It’s not styled as an evening or special occasion bag. (And even then I still think phones should fit in bags.)

 

[CharlotteNL]

Good evening,
I’m new on this forum but I hope this community can help me with some suggestions or inspiration.
I have fallen in love with the style and quality of the Polène Numéro Un bag, but unfortunately, it will not fit my 13,3 inch laptop, which I need for my job.
Do you know any bags or brands that have similar design aesthetics but are slighty bigger?
I would be very grateful for your help!

 

[symmetrical]

For those of you who have received packages in the USA, what shipping company was used? Supposedly my package was mailed by Polene 3 days ago but they never provided a tracking number...
Of course they have been unresponsive to emails when I asked for said tracking number

 

[Freak4Coach]

Just an update; I checked my credit card transactions online and they have already put in a credit for my original purchase of the bag after I had called them! It went on almost the same day so I'm not sure if master card is just eating this cost as I don't think they would have been able to contact Polene so quickly. I hope they don't end up reversing it. Thank you to everyone who suggested I called my CC; at least I'm only out the shipping charges now.

My bag has arrived back in Canada according to Canada post so just waiting till it gets to Toronto to see what the cost is before I can claim it back. It has literally gone half way across the world and back!

Thanks for the update! Hope the chargeback holds and that the cost to pick up isn’t too bad.

 

[Freak4Coach]

I know. It’s very frustrating. I can’t understand why they would make this so small that the average phone doesn’t fit. It’s not styled as an evening or special occasion bag. (And even then I still think phones should fit in bags.)

I don’t get it either. And I don’t get why some say it will fit when it obviously doesn’t. Only thing I can think is they mean it fits if the phone is put in vertically. With the age of larger phones I don’t understand why this isn’t taken into the account. The bag wouldn’t have to be that much bigger.

 

[Freak4Coach]

Good evening,
I’m new on this forum but I hope this community can help me with some suggestions or inspiration.
I have fallen in love with the style and quality of the Polène Numéro Un bag, but unfortunately, it will not fit my 13,3 inch laptop, which I need for my job.
Do you know any bags or brands that have similar design aesthetics but are slighty bigger?
I would be very grateful for your help!

I’m sorry. I don’t. I’ve never seen anything like these. I wish you luck!

 

[Freak4Coach]

For those of you who have received packages in the USA, what shipping company was used? Supposedly my package was mailed by Polene 3 days ago but they never provided a tracking number...
Of course they have been unresponsive to emails when I asked for said tracking number

Are you sure it has shipped? Mine said fulfilled for days before it actually shipped out. Anyway to answer your question - Polene shipped mine out via DHL. Once it got to the closest DHL hub (which is over 100 miles away) they transferred it to USPS and they delivered it. Hope you get yours soon!

 

[symmetrical]

Are you sure it has shipped? Mine said fulfilled for days before it actually shipped out. Anyway to answer your question - Polene shipped mine out via DHL. Once it got to the closest DHL hub (which is over 100 miles away) they transferred it to USPS and they delivered it. Hope you get yours soon!

Customer service let me know via email that the package shipped January 2. No updates on the order page itself. It still says "Your shipment is confirmed. We've accepted your order, and we're getting it ready. Come back to this page for updates on your shipment status."
Do you recall if it was DHL Express or standard DHL? I called DHL express and they have no record of any package going to my address. Thank you!!

 

[Freak4Coach]

Customer service let me know via email that the package shipped January 2. No updates on the order page itself. It still says "Your shipment is confirmed. We've accepted your order, and we're getting it ready. Come back to this page for updates on your shipment status."
Do you recall if it was DHL Express or standard DHL? [emoji4] I called DHL express and they have no record of any package going to my address. Thank you!!

It was DHL express. It got picked up by DHL on Dec 19 in Spain and was delivered to me by USPS on Dec 22. I’m on the west coast.