Odd leather smell
- Thread starter Bond7Girl
- Start date
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I got the call last evening my replacement is back. I picked it up and it smells acceptable - however it is late evening and raining season has arrived so I wouldn't know for sure.
Many locals have PMd me asking me details of my situation so I'll just state it here:
- bag sent in to local store in May
- despatched to Paris in June
- July Paris concluded its defective. Offers store credit. I rejected and insist on a refund or replacement. Refund not allowed.
- Aug a replacement agreed. They did not accept request for different specs (I preferred NOT to have Togo or Epsom by then given the widespread scale of the issue)
- Nov replacement arrives. 3.5 months from the time I was told Paris agreed to replace. 6 months total since issue discovered and took it up with the store.
Many locals have PMd me asking me details of my situation so I'll just state it here:
- bag sent in to local store in May
- despatched to Paris in June
- July Paris concluded its defective. Offers store credit. I rejected and insist on a refund or replacement. Refund not allowed.
- Aug a replacement agreed. They did not accept request for different specs (I preferred NOT to have Togo or Epsom by then given the widespread scale of the issue)
- Nov replacement arrives. 3.5 months from the time I was told Paris agreed to replace. 6 months total since issue discovered and took it up with the store.
For the record the I got the bag from an overseas H store but worked with my local store to send it back. My store has been helpful but cannot be expected to expedite the process or offer a refund or replace from their boutique stock as the bag didn't come from there.
For those who have asked me about pushing for resolution and speedy replacement I do not have any insights to offer. I can only say patience is required and one should treat SAs graciously as the store tries to assist in this matter.
For those who have asked me about pushing for resolution and speedy replacement I do not have any insights to offer. I can only say patience is required and one should treat SAs graciously as the store tries to assist in this matter.
You've been so patient and congrats on getting you replacement. I hope the Sun will come out tomorrow just for your smell test. Do you feel a difference in the hand feel of this one vs. the one with issue ? Some members noticed that the problematic one has a dry feel. I was actually thinking about the replacement bags yesterday as I read that the inventory at FSH looks good so they must be ready to ship out the goodies for the Holidays. At the least minimum, the replacement bags should in a priority over Holiday inventory.
I don't think that anyone can push for a speedy replacement unless you're some kind of VVVVIP like Jamie Chua or Kim K. They have a lot more leverage if they start blasting it on their blogs.
Yes you're right. Previous bag has thin feel, flat fine grains and very powdery sensation. The replacement is thicker, bigger "bouncier" grained and the powder sensation was obviously missing. However it lacked the smell of "new" Hermes leather - most of us would know what I'm talking about, that lovely smell of Hermes bag. It didn't smell bad either but it's been raining and monsoon season so I can't say for sure.
My bag is just ask u described. But now Paris says they can't detect the odour ( though local H can!) . when asked to recheck, they said they needed ONE TO TWO MORE MONTHS to retest. This is driving me up the wall.
Jadeite - What you just described should be a way for all of us to know when we're offered new bags going forward. As we are not sure if a bad batch is still around, it is probably prudent to check for that dry powdery feel even though the smell has not manifested in the box.
I wish you the best of luck and please let me know how it goes.
This is absurd. Have you thought about writing a letter to Axel Dumas. My SA told me that the letters do get to them and they would read it.
How could they doubt the customer ?
That is an idea, dear! Thanks. Let me pm u on this so as to not go off topic!
Jadeite, I am so relieved for your! I know you must have a mixed feeling about this bag, having going through the whole episode. let's hope the sun come out soon and you can test it properly!
I got the call last evening my replacement is back. I picked it up and it smells acceptable - however it is late evening and raining season has arrived so I wouldn't know for sure.
So happy to hear this! Are we getting a reveal?Pretty please?
Just wanted to share from my own personal experience of having had more than one affected bag and more than one replacement, that the "dry powdery feel" was not a distinguishing factor in my bags at all.
One of my replacements which tested perfectly fine with no smell DOES have the dry powdery feel. One of my affected bags which needed replacement did NOT have the dry powdery feel and had plump "bouncy" grains.
So even though these characteristics true for Jadeite's bags, I'm not sure if this would be an accurate "test" for all.
One of my replacements which tested perfectly fine with no smell DOES have the dry powdery feel. One of my affected bags which needed replacement did NOT have the dry powdery feel and had plump "bouncy" grains.
So even though these characteristics true for Jadeite's bags, I'm not sure if this would be an accurate "test" for all.
Congrats on your new bag, thanks for the details, Jadeite! Fingers are crossed that the smell test goes well, my friend!.
