Odd leather smell

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#2,671
purselover888 said:
Just wanted to share from my own personal experience of having had more than one affected bag and more than one replacement, that the "dry powdery feel" was not a distinguishing factor in my bags at all.

One of my replacements which tested perfectly fine with no smell DOES have the dry powdery feel. One of my affected bags which needed replacement did NOT have the dry powdery feel and had plump "bouncy" grains.

So even though these characteristics true for Jadeite's bags, I'm not sure if this would be an accurate "test" for all.
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Agree. It's not so much the leather as the treatment process which has been distinguished as the most likely reason for these issues.
 
#2,672
Jadeite said:
I got the call last evening my replacement is back. I picked it up and it smells acceptable - however it is late evening and raining season has arrived so I wouldn't know for sure.

Many locals have PMd me asking me details of my situation so I'll just state it here:

- bag sent in to local store in May
- despatched to Paris in June
- July Paris concluded its defective. Offers store credit. I rejected and insist on a refund or replacement. Refund not allowed.
- Aug a replacement agreed. They did not accept request for different specs (I preferred NOT to have Togo or Epsom by then given the widespread scale of the issue)
- Nov replacement arrives. 3.5 months from the time I was told Paris agreed to replace. 6 months total since issue discovered and took it up with the store.
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Congrats Jadeite or your replacement bag. We all hope that the bag will pass the sun test. 🙏🙏🙏
 
#2,674
#2,675
Israeli_Flava said:
Do it! Chkpfbeliever is correct.
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Slightly off topic. My SA told me that the best way to get the Museum tour in FSH is to write directly to FSH's management. Even though your local store can do the arrangement, you get more attention if you work with FSH directly. She has been with the company for 10 years and have met some of top management over the years. I guess she knows what she is talking about.
 
#2,676
I've had my replacement bag for a few months and noticed that it does sometimes still smells. It never smells as strong or bad as my original, but it definitely doesn't smell pleasant. I've debated whether I should bring it back to the store or not. Thus far, I haven't mentioned it to my SA.


I might be going to Paris soon, and I've even wondered if I should bring it with me and mention it to my SA there. At this point, although I do like Bamboo, I wouldn't mind waiting on a replacement or being offered a refund and no longer buying togo- not just because of the smell issue, but mainly because I like a stiff smooth leather more.


Not sure what I'll end up doing. I'm in no way upset with H though. They handled things beautifully when I took back the original bag.
 
#2,677
stephc005 said:
I've had my replacement bag for a few months and noticed that it does sometimes still smells. It never smells as strong or bad as my original, but it definitely doesn't smell pleasant. I've debated whether I should bring it back to the store or not. Thus far, I haven't mentioned it to my SA.


I might be going to Paris soon, and I've even wondered if I should bring it with me and mention it to my SA there. At this point, although I do like Bamboo, I wouldn't mind waiting on a replacement or being offered a refund and no longer buying togo- not just because of the smell issue, but mainly because I like a stiff smooth leather more.


Not sure what I'll end up doing. I'm in no way upset with H though. They handled things beautifully when I took back the original bag.
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steph, IMO if your new bag has any type of skunk smell, take it back immediately to either your local H store or FSH.
 
#2,678
Is anyone aware if the "skunk" issue has arisen at other labels?
I know that H, LV and others have been buying up the tanneries, but many of them still
produce for other houses. If this is a treatment issue, I wonder if it has been attributed to one factory.
If it is due to a treatment change brought on by new EU environmental regulations, then other leather
producers should be experiencing similar issues.
 
#2,679
chkpfbeliever said:
Slightly off topic. My SA told me that the best way to get the Museum tour in FSH is to write directly to FSH's management. Even though your local store can do the arrangement, you get more attention if you work with FSH directly. She has been with the company for 10 years and have met some of top management over the years. I guess she knows what she is talking about.
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The same is true if you work directly with their corporate office regarding this skunk issue. I know from experience. Enough said.
 
#2,683
Another skunky belt strap. I ordered it maybe a month back but delivered it to my mom's so I just got it this weekend. Wore it all day today without noticing and tonight kept thinking the toddler had a poopy diaper. Just took the belt off and definitely - the smell is exactly like a skunk. I can smell it at least one-two feet away. Wrote hermes.com customer service to get it replaced. They had better not make me return my buckle!
 
#2,684
Birdonce said:
Another skunky belt strap. I ordered it maybe a month back but delivered it to my mom's so I just got it this weekend. Wore it all day today without noticing and tonight kept thinking the toddler had a poopy diaper. Just took the belt off and definitely - the smell is exactly like a skunk. I can smell it at least one-two feet away. Wrote hermes.com customer service to get it replaced. They had better not make me return my buckle!
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Belts??? This is crazy!
Now I will be verrrrry interested to hear how they handle this situation....
Since it's technically a "belt kit"... I bet they insist u return the whole thing.... unfortunately.
Is it passed the 30 days too????
 
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