Nordstrom Return Policy Thread!!
- Thread starter ilove$
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Once I ordered a pair of Rag and Bone boots from Nordstrom, got the package and opened the box, and there was only one shoe in the box. Just one foot. They went through the whole verifyin- the-weight-of-the-package deal before sending me another pair.
But they made it right, so I can't complain about Nordstrom.
Interesting statistics. 80% of Rack's merch is made for outlet? I never would have guessed it was that high.
I learned the same from my professor in college. I thought it was the most outrageous thing ever. A tire!
I had to check if you were also from Seattle! But the legend spreads down the west coast I see [emoji4]
Not so much west coast here. I heard it in b-school in Texas. Nordstrom has been a case study in business schools for years.
As a Nordstrom employee just recently I had a lady return her engagement ring and wedding band that were over 6 years old because she had just gotten divorced. This is only one instance of people abusing our system. They train you to always give the customer the benefit of the doubt and accept the return regardless, but sometimes when you know people are playing the system it is so difficult to maintain smiling and happy. Since working retail I'm more of a "buyer" than a "shopper" and I'm much more conscientious of product that I return. I guess just maybe think about it from the Nordstrom perspective in some cases because I have seen the store lose thousands of dollars in one day just in returns simply because customers "didn't like it anymore" or "grew out of it".
Regarding the tire story - was that JW Nordstrom then called up a tire shop owner and sold him the tires. It's to inspire creative solutions in customer service.
I think people trying to return without receipt is no good. My friend who used to work at Nordstrom told me that there is this "Return Gang". They return illegal products and make profits. Also "GWP Gang" who returns but keep GWP and sell them on ebay back in their country. These people make others looks bad.... I really appreciate Nordstrom take returns so when I do take stuff back, I try to make it as easy as possible for SA to process with receipt, the box with sticker, online order number or order slip. I don't return clothing once I wear but I return cosmetics because sometime it just doesn't work for me.
I've heard Nordstrom is getting stricter with their return policy, though not exactly sure how. Anyone hear anything lately?
^^^I know you have to have proof of purchase (sticker on tag, receipt, gift receipt, look up on credit card), used to be able to return without this. They will only refund in the manner paid or a gift card. You can't get cash back on returns anymore (used to when a gift card was used or if you had already paid it off on your credit card). You can't even have the item credited to your Nordstrom card if that's not how it was originally paid for.
I currently work at Nordstrom and I want to apologize for any rude employees that you ladies may have encountered when doing returns/exchanges. It is our job to accommodate the customer and to do so with a smile. If a salesperson is rude to you in any way or makes you feel uncomfortable, don't hesitate to let a manager know and/or request a new salesperson. It is your right. No one deserves to be treated poorly. I take a million returns/exchanges a day and my sales are just fine. Nordstrom will not flag your for returns. If you have an item that didn't work out, return it. It happens 
Happy Holidays!
Happy Holidays!
I read a book called Retail Hell by Freeman Hall that was hilarious! He worked retail for years and boy did he have some stories to tell. Repeat returners, thieves, used dirty clothes. The book content almost seems unbelievable but he swears it's all true.