Odd leather smell

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#2,627
Hi everyone, I finally got my replacement! Black b 35 in togo leather R stamp (with big headache from fedex where package almost got lost!!! and hermes accidently putting a scarf in the box that i didn't buy!) It smells wonderful, but i will definitely be doing bunch of tests in the next week or so. Kinda scared and anxious but i guess gotta do it. I will let you know if it develops smell. I mentioned this before but it took 3-4 weeks to get a replacement but i wasn't picky on the color, just hardware and leather. And i wanted black one for a very long time so it worked out in the end. Wishing everyone speedy replacements!
 
#2,628
panthere55 said:
Hi everyone, I finally got my replacement! Black b 35 in togo leather R stamp (with big headache from fedex where package almost got lost!!! and hermes accidently putting a scarf in the box that i didn't buy!) It smells wonderful, but i will definitely be doing bunch of tests in the next week or so. Kinda scared and anxious but i guess gotta do it. I will let you know if it develops smell. I mentioned this before but it took 3-4 weeks to get a replacement but i wasn't picky on the color, just hardware and leather. And i wanted black one for a very long time so it worked out in the end. Wishing everyone speedy replacements!
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Panthere - Congrats on getting your bag so quickly ! What a nice bonus of getting a scarf. I think that it is not accidental but rather to apologize for the trouble. I hope they do it to everyone that is waiting for a replacement bag. Do you know if the bag was shipped out from Paris or your locat store ?
 
#2,629
panthere55 said:
Hi everyone, I finally got my replacement! Black b 35 in togo leather R stamp (with big headache from fedex where package almost got lost!!! and hermes accidently putting a scarf in the box that i didn't buy!) It smells wonderful, but i will definitely be doing bunch of tests in the next week or so. Kinda scared and anxious but i guess gotta do it. I will let you know if it develops smell. I mentioned this before but it took 3-4 weeks to get a replacement but i wasn't picky on the color, just hardware and leather. And i wanted black one for a very long time so it worked out in the end. Wishing everyone speedy replacements!
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panthere, so glad that you received your replacement bag so quickly and you are happy with it. Let us know the test results and good luck with it.
 
#2,630
panthere55 said:
Hi everyone, I finally got my replacement! Black b 35 in togo leather R stamp (with big headache from fedex where package almost got lost!!! and hermes accidently putting a scarf in the box that i didn't buy!) It smells wonderful, but i will definitely be doing bunch of tests in the next week or so. Kinda scared and anxious but i guess gotta do it. I will let you know if it develops smell. I mentioned this before but it took 3-4 weeks to get a replacement but i wasn't picky on the color, just hardware and leather. And i wanted black one for a very long time so it worked out in the end. Wishing everyone speedy replacements!
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Hi Panthere55. It looks like replacements are finally rolling in for some of us. Good news.

I also did the sun test this morning and it seems fine. The sun wasn't that strong today but all I could smell was a "hot leather" smell. I hope this is the end of the saga for me. Good luck to everyone else too.
 
#2,631
MYH said:
Hi Panthere55. It looks like replacements are finally rolling in for some of us. Good news.

I also did the sun test this morning and it seems fine. The sun wasn't that strong today but all I could smell was a "hot leather" smell. I hope this is the end of the saga for me. Good luck to everyone else too.
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Very happy for you!
 
#2,633
MYH said:
Hi Panthere55. It looks like replacements are finally rolling in for some of us. Good news.

I also did the sun test this morning and it seems fine. The sun wasn't that strong today but all I could smell was a "hot leather" smell. I hope this is the end of the saga for me. Good luck to everyone else too.
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Yay! Fingers crossed for everyone one else.
 
#2,634
panthere55 said:
Hi everyone, I finally got my replacement! Black b 35 in togo leather R stamp (with big headache from fedex where package almost got lost!!! and hermes accidently putting a scarf in the box that i didn't buy!) It smells wonderful, but i will definitely be doing bunch of tests in the next week or so. Kinda scared and anxious but i guess gotta do it. I will let you know if it develops smell. I mentioned this before but it took 3-4 weeks to get a replacement but i wasn't picky on the color, just hardware and leather. And i wanted black one for a very long time so it worked out in the end. Wishing everyone speedy replacements!
Click to expand...

Congrats on the replacement! 🎈Good luck with sun test!

chkpfbeliever said:
Panthere - Congrats on getting your bag so quickly ! What a nice bonus of getting a scarf. I think that it is not accidental but rather to apologize for the trouble. I hope they do it to everyone that is waiting for a replacement bag. Do you know if the bag was shipped out from Paris or your locat store ?
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So true, they should give each of us an apology gift for all the troubles! 😄

MYH said:
Hi Panthere55. It looks like replacements are finally rolling in for some of us. Good news.

I also did the sun test this morning and it seems fine. The sun wasn't that strong today but all I could smell was a "hot leather" smell. I hope this is the end of the saga for me. Good luck to everyone else too.
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Hope it holds up! Good luck!
 
#2,635
So happy for all you ladies!
I have a bit of a dilemma. I got a kelly double tour bracelet in Epsom from the wall Street store and a belt kit in Togo from hermes.com. Both turned out to be skunks. They got back to me saying they did the blow dryer test and only the belt smelled to the SM and not the bracelet. My hubby assumes they said that because the bracelet was bought from them and they don't want to admit anything is wrong with it. They didn't even test it with the sun and did it with the blow dryer which I heard isn't even the proper way of testing it. What should I do?
Thanks for any Advice in advance. I'm pretty disappointed in how the wall Street location is handling this.
 
#2,636
forgot to add that they are willing to give me store credit for both or replacements. However I'm just not happy that they claimed there's nothing wrong with bracelet. And they're not even testing the items correctly.
 
#2,637
gir1y17 said:
forgot to add that they are willing to give me store credit for both or replacements. However I'm just not happy that they claimed there's nothing wrong with bracelet. And they're not even testing the items correctly.
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If I were you I'd just go to the Madison Ave boutique and let them handle it. They're much more in tune with the issue.
 
#2,639
swezfamily said:
Forgive me if I've misunderstood your question...



The bags in question which are sent to Paris, are evaluated and then Paris decides whether or not the bag is defective. If deemed defective, the options are offered not by Paris, but by the boutique that you took the bag to. Herein lies the problem - the decision on how to handle the problem is specific to each boutique/SM and therefore people are being offered different resolutions. Some have been offered replacements, some store credit, and others refunds.



In my case, after Paris evaluated my bag and found it to be defective (I assume it was then destroyed), the SM at my local store chose to offer me a replacement bag - it didn't have to be the same style, color or leather, and it also didn't need to be in my store as she offered to do a search of inventory for what I might want. I was also offered another SO since my skunk bag was a SO. I opted to just do the SO due to the fact that I couldn't afford two new bags, so I was given a refund and placed the order for the exact same bag, which I'm still waiting for.



I was never asked if I wanted to just get the skunky bag back and keep it. Paris decided it was defective and that was that. From that point on it was up to my local boutique to offer me options.



Hope this answered your question.
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Thanks very much for the explanation. I'd mistakenly thought before that Paris will offer the replacement choices if the original color is not available. Now I see how it works.

Thanks!
 
#2,640
MillStream said:
Israeli_Flava, the bag odor wasn't apparent in the boutique, but certainly was when I opened the box at home that evening. No sunlight exposure, whatsoever. Please see above for Hermes' well-handled resolution.
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Not happy that you received a skunk but very happy that YOU are happy with the resolution!!! :hugs:
 
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