May I ask what store? I'm in CA too and while my store doesn't have what I'm looking for in stock but I've never had problems asking to see ones on the floor or from the stockroom... they always seem to have "unclaimed" bags like @acrowcounted said.
In SF. I would’ve thought they have stock...or at least able to add me on the list since I’ve been a client for two years!
I haven’t shopped much last year since COVID...but was surprised my SA wasn’t able to even get me a picotin! Sigh, I had already given up on trying for a B or K with this store, but thought a picotin isn’t too much to ask for