Wow! That shipping cost is nuts! I knew it was high but holy cow! Did you submit photos to them before shipping it? Did they tell you they may not accept the bag for exchange before you shipped it?
Polène handbags
- Thread starter iluvbagsnshoes
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Wow! That shipping cost is nuts! I knew it was high but holy cow! Did you submit photos to them before shipping it? Did they tell you they may not accept the bag for exchange before you shipped it?
Yes I had gone back and forth in detail with them since October on this issue and they said they would accept the return. I'm waiting for the bag to come back to me to figure out if it's a customs issue or if they did not accept it. Not really sure how to get the bag back to them now (if I even receive it back..I will have to wait) if it's a issue with customs. Thank you, I will try to reach out to them through DM as it literally takes them weeks to respond back to my emails.
It was the Numero Un that was defective ( I say defective and they say it's natural variation...which I haven't seen on any other bag that people have posted on SM). Sigh. I'll see if I can call them this week. I'm so over this entire situation and wish I could just get a refund and had a easy way to ship this back to them. After all this, I don't even think I can enjoy the bag anymore.
It was the Numero Un that was defective ( I say defective and they say it's natural variation...which I haven't seen on any other bag that people have posted on SM). Sigh. I'll see if I can call them this week. I'm so over this entire situation and wish I could just get a refund and had a easy way to ship this back to them. After all this, I don't even think I can enjoy the bag anymore.
Ok So I just checked the tracking info for my package and it says that it went unclaimed so they didn't accept the package. I am absolutely livid. They knew that I was shipping it and I have called and emailed them many times so none of this was a surprise. I am going to call them tomorrow and escalate this situation. I need them to cover my $200 shipping costs and send me a prepaid postage to get this bag shipped back. This is utterly ridiculous. Thank you for letting me vent...I am so upset about this.
Did you use a credit card? I would just forward the emails to my credit card company, after filing a charge dispute since Polene said they would accept the return.Yes I had gone back and forth in detail with them since October on this issue and they said they would accept the return. I'm waiting for the bag to come back to me to figure out if it's a customs issue or if they did not accept it. Not really sure how to get the bag back to them now (if I even receive it back..I will have to wait) if it's a issue with customs. Thank you, I will try to reach out to them through DM as it literally takes them weeks to respond back to my emails.
It was the Numero Un that was defective ( I say defective and they say it's natural variation...which I haven't seen on any other bag that people have posted on SM). Sigh. I'll see if I can call them this week. I'm so over this entire situation and wish I could just get a refund and had a easy way to ship this back to them. After all this, I don't even think I can enjoy the bag anymore.
Do you know if I'm able to do that? I called Canada Post and they said that they did their job so they won't be able to do anything in regards to the shipping fee. I am opening up a ticket with Canada post because there is a good chance my bag can be dumped rather than sent back to me. Does anyone have any expirecne in this situation? I can call my credit card company next but I don't know if they'll let me dispute the charge. If they don't, I honestly don't know what else I can do. I doubt Polene will be of any help, they haven't been so far.
I ordered a bag once -not polene. Post office showed as delivered, but I never received it, and I was home all day. Contacted the company, and they said they’re not responsible once it leaves their hands.
Well I don’t think so! It was a PayPal transaction, but I didn’t even want to waste time with PayPal. I contacted my credit card they opened a case, money credited back to my account in a few days.
Thanks everyone for your help. I contacted my credit card and they said that I can't dispute my shipping charges because Canada Post did do their job but they can dispute my original bag charge with Polene. I'm sending them my emails stating that they would be willing to accept the package and issue me a exchange. I will also call Polene directly tomorrow and see if i can escalate this issue. I hope one of the two works for me. I'm so upset with myself, I shouldn't have attempted to send this back. What a complete waste of money.
Honestly I wouldn’t even call Polene right now, since you’ve opened a dispute. Your CC will contact Polene, and let Polene know there is a dispute. I would wait until the CC makes a decision. Obviously you’re going to do whatever you feel comfortable doing, but let us know what happens with this.
Not sure where you are but merchants have 30 days to respond to a dispute in the US. Assuming your laws are the same where you are, your credit card company probably just ate the cost and not the merchant since your credit happened so fast.
You typically need to show you’ve tried to resolve the problem with the merchant. Maybe they didn’t reject it. How long was it waiting for pick up before it got returned? I know this is frustrating and has cost you a lot of time and money but you want to be sure you have all the info for the dispute. Check with your credit card company to see what if they advise you to do anything else at this point. I’m so sorry this is happening. I hope it works out for you.
I was super nervous about getting one with an issue. Can you post a pic of the issue? Just wondering what i might be in for if I risk ordering another one.
I am in the US . They said they would reverse my charge, but they would put the charge back on my account if the outcome of the investigation warranted them doing so.
Yeah that’s what they say but it basically depends on if it’s worth their time to investigate it or not. Credit card companies eat a lot of costs for a number of reasons -Chargebacks, delinquency, bankruptcy etc.
Hi all! I think I want to get the Six. But, I’m concerned it won’t meet my most basic functionality needs. I have an iPhone X and found a video where the woman showed that her 6S which is just a teeny bit smaller for on the diagonal. Not along the side. Has anyone tried to fit an iPhone X in the bag?
Also, the closure means I would need to hold it at the bottom to slip the strap through the ring. Can anyone who has this bag weigh in? Is this frustrating or pretty easy?
Here are the colors I’m considering:
I don’t usually like super small bags because I want some functionality. This bag is pure form (beauty) over function. Lol! But, it’s so adorable. I know I’d wear it as long as my iPhone fits and it’s not a hassle to open and close. But, either of those things being a no go would be a deal killer. What do you ladies think?
Also, the closure means I would need to hold it at the bottom to slip the strap through the ring. Can anyone who has this bag weigh in? Is this frustrating or pretty easy?
Here are the colors I’m considering:
I don’t usually like super small bags because I want some functionality. This bag is pure form (beauty) over function. Lol! But, it’s so adorable. I know I’d wear it as long as my iPhone fits and it’s not a hassle to open and close. But, either of those things being a no go would be a deal killer. What do you ladies think?
It looks like it was presented to customs on 11/30 and was sent back to me on 12/21 after it was unclaimed. When I called Canada Post they said they typically do a few tries and leave notices before it gets sent back unclaimed. But I'd assume they are a business with regular business hours and should have been able to receive the package with no issues. As of now it's not a customs issue but I'll find out where when my bag gets back to me (at a charge to me for the return; a charge which would be potentially very expensive). I did call the credit card and they said that they can dispute the original purchase price as long as I had a email trail showing that they would be wiling to accept a package for the exchange which I do. So I can just try and hope for the best at this point. They did say I can still contact them for a easier resolution so I am going to call them tomorrow to find out exactly what is going on. The problem is, a lot of the time they say I just need to wait for a email back as the store can't help me (even though it was purchased at a store). All in all I find them very very disorganized.
I've attached pictures of the damage. It's really hard to take a picture of it (my camera on my phone isn't the best) but it is noticeable in real life. I can streaks/lines going across the front of the bag in natural light. I have no seen it on any other bag on SM since then (I have looked and looked) and it worries because me it was the last bag they had left so I'm wondering if it was a previous return that was sold to me. If it was at any other spot on the bag rather than the front flap I wouldn't have even bothered with any of this.
Attachments
Hi all! I think I want to get the Six. But, I’m concerned it won’t meet my most basic functionality needs. I have an iPhone X and found a video where the woman showed that her 6S which is just a teeny bit smaller for on the diagonal. Not along the side. Has anyone tried to fit an iPhone X in the bag?
Also, the closure means I would need to hold it at the bottom to slip the strap through the ring. Can anyone who has this bag weigh in? Is this frustrating or pretty easy?
Here are the colors I’m considering:
I don’t usually like super small bags because I want some functionality. This bag is pure form (beauty) over function. Lol! But, it’s so adorable. I know I’d wear it as long as my iPhone fits and it’s not a hassle to open and close. But, either of those things being a no go would be a deal killer. What do you ladies think?
I’m loving that bag too! Polene CS told me my iPhone 8 Plus would fit without a case so I think yours should fit. I’ve seen some social media posts that say my phone will fit too.