Polène handbags

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#481
elisa_p said:
It looks like it was presented to customs on 11/30 and was sent back to me on 12/21 after it was unclaimed. When I called Canada Post they said they typically do a few tries and leave notices before it gets sent back unclaimed. But I'd assume they are a business with regular business hours and should have been able to receive the package with no issues. As of now it's not a customs issue but I'll find out where when my bag gets back to me (at a charge to me for the return; a charge which would be potentially very expensive). I did call the credit card and they said that they can dispute the original purchase price as long as I had a email trail showing that they would be wiling to accept a package for the exchange which I do. So I can just try and hope for the best at this point. They did say I can still contact them for a easier resolution so I am going to call them tomorrow to find out exactly what is going on. The problem is, a lot of the time they say I just need to wait for a email back as the store can't help me (even though it was purchased at a store). All in all I find them very very disorganized.

I've attached pictures of the damage. It's really hard to take a picture of it (my camera on my phone isn't the best) but it is noticeable in real life. I can streaks/lines going across the front of the bag in natural light. I have no seen it on any other bag on SM since then (I have looked and looked) and it worries because me it was the last bag they had left so I'm wondering if it was a previous return that was sold to me. If it was at any other spot on the bag rather than the front flap I wouldn't have even bothered with any of this. :(
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They seem to be disorganized to me as well based on my experience. I don’t think they operate on “regular” hours. I think they’ve been overwhelmed now that their popularity is really picking up. It’s hard to say. Whatever the case I hope you get a resolution that makes you happy.

I saw that pic when you originally posted it. I can’t really see anything in that pic. I think because of the lighting and the bag is too far from the camera. I was hoping to see a close up of the problem.
 
#486
Freak4Coach said:
They seem to be disorganized to me as well based on my experience. I don’t think they operate on “regular” hours. I think they’ve been overwhelmed now that their popularity is really picking up. It’s hard to say. Whatever the case I hope you get a resolution that makes you happy.

I saw that pic when you originally posted it. I can’t really see anything in that pic. I think because of the lighting and the bag is too far from the camera. I was hoping to see a close up of the problem.
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Yes, IMO they are growing faster than they can handle and have been caught off guard by heightened global demand. They've also just changed locations in Paris which contributed to a mishap with my order. That said, when I wrote to them about my disappointment, they were very apologetic and understanding. And I love both of the bags I bought. I think they now need to hire someone with solid international business experience who can manage their brand evolution more efficiently.

I was at their store in Paris earlier this month and will post about the visit (along with my two bag reveal) this weekend.

By the way, another French brand worth checking out is Stephanie Cesaire (stephaniecesaire.com). We passed by their one and only store on a side street off the rue de Rivoli and were really impressed with the quality and designs. Unfortunately, my Paris shopping budget was already blown :sad:
 
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#489
IMG_8550.JPG Sorry, the S6 Plus iPhone won't fit. It's 6.23 inches long, the same as an iPhone 8 plus. You can cram it in but you can't close the bag. However a regular iPhone 8 is 5.45 inches long (or so I read) and that should fit; an iPhone X is 5.8 inches and that would be tight but maybe possible. My iPhone 7 is 4.7 inches long and fits easily. The photo shows the iPhone 6S Plus wedged into the uncloseable bag.
 
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#490
Freak4Coach said:
They seem to be disorganized to me as well based on my experience. I don’t think they operate on “regular” hours. I think they’ve been overwhelmed now that their popularity is really picking up. It’s hard to say. Whatever the case I hope you get a resolution that makes you happy.

I saw that pic when you originally posted it. I can’t really see anything in that pic. I think because of the lighting and the bag is too far from the camera. I was hoping to see a close up of the problem.
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Unfortunately that's the best picture I got of the front; I'll try to take some more when the bag gets returned to me. Unless it is very dark, it is visible and I wasn't happy having a less than perfect bag. It almost looked like the dye didn't take as evenly as it should have and left steaks on the front. Personally I've never seen anything like this before. I do understand they are growing and it is hard for them to keep up with demand but for product issues such as this, I really wish they would respond back at a reasonable time frame. I did try to call the store today but no one picked up. So I'm going to just hope my credit card can dispute this and refund me my original purchase price. To be honest I'm not feeling very charitable towards them at this moment.
 
#491
I was so prepared to purchase an 'un' and a 'six,' but after reading about some of your customer service experiences and product quality issues, I'm hesitating! Is it best to move on to another brand, or should I go through with my order?

I considered waiting to place my order anyway, since I really wanted the six in a crocodile print and they appear to be out of stock, but perhaps I'll skip ordering entirely :(
 
#493
stefaniededalus said:
I was so prepared to purchase an 'un' and a 'six,' but after reading about some of your customer service experiences and product quality issues, I'm hesitating! Is it best to move on to another brand, or should I go through with my order?

I considered waiting to place my order anyway, since I really wanted the six in a crocodile print and they appear to be out of stock, but perhaps I'll skip ordering entirely :sad:
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I still recommend the brand...the quality of my two bags is excellent, I'm very happy with them. IMO, they were just overwhelmed with their rapid growth AND moving to a new location. You can be put on an email list to let you know when the bag you want is back in stock.
 
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#494
stefaniededalus said:
I was so prepared to purchase an 'un' and a 'six,' but after reading about some of your customer service experiences and product quality issues, I'm hesitating! Is it best to move on to another brand, or should I go through with my order?

I considered waiting to place my order anyway, since I really wanted the six in a crocodile print and they appear to be out of stock, but perhaps I'll skip ordering entirely :sad:
Click to expand...

The bags really are beautiful and well made. I think I just got unlucky because I've not heard about any issues like mine so I'm inclined to believe it's not a quality problem but a one off if that helps.
 
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#495
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