Here's my story
Both days I was wearing a Hermes shawl, black Burberry polyester coat and adidas sneakers.!
Day 1 - got to fsh with my friend around 8:45. We were 4th in line on the main entrance and there was one person by the side door. 10:30 fsh opened the main entrance and the side door at the same time by the time we were lining up for our appointment, there were about 10 people ahead of us. I got a 11:20 appointment and my friend was served right away. I browsed around the store and tried on some shawls in the scarf section. I ended up buying a shawl from a lovely SA. We chatted a bit. Around 10:53 I was notified that my bag SA is ready. I asked my scarf SA who my bag SA was and she didn't know but still helped me to find someone who knew. I thanked my scarf SA and before she left, I asked for her name. My bag SA came and asked what I was looking for. I told her it was a birthday present for myself and I'm looking for a Kelly in 32 or smaller in dark neutral colours like black, blue, grey. She wrote down on a piece of paper what I wanted but did not asked for my passport. I knew she wasn't going to get me anything. She left for about 10 minutes with a box and offered me a bolide 27 in black. She said kelly and birkin were sold out. I thanked her and said no to the bolide. Then, I asked for the Bearn wallet in black. She showed me the colour they had and I purchased the Bearn wallet and left.
I joined my friend and she wasn't offered anything as well. She went to the scarf section and got a shawl as well.
Day 2 - Tuesday
Lined up around 8:55 and there were much more people than the day before. We were 8th in line by the main entrance and there were no one on the side door at this time. By 9:30 the line up was extremely long. 10:30 they opened the door and again I was given a 11:20 appointment. I joined my friend in the scarf section and she was given a 11:20 appointment as well. I met with the lovely scarf SA from Monday and decided to try on more shawls. I asked if she recognized me from yesterday and addressed her by her name. She was pleasantly surprised that I remember her name. My friend and I purchased more scarves since they just got a shipment and there were many new shawls. Around 11:30 I was notified that my bag SA is ready. I again asked my scarf SA if she know who the bag SA is. This time she said she know who the bag SA is and took me to her. I met with a much friendlier SA than yesterday. She asked for my passport and what I was looking for. I told her a Kelly in 32 or smaller in dark colours like black, grey, blue, etoupe or pink. She asked if I wanted orange, I told her that would be my least favourite. She then asked me for leather choice. I said Epsom, Clemence and Togo. Then she asked about hardware, I said I had no preference. After she asked if I wanted a birkin, I said no unless it's a 25 birkin because I find birkins too heavy for me. She left for about 15 - 20 minutes and when she came back, she asked me to follow her!!! My heart was pounding and I was super nervous! We went upstairs and she said she found something for me but would need to find somewhere quiet to show me. Someone just came out from a room so she said good we can go in. She invited me into the room and then she left. She came back with 2 boxes, big and small. First she opened the box and said its not exactly what you are looking for but its very nice too. It was a corally red 32 Kelly in Togo (It's a new colour, I can't remember the name) She said there is also a 28 Kelly but it's in Orange. She saw that I wasn't too thrilled with the red so she said she can show me the Kelly 28 as well. She also said usually she's not allowed to show 2 purses but she can make an exception. I thanked her and left. After 5 minutes she came back with another box and said I have a surprise for you! She opened the box and revealed a 32 etoupe in Kelly! I was over the moon, said I'll take it and hugged her! She said this bag just arrived and she was very happy when she checked the computer, an etoupe 32 showed up and knew I would love that.
She then showed me the smaller box which is the insert and I told her I have an insert already. After, I asked for some charms that would compliment the bag. I told her I was looking for a rodeo charm. She said they didn't have any. I then asked for the Carmen charm in the bigger size. She left to check and came back with a lagoon alto Carmen which I happily took as well. When we went down to pay, I thanked her again and she gave me her card and said I can find her next time.
Here are some pictures
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