Odd leather smell

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#2,611
Hi all,

This thread has been really helpful. Just have a question for those that had their bags sent to Paris store regarding the options offered by them (and not your local store)

If Paris had said they could not make a new bag of the same color to replace the smelly one, did they offer the option of making or finding a replacement bag in other colors? If so were they from existing podium colors or included SO colors also?

Also did they check and clarify which option you wanted out of choices offered ( eg refund, finding replacement, making new bag) before getting rid of the existing bag? Or did they already get rid of your bag as soon as it gets to them and prior to offering the options?

Many thanks
Win.
 
#2,612
cheekflicks said:
I have the original receipt from George V with the prices cancelled out), will I encounter any issues if I approach my local H stores in SG asking for a refund to my own credit card/in cash? I understand that H stores typically issue store credit and for refunds it is usually to the original credit card it was charged on which was the reseller's.

Many thanks and sorry for the very longwinded post!
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If you think you have a problem bag then bring it down to Liat towers. They will assess and send it back to Paris for a verdict. Be prepared to wait weeks or months before you hear from HQ. refund not an option here. Paris will let you know what they decide.

If you rather keep the bag and think you can handle the odour that is also up to you.
 
#2,613
Jadeite said:
If you think you have a problem bag then bring it down to Liat towers. They will assess and send it back to Paris for a verdict. Be prepared to wait weeks or months before you hear from HQ. refund not an option here. Paris will let you know what they decide.

If you rather keep the bag and think you can handle the odour that is also up to you.
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Jadeite, thank goodness we have an expert here! Actually, there are many experts on the odd leather smell on this thread. :hugs:
 
#2,614
I picked up my bag today. It is still R stamp. It is already dark so I cannot conduct the sun plus heat test. One big difference I see in this kelly vs. my old one is the leather is much more supple. It feels like it has natural oils in it whereas my old bag was very DRY. So dry that I even mentioned it to my SA when I purchased it but she said it was normal. And since I had never purchased a togo bag before, I just took her word for it.

A little bonus is of this bag thus far is that my old kelly had some sloppy stitching on the flap in the front which always bothered me a little bit since it's in such a noticeable area. This one is perfect in the front. So far so good. I will keep everyone posted about the sun test tomorrow.
 
#2,615
I purchased two Birkins this year a togo Q stamp, and an R stamped epsom just last month, both passed the skunk test, and are oder free.
I do think the skunks are the minority, so I wouldn't lose hope!
 
#2,616
MYH said:
I picked up my bag today. It is still R stamp. It is already dark so I cannot conduct the sun plus heat test. One big difference I see in this kelly vs. my old one is the leather is much more supple. It feels like it has natural oils in it whereas my old bag was very DRY. So dry that I even mentioned it to my SA when I purchased it but she said it was normal. And since I had never purchased a togo bag before, I just took her word for it.

A little bonus is of this bag thus far is that my old kelly had some sloppy stitching on the flap in the front which always bothered me a little bit since it's in such a noticeable area. This one is perfect in the front. So far so good. I will keep everyone posted about the sun test tomorrow.
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Mine, purchased a few months ago, is a twin of yours and an R...no problems...hope yours is the same!!!
 
#2,617
MYH said:
I am so disheartened to hear the stores are still selling smelly bags. Millstream - hopefully they will issue you a refund. The typical policy at boutiques is store credit only. But they may make an exception in this case because it's a well known issue. If you really want the bag, I would suggest you ask for a replacement. But fyi - you might be waiting several months - 6 most for one.
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Thanks so much for your concern MYH. I'm happy to report that when I brought the bag back to the boutique and mentioned the unpleasant oder, there was an immediate offer of a credit card credit. All's well that ends well.
 
#2,619
chkpfbeliever said:
I'm so sorry to hear about your stinky bag. Cannot believe that Paris is still shipping these bags out ! I thought they would go thru more vigorous QC. Very upsetting !
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Thanks, chkpfbeliever. Not knowing how Hermes tracks its inventory, I don't know how Hermes would be able to identify and recall these bags. For me, what matters is how graciously my return of the offending bag was handled,
 
#2,621
Israeli_Flava said:
Agreed! Or a replacement.... boutiques are starting to get large shipments in prep for the holidays....


Wow! That was an immediate odor! You smelled nothing in the boutique??? One Operations Manager told me that some of the skunky items stink as soon as the box is opened. Like a big woooof of skunk air in her face..... and immediately she returns the items to Paris. I guess your Kelly was not that noticeable. Did u do a sun test to activate the smell??? Just curious. So sorry to hear this :hugs:
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Israeli_Flava, the bag odor wasn't apparent in the boutique, but certainly was when I opened the box at home that evening. No sunlight exposure, whatsoever. Please see above for Hermes' well-handled resolution.
 
#2,625
win28 said:
Hi all,

This thread has been really helpful. Just have a question for those that had their bags sent to Paris store regarding the options offered by them (and not your local store)

If Paris had said they could not make a new bag of the same color to replace the smelly one, did they offer the option of making or finding a replacement bag in other colors? If so were they from existing podium colors or included SO colors also?

Also did they check and clarify which option you wanted out of choices offered ( eg refund, finding replacement, making new bag) before getting rid of the existing bag? Or did they already get rid of your bag as soon as it gets to them and prior to offering the options?

Many thanks
Win.
Click to expand...

Forgive me if I've misunderstood your question...

The bags in question which are sent to Paris, are evaluated and then Paris decides whether or not the bag is defective. If deemed defective, the options are offered not by Paris, but by the boutique that you took the bag to. Herein lies the problem - the decision on how to handle the problem is specific to each boutique/SM and therefore people are being offered different resolutions. Some have been offered replacements, some store credit, and others refunds.

In my case, after Paris evaluated my bag and found it to be defective (I assume it was then destroyed), the SM at my local store chose to offer me a replacement bag - it didn't have to be the same style, color or leather, and it also didn't need to be in my store as she offered to do a search of inventory for what I might want. I was also offered another SO since my skunk bag was a SO. I opted to just do the SO due to the fact that I couldn't afford two new bags, so I was given a refund and placed the order for the exact same bag, which I'm still waiting for.

I was never asked if I wanted to just get the skunky bag back and keep it. Paris decided it was defective and that was that. From that point on it was up to my local boutique to offer me options.

Hope this answered your question.
 
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