Odd leather smell

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#2,686
Birdonce said:
Another skunky belt strap. I ordered it maybe a month back but delivered it to my mom's so I just got it this weekend. Wore it all day today without noticing and tonight kept thinking the toddler had a poopy diaper. Just took the belt off and definitely - the smell is exactly like a skunk. I can smell it at least one-two feet away. Wrote hermes.com customer service to get it replaced. They had better not make me return my buckle!
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Ugh, I'm sorry. :sad:
 
#2,687
Birdonce said:
Another skunky belt strap. I ordered it maybe a month back but delivered it to my mom's so I just got it this weekend. Wore it all day today without noticing and tonight kept thinking the toddler had a poopy diaper. Just took the belt off and definitely - the smell is exactly like a skunk. I can smell it at least one-two feet away. Wrote hermes.com customer service to get it replaced. They had better not make me return my buckle!
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Oooo that sucks.
Hope u get a replacement asap ~ we shouldnt go thru this because of a mistake on H's part. They shd have recalled back all affected items rather than to sell it in the store!
 
#2,688
I can't believe people are still buying defective leather goods. You would think H.com and all H boutiques would have thoroughly tested all leather in each location by now! I have a BI Constance long wallet with 1 piece that smells bad (it is faint but I know it is the same bad smell as my B) the rest of the wallet is fine. I have decided to live with it. I did however return my skunk B.
 
#2,693
Birdonce said:
Another skunky belt strap. I ordered it maybe a month back but delivered it to my mom's so I just got it this weekend. Wore it all day today without noticing and tonight kept thinking the toddler had a poopy diaper. Just took the belt off and definitely - the smell is exactly like a skunk. I can smell it at least one-two feet away. Wrote hermes.com customer service to get it replaced. They had better not make me return my buckle!
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Update: I had sent an email to H.com Saturday since it was after-hours. Got the roboemail but no response. Sent another one yesterday - same thing. Finally called them today. Put me on hold for a few minutes, then said they would send me a FedEx label to return the belt (and buckle :( ) for testing. So, fingers crossed this won't be an issue.

Also, echoing what someone else reported about the belt straps - the holes were too small and pushing the peg through stretched them out. Didn't bother me if I was keeping it, but if H.com complains, I'm going to throw a stink (pun intended) about whose fault that really is.
 
#2,694
Birdonce said:
Another skunky belt strap. I ordered it maybe a month back but delivered it to my mom's so I just got it this weekend. Wore it all day today without noticing and tonight kept thinking the toddler had a poopy diaper. Just took the belt off and definitely - the smell is exactly like a skunk. I can smell it at least one-two feet away. Wrote hermes.com customer service to get it replaced. They had better not make me return my buckle!
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Oh no !! You're now the victim of the skunk !!! is that the same belt you brought to the meet ? Must be Epsom and I can't help but laugh when you said it smell like a poopy diaper !!
Is there anything that the store can do ?
 
#2,696
chkpfbeliever said:
Oh no !! You're now the victim of the skunk !!! is that the same belt you brought to the meet ? Must be Epsom and I can't help but laugh when you said it smell like a poopy diaper !!
Is there anything that the store can do ?
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No, it was one I bought from H.com. My SA couldn't find the combo I needed. I'm irritated that they are making me send back the buckle as well. If they don't return it, I will be calling customer service with my redheaded temper on.
 
#2,697
Birdonce said:
No, it was one I bought from H.com. My SA couldn't find the combo I needed. I'm irritated that they are making me send back the buckle as well. If they don't return it, I will be calling customer service with my redheaded temper on.
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The replacement for my skunk 30 black Birkin has arrived. It is Clemence instead of Togo but has not a wiff of smell....though I still need to do the sun test. So far, I have no complaints about how my store handled this issue...they took it back with no questions, promised a replacement in about 3 months and delivered in 4 months.
 
#2,698
webaj said:
The replacement for my skunk 30 black Birkin has arrived. It is Clemence instead of Togo but has not a wiff of smell....though I still need to do the sun test. So far, I have no complaints about how my store handled this issue...they took it back with no questions, promised a replacement in about 3 months and delivered in 4 months.
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Great news
Just in time for coming holidays
 
#2,699
webaj said:
The replacement for my skunk 30 black Birkin has arrived. It is Clemence instead of Togo but has not a wiff of smell....though I still need to do the sun test. So far, I have no complaints about how my store handled this issue...they took it back with no questions, promised a replacement in about 3 months and delivered in 4 months.
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Yay, congrats! 👏 Hope it holds up!
 
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