Thank you to everyone for sharing your stories with me. I am so thrilled to share mine.
My husband and I (with our 3 kids in tow) were rejected for Monday appt at FSH and decided to shop at Sèvres mid afternoon with no expectation. The store was pretty quiet as I browsed the jewelry section to check out some rings and bracelets. I immediately hit it off with a sweet SA who showed me many pieces to help me work out what I like. After a good amount of time, I mentioned to her I hope to buy a bag on my trip. She told me to try putting my name in to see if they would still take me with leather department and sure enough it was too late in the day to apply for appt. The Hostess was so sweet as we talked about family and she wished me the best of luck. Another SA in department came over to chat and offer her opinion on jewelry and asked me what bag I was after. I told her: Kelly 25/28 or Birkin 30 gold, gris or noir and was happy with any hardware. After I was finished looking around, my SA held 2 rings for me, ordered another to be transferred in to try for the next day and suggested I come back to meet her tomorrow afternoon (she was away at another location in the morning). It was getting late and I decided to look at bracelets as well. She introduced me to a male SA. He was kind and very patient in showing me bracelets. I ended up choosing between a mini dog and CDC. In the time I was with him we really hit it off and I shared with him how much I love the brand because of the quality. I did briefly mention I was hoping to score my first classic bag on this trip. It was nice he was able to share with me his experience with working in retail space. We spent some time talking about different leathers and how in the end classic wins out for me. I bought the noir box with gold CDC bracelet. As I was checking out (store was closed), I continued chatting with him and his colleague asking them both about barenia faubourg leather and how it ages. They obviosly knew I loved gold color. His colleague then mentions to me he might have one. I just smiled and played it cool knowing the store was already closed. The entire time during my visit I never asked for the bag. I said thank you and told them I will come back tomorrow for jewelry.
After getting rejected second day at FSH, we decided to drag the kids back to Sèvres again. Our arrival time is 11am. After checking in, the hostess at the desk informed me there are 19 guests in front of me and would text in approx 2 hours. There were so many customers in the store it was so overwhelming I left and decided to come back. We then decide to try our luck at George V. As soon as I walk through the doors, a lady set me up immediately with a male SA. He sat down and asked me what bag I was looking for. He left for a bit and came back telling me sorry there is no stock available. I ask him if it's possible to see a couple rings. He says yes but that will not help me with the bag. I reassured him I am still interested and walked out with a silver ring. We decide to check out the sites and grab a quick lunch with our 3 kids. We quickly returned back to Sevres after receiving our text (2.5 hours after applying for appt). This time I walk in and was immediately greeted by my male SA from evening prior. I told him I was trying to check in and he said he was happy to serve me! He normally works in assessory department but was able to help me with my appt. I explained to him I still need to meet jewelry SA, find a Calvi, belt kit for my husband. He asked what I want to do first and I eagerly told him bag. I mention to him it's nice the store is not so crowded and that I was there in the morning and had to leave early. He said he was surprised he didn't see me. He pulled out different bag models to try. I felt he was trying to gauge if I was open to Kelly 32 retourne or a lighter color (beige). I said no. I really want to prioritize color gold, gris, noir before style but would be happy with any K25/K28/B30. He left for a short bit and asked us to head to a small back room with one large box! He presented me gold evercolor K28 retourne with rose azalee chevre lining with palladium hardware! I was so happy and overwhelmed. YES!!! We left the store couple shopping hours later still undecided about which ring but was able to purchase a Calvi holder, twilly for myself and belt kit for my husband. I was impressed how pleasant the entire experience was for us.
I really felt the store treated us with so much kindness despite the struggles of bringing in our three kids. When we walked in the second day I felt as though we was greeted by so many friendly faces at Sevres. Not sure if they knew we were there to buy a bag, jewelry, or just thought we were crazy to come back a second day with three kids! In the end, I don't think it's about what you buy but more about connecting with a SA, demonstrating genuine interested in the brand, and just hoping the right bag will be in inventory.
