Nordstrom Return Policy Thread!!

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#826
I have heard that Nordstrom used to take literally any type of return back, but I wonder just how far some people would go to commit fraud. I am guessing some of the items that end up at Nordstrom Rack could have been returns made originally at Nordstrom, then they're transferred to Nordstrom Rack stores. While shopping at Nordstrom Rack, I have seen clothing which clearly was not purchased at Nordstrom, because they have labels belonging to other department stores. Even another department store's own private label. The used clothing and shoes returned by unscrupulous people is disgusting behavior. They have no shame and probably laugh it off. They want to look good on the outside, by scamming stores to get things they can't afford or don't want to pay for, but in reality are some of the ugliest humans on this planet.

I would rather that returns not be allowed or become stricter, in order for retail businesses to be able to survive in this type of environment of some people trying to profit at everyone else's expense. I do not want anymore department stores to close, because the amount of fraud and theft being committed is making things worse. It used to be that stores only had to deal with shoplifting, now it has really gotten out of hand. It affects anyone who has something to do with the store.

Some other countries rarely have department store sales, disapprove of or restrict returns, and they seem to still function fine.
 
#827
nashpoo said:
Speaking of returns! I was so excited yo score a pair of MCM slip ons on sale at Nordstrom. But when the package arrived I opened it and saw this...
View attachment 3368777
I was PISSED. I took it back to my local Nordstrom and they called the store it shipped out from. Apparently someone returned two right shoes but in TWO different sizes. First of all, shouldn't they check if it's a matching pair before accepting the return? Also, shouldn't the next associate check the pair before shipping it out? [emoji35] sadly there were no other pairs in the system. So someone is out there with two left shoes in a 36 and 37..LOL
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Something similar happened to one of my Nordstrom shoe purchases. They were definitely used and each shoe was a different size. Waste of time for the consumer who has to spend the time to go return the mistake made by Nordstrom and explain what happened. Plus, not be able to find the correct shoe and size after all that.

Some SAs are better at checking the shoes than others. I guess some just assume everything is correct or are in a rush.
 
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#828
shiba_inu said:
I have heard that Nordstrom used to take literally any type of return back, but I wonder just how far some people would go to commit fraud. I am guessing some of the items that end up at Nordstrom Rack could have been returns made originally at Nordstrom, then they're transferred to Nordstrom Rack stores. While shopping at Nordstrom Rack, I have seen clothing which clearly was not purchased at Nordstrom, because they have labels belonging to other department stores. Even another department store's own private label. The used clothing and shoes returned by unscrupulous people is disgusting behavior. They have no shame and probably laugh it off. They want to look good on the outside, by scamming stores to get things they can't afford or don't want to pay for, but in reality are some of the ugliest humans on this planet.

I would rather that returns not be allowed or become stricter, in order for retail businesses to be able to survive in this type of environment of some people trying to profit at everyone else's expense. I do not want anymore department stores to close, because the amount of fraud and theft being committed is making things worse. It used to be that stores only had to deal with shoplifting, now it has really gotten out of hand. It affects anyone who has something to do with the store.

Some other countries rarely have department store sales, disapprove of or restrict returns, and they seem to still function fine.
Click to expand...


I've also seen clothing that was not for sale at Nordstrom. Just the other day, I saw a "for Bergdorf Goodman" label at the Rack.
 
#829
shiba_inu said:
I have heard that Nordstrom used to take literally any type of return back, but I wonder just how far some people would go to commit fraud. I am guessing some of the items that end up at Nordstrom Rack could have been returns made originally at Nordstrom, then they're transferred to Nordstrom Rack stores. While shopping at Nordstrom Rack, I have seen clothing which clearly was not purchased at Nordstrom, because they have labels belonging to other department stores. Even another department store's own private label. The used clothing and shoes returned by unscrupulous people is disgusting behavior. They have no shame and probably laugh it off. They want to look good on the outside, by scamming stores to get things they can't afford or don't want to pay for, but in reality are some of the ugliest humans on this planet.

I would rather that returns not be allowed or become stricter, in order for retail businesses to be able to survive in this type of environment of some people trying to profit at everyone else's expense. I do not want anymore department stores to close, because the amount of fraud and theft being committed is making things worse. It used to be that stores only had to deal with shoplifting, now it has really gotten out of hand. It affects anyone who has something to do with the store.

Some other countries rarely have department store sales, disapprove of or restrict returns, and they seem to still function fine.
Click to expand...


It goes even farther than that! We learned about the "Nordstrom model" in one of my business classes back in University. My professor gave an example that one time years ago a customer came into Nordstrom and asked to return a car tire. The associate accepted the return very pleasantly. Of course the point is that Nordstrom doesn't sell tires, but it is all about how highly they pride themselves on customer service. This story is so outrageous that it sounds somewhat apocryphal, but my professor swore to it. In any case, I don't think they are as open-minded with their return policy as they used to be with their current financial troubles.
 
#830
nicole0612 said:
It goes even farther than that! We learned about the "Nordstrom model" in one of my business classes back in University. My professor gave an example that one time years ago a customer came into Nordstrom and asked to return a car tire. The associate accepted the return very pleasantly. Of course the point is that Nordstrom doesn't sell tires, but it is all about how highly they pride themselves on customer service. This story is so outrageous that it sounds somewhat apocryphal, but my professor swore to it. In any case, I don't think they are as open-minded with their return policy as they used to be with their current financial troubles.
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That is crazy. It reminds me of Costco. People will return used looking mattresses and giant television sets, among the other usual things. They have a very lax return policy, for now. They also accept returns on food, but apparently those items go in the garbage or cannot go back on the shelves. I have seen some food items on the sales floor with what looks like a return sticker, though.
 
#831
Nordstrom just like other outlet retailers also purchase from other stores or rather companies that buy lots of stuff from other companies to be sold in their outlets. So just because it has labels still on them does not mean it was returned at the full line store -- if anything someone returning it would remove the Bergdorf or Lord and Taylor tag BEFORE returning it to Nordstrom as they used to take returns with no tag, no receipt.

So at the Rack not all items are transfers - 80% is what they call special purchase or made for outlet, 10% is transfers and the rest is whatever is bought from lots so misc items from all different stores.
 
#832
nashpoo said:
Speaking of returns! I was so excited yo score a pair of MCM slip ons on sale at Nordstrom. But when the package arrived I opened it and saw this...
View attachment 3368777
I was PISSED. I took it back to my local Nordstrom and they called the store it shipped out from. Apparently someone returned two right shoes but in TWO different sizes. First of all, shouldn't they check if it's a matching pair before accepting the return? Also, shouldn't the next associate check the pair before shipping it out? [emoji35] sadly there were no other pairs in the system. So someone is out there with two left shoes in a 36 and 37..LOL
Click to expand...

At least you got the right shoes! About 6 months ago, I ordered a pair of Nike gym shoes that were on sale. When I received them, the wrong shoes were in the box (the box was properly labeled including a picture of the shoe!), All anyone had to do was open the box before shopping and they would have seen they were the wrong shoes. By the time I received them, they had sold out of the ones I wanted, so I was SOL. One of many mistakes by Nordies over the last yeaf
 
#833
iluvmybags said:
At least you got the right shoes! About 6 months ago, I ordered a pair of Nike gym shoes that were on sale. When I received them, the wrong shoes were in the box (the box was properly labeled including a picture of the shoe!), All anyone had to do was open the box before shopping and they would have seen they were the wrong shoes. By the time I received them, they had sold out of the ones I wanted, so I was SOL. One of many mistakes by Nordies over the last yeaf
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This is so funny. I totally forgot this happened to me too this pat year, but it was even more of a strange mix up. I ordered a sweater I had been wanting, and when I received them I had the correct item on the invoice slip, but they sent me a pair of boots! It wasn't even the same brand [emoji5] I was almost worried that they wouldn't take it back since the invoice listed the sweater not the boots, but when I called them they were very nice and immediately shipped me the sweater and emailed me a return label for the boots. It was an odd mix up though!
 
#834
nicole0612 said:
This is so funny. I totally forgot this happened to me too this pat year, but it was even more of a strange mix up. I ordered a sweater I had been wanting, and when I received them I had the correct item on the invoice slip, but they sent me a pair of boots! It wasn't even the same brand [emoji5] I was almost worried that they wouldn't take it back since the invoice listed the sweater not the boots, but when I called them they were very nice and immediately shipped me the sweater and emailed me a return label for the boots. It was an odd mix up though!
Click to expand...

This also happened to me before. Twice, actually. It was so irritating!! First time I ordered an iPad case but I received a Men's jeans instead, and the 2nd time I ordered a Mens shirt and I received 2 boxes: one containing a Men's jeans (again!!) and the other box had my correct order. I guess whoever was putting together my 2nd order realized they made an error and quickly sent out my correct order. Both times I had to return the incorrect orders in-store and the SA's there were shocked and very apologetic. It was such a hassle.
 
#835
anthrosphere said:
This also happened to me before. Twice, actually. It was so irritating!! First time I ordered an iPad case but I received a Men's jeans instead, and the 2nd time I ordered a Mens shirt and I received 2 boxes: one containing a Men's jeans (again!!) and the other box had my correct order. I guess whoever was putting together my 2nd order realized they made an error and quickly sent out my correct order. Both times I had to return the incorrect orders in-store and the SA's there were shocked and very apologetic. It was such a hassle.
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That is funny! Looks like they are convinced you really want men's jeans [emoji6]
 
#836
I used to work for Nordstrom too. I wish they would change their return policy or become way more strict, because it's getting ridiculous. There's wayyyy too many people who take advantage of it. People think they can wear things and return them when they don't like them anymore and most of the time they get away with it. The issue is people will return a scratched bracelet and say "it was like that when I bought it!" And they complain and then you have to give in. And then you can't damage out everything, they are strict about that. So you end up putting less than perfect items on the floor. It upset me. $600 watches with scratches or worn in bands. $300 jackets with signs of wear. I would never spend that much on an item unless I was getting a brand new one.. Also if you told people they cant return something because it was used they would make up excuses that was broken or something. And if you deny them the return completely then they would just go to another department or another store in eventually it will get returned. I had people trying to return items that were used and they still had their faded old receipts from like 2009. This is also why they changed their return policy and terms of tenders used because people were taking advantage of that too.
 
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