I signed on just so I can relay my experience with Peppermint Park. Purchasing anything from Peppermint Park is probably the worst decision anyone could ever make. I made the mistake of following Oprah on this one. I made my purchase on January 25, 2011. After a week and I had not received the bag, I called the company and the customer svce rep (very nasty) told me my bag was en route to them and will be shipped to me by weeks end. Another week went by - no bag. I called again and spoke to a "Danika Trosen" who said she would be handling me personally and I would get my bag by the following week or she would refund my money. Another week went by - no bag; no refund. I received the bag on February 28th (over a month later) and I believed my bag was a fake because it was a gucci sukey with a guccissima embossed handle. The bag was packed in pink and white crepe paper taped together with scotch tape and a dust cover etc... off to the side. I doubted the authenticity and returned the bag the following day for a refund. To make a long story short, after 10-12 phone calls and 5-6 letters, Peppermintpark.com refuses to refund my payment. They claim that according to their refund policy, they can only give me store credit because giving me a cash refund would compromise the integrity of their return policy. REALLY???? But what about the integrity of your store?
On or about March 18th, (nearly two months after my order) I spoke to Ms. Trosen, who kept trying to make me feel sorry for her by interjecting that she "just" returned from her oncologist, she said she would scan and fax me the receipts from the Gucci store in Florence where she bought the bags. She also said she would provide me with the name of the sales person she transacted with. She asked me to give her one day to contact the Florence store and put together the information. 11 days later, I had not heard from her. I called her today (March 29th) She said she is on a conference call and would call me before close of business. Of course I don't believe her.
As of right now, they not only have what I believe is a fake bag, but also my money. I have already sent a preliminary demand letter and will be filing a lawsuit shortly. If you do not want go thru what I am now going thru...I suggest that you STAY FAR, FAR AWAY FROM PEPPERMINT PARK! (My humble opinion)
On or about March 18th, (nearly two months after my order) I spoke to Ms. Trosen, who kept trying to make me feel sorry for her by interjecting that she "just" returned from her oncologist, she said she would scan and fax me the receipts from the Gucci store in Florence where she bought the bags. She also said she would provide me with the name of the sales person she transacted with. She asked me to give her one day to contact the Florence store and put together the information. 11 days later, I had not heard from her. I called her today (March 29th) She said she is on a conference call and would call me before close of business. Of course I don't believe her.
As of right now, they not only have what I believe is a fake bag, but also my money. I have already sent a preliminary demand letter and will be filing a lawsuit shortly. If you do not want go thru what I am now going thru...I suggest that you STAY FAR, FAR AWAY FROM PEPPERMINT PARK! (My humble opinion)