Does anyone know if this is a new color? Anyone see it in person? It looks like a dark gray. It's called Carbon. I'm wondering if it is a cool or warm undertone.
Polène handbags
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Does anyone know if this is a new color? Anyone see it in person? It looks like a dark gray. It's called Carbon. I'm wondering if it is a cool or warm undertone.
Well I decided just to take the plunge. It was so hard deciding on the color but I went with the Carbon. I’m so happy I did. She’s absolutely stunning! Perfect gray. She’s a little smaller than I expected but still a great size. I can see myself having more than one of these bags. I think the website pics are pretty close but here’s an inside and outside shot.
Congrats! This is why tpF is so dangerous for me lol; didn't even know that color was on the website! Looks like a truer sort of gray than the monochrome; enjoy!
Beautiful! Congratulations!Well I decided just to take the plunge. It was so hard deciding on the color but I went with the Carbon. I’m so happy I did. She’s absolutely stunning! Perfect gray. She’s a little smaller than I expected but still a great size. I can see myself having more than one of these bags. I think the website pics are pretty close but here’s an inside and outside shot.
Is anyone else experiencing delays from their customer service?
Ordered a bag on 12/16/18, and they promised delivery before Christmas, but have yet to receive any shipping/tracking info. I've emailed them and reached out on instagram for updates to no avail. Disappointed in their customer service
Ordered a bag on 12/16/18, and they promised delivery before Christmas, but have yet to receive any shipping/tracking info. I've emailed them and reached out on instagram for updates to no avail. Disappointed in their customer service
Thank you both! Definitely a true gray. I think it’s new. I found it when I started clicking on all the colors trying to pick one. Lol!
Is anyone else experiencing delays from their customer service?
Ordered a bag on 12/16/18, and they promised delivery before Christmas, but have yet to receive any shipping/tracking info. I've emailed them and reached out on instagram for updates to no avail. Disappointed in their customer service
Hi. I ordered the same day as you. It said “fulfilled” for a couple days. When I didn’t see any tracking by late 12/18 I sent an email. Ironically it shipped 12/19. They responded that day with the tracking but I had already received the automated email with it. I wondered if it would still be sitting there if I hadn’t contacted them. I’m in the US and got it yesterday. I would have had Friday but I live in an area that DHL doesn’t deliver so they had to transfer to the Post Office. I’m sorry this is happening to you. I have found they aren’t quick to respond. It’s difficult to deal with them with the time difference and email as the only contact option. It doesn’t justify bad service but I think they just aren’t equipped to handle the kind of volume they are experiencing. Was your item available for immediate shipment? I noticed sorta hidden towards the item name some were pre-order dates.
I’ve called that before but that number is to the store in Paris. They told me they can’t help with anything related to the website or online orders.
I ordered the trio of the month (Numéro un mini in blue) so I think it should have been in stock. I emailed them on 12/19 for updates but they still haven’t responded. I’m in California and was hoping to have it before Christmas. I reached out on insta gram today hoping they’d be more responsive there. Still no shipping info super bummed!
super bummed!
I ordered the trio of the month (Numéro un mini in blue) so I think it should have been in stock. I emailed them on 12/19 for updates but they still haven’t responded. I’m in California and was hoping to have it before Christmas. I reached out on insta gram today hoping they’d be more responsive there. Still no shipping info
I'm on the west coast too. I think you should have had it by now. I'm so sorry. There's no excuse for not responding to you. You might give the store a call tomorrow. It can't hurt. Maybe they'll be able to help facilitate somehow considering what you're going through. I sure hope it shows up for you tomorrow though
OMG I am very distraught. I paid almost $200 to send my bag back to Polene and they did not accept my package it 's being returned to me at my expense. I cannot even imagine how much this is going to cost me and I am absolutely livid. I don't understand why it wasn't accepted or what I can do now. I just want to cry. This is such a nightmare and it takes so long for their customer service to answer any of my emails. I am beyond unhappy with their customer service and I've been trying to be patient but I feel like the bottom line is that I have been sold a defective bag. They claim it's natural variation but all the pictures I've seen on this thread and not one of the other bags has this variation. Very disappointed and will not be purchasing anything else from them ever. Ugh.
I'm on the west coast too. I think you should have had it by now. I'm so sorry. There's no excuse for not responding to you. You might give the store a call tomorrow. It can't hurt. Maybe they'll be able to help facilitate somehow considering what you're going through. I sure hope it shows up for you tomorrow though
Finally got a response via Instagram DM. They said they had issues with their delivery carrier, thus the delay. However now the bag I ordered is out of stock so they can’t send me another one. It won’t ship out until it is back in stock, but they didn’t specify a good time frame, just said “as soon as possible”. Sigh.
I guess at least I know not to wait around for it today.
On the same boat with you regarding customer service
You can try reaching out via Instagram DM - I was able to get a quicker response that way. I’m sorry about what you’re going through! Out of curiosity which bag came defective?
Finally got a response via Instagram DM. They said they had issues with their delivery carrier, thus the delay. However now the bag I ordered is out of stock so they can’t send me another one. It won’t ship out until it is back in stock, but they didn’t specify a good time frame, just said “as soon as possible”. Sigh.
Ok that’s bizarre. It’s the shippers fault but now they don’t have your bag? That makes no sense. I noticed their responses aren’t worded very well sometimes. I wonder if they mean they didn’t get their supply in like they expected. Anyway I know it’s a big disappointment. Maybe they can waive the shipping cost for you as a courtesy for the mix up.