Odd leather smell

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#2,701
webaj said:
The replacement for my skunk 30 black Birkin has arrived. It is Clemence instead of Togo but has not a wiff of smell....though I still need to do the sun test. So far, I have no complaints about how my store handled this issue...they took it back with no questions, promised a replacement in about 3 months and delivered in 4 months.
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That's GREAT news, webaj. Sounds like H has this skunk situation under control now.
 
#2,702
webaj said:
The replacement for my skunk 30 black Birkin has arrived. It is Clemence instead of Togo but has not a wiff of smell....though I still need to do the sun test. So far, I have no complaints about how my store handled this issue...they took it back with no questions, promised a replacement in about 3 months and delivered in 4 months.
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I can only recall one clemence bag with skunky issues (bc it belonged to a PFer that I know) so I think you are safe my dear. Do the sun test just to be 1000000% sure but I'm certain you will be enjoying your new bag for years to come! Congrats!
 
#2,703
Israeli_Flava said:
I can only recall one clemence bag with skunky issues (bc it belonged to a PFer that I know) so I think you are safe my dear. Do the sun test just to be 1000000% sure but I'm certain you will be enjoying your new bag for years to come! Congrats!
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Thank you! Will report in after sun test....if the weather gods would cooperate and send some sun to my part of the world!
 
#2,705
webaj said:
The replacement for my skunk 30 black Birkin has arrived. It is Clemence instead of Togo but has not a wiff of smell....though I still need to do the sun test. So far, I have no complaints about how my store handled this issue...they took it back with no questions, promised a replacement in about 3 months and delivered in 4 months.
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Glad they were able to replace it so "quickly". Hope you're enjoying your Clemence!
 
#2,706
webaj said:
The replacement for my skunk 30 black Birkin has arrived. It is Clemence instead of Togo but has not a wiff of smell....though I still need to do the sun test. So far, I have no complaints about how my store handled this issue...they took it back with no questions, promised a replacement in about 3 months and delivered in 4 months.
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medusa2020 said:
Happy to report that I have received my replacement bag too, not quite the same color but no smell! My SM has done a great job handling this situation. :dothewave:
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I'm glad you guys received the replacement bags. Congratulations..yay!!! 👍👍👍
 
#2,707
Israeli_Flava said:
I can only recall one clemence bag with skunky issues (bc it belonged to a PFer that I know) so I think you are safe my dear. Do the sun test just to be 1000000% sure but I'm certain you will be enjoying your new bag for years to come! Congrats!
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I had a Clemence Malachite Birkin with a skunky issue. It was sent back to Paris because my Hermes store had no history of this leather having an issue. They were ready to give me a refund but changed their mind even though they admitted it was stinky.
 
#2,710
harlequin6 said:
I had a Clemence Malachite Birkin with a skunky issue. It was sent back to Paris because my Hermes store had no history of this leather having an issue. They were ready to give me a refund but changed their mind even though they admitted it was stinky.
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Did you get back your bag or a store credit ?I hope the latter.
Did the B have a normal leather smell before it became stinky?
what year stamp is it? Q?
Thank you for you reply.
 
#2,712
Israeli_Flava said:
This is terrible. So what happened???
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I am still waiting and will be for a long time, according to an Hermes source from another Hermes store. My Birkin smelled without being in the heat. I am no longer interested in Hermes after this. They were writing me a refund check when a SM stopped the refund, it really was a stinker. The stinky bags are still arriving at Hermes stores, SA try to check them before showing them to loyal customers. They lost many buyers. There are two odors the skunk and a chemical one as well.
 
#2,713
harlequin6 said:
I am still waiting and will be for a long time, according to an Hermes source from another Hermes store. My Birkin smelled without being in the heat. I am no longer interested in Hermes after this. They were writing me a refund check when a SM stopped the refund, it really was a stinker. The stinky bags are still arriving at Hermes stores, SA try to check them before showing them to loyal customers. They lost many buyers. There are two odors the skunk and a chemical one as well.
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Harlequin6, this is just awful!!! I don't blame you for stating you're no longer interested in Hermes after this situation. It is inexcusable behavior on the part of Hermes. I'm heartbroken for everyone who has been touched by this issue.

I have to say, I usually give my best friend an SLG for Christmas, but I won't be this year, just in case I end up giving her a stinker. Don't want her to have to deal with these issues as a result of a gift!
 
#2,714
harlequin6 said:
I am still waiting and will be for a long time, according to an Hermes source from another Hermes store. My Birkin smelled without being in the heat. I am no longer interested in Hermes after this. They were writing me a refund check when a SM stopped the refund, it really was a stinker. The stinky bags are still arriving at Hermes stores, SA try to check them before showing them to loyal customers. They lost many buyers. There are two odors the skunk and a chemical one as well.
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harlequin, to say this is horrible is an understatement. So sorry to hear that this happened to you! I think that if anyone buys a skunk then they should get a credit, refund or another bag ~ and it is up to the customer to make that decision. H has really let the ball drop with the handling of the skunk issue.
 
#2,715
harlequin6 said:
I am still waiting and will be for a long time, according to an Hermes source from another Hermes store. My Birkin smelled without being in the heat. I am no longer interested in Hermes after this. They were writing me a refund check when a SM stopped the refund, it really was a stinker. The stinky bags are still arriving at Hermes stores, SA try to check them before showing them to loyal customers. They lost many buyers. There are two odors the skunk and a chemical one as well.
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WHY????? This is illogical.
 
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