Hi there! I am new to the Purse Forum and I just had a recent experience at
Nordstrom and I was wondering if anyone else has experienced it:
I am a level 4
Nordstrom retail cardholder and prefer to pay off my Nordstrom card immediately after I make an online or in-store purchase. This has always been fine because if I do decide to return any items, I can put the money back on my debit card and then it evens itself out. Today I was at my local Nordstrom and wanted to return 2 unused items totaling approximately $100 onto my debit card, and they would not let me. I explained to them that I had already paid off my Nordstrom card and would prefer not to have extra money on it, but the SA told me that they implemented a new policy and now no longer give customers the option of returning onto different methods of payment. I would understand if they implemented a new no cash back policy, and I even sort of understand this new policy. I just wish I was notified of it before I payed off my Nordstrom credit card. If they change their return policy, shouldn't Nordstrom send out an email or something to their cardholders? I understand switching methods of payment is a little sketchy, but I always carry around my Nordstrom card so they can see my returns are really my items and that I did not steal them. I asked the SA about receiving items as gifts, but he said even then it has to go back onto the original card. This makes it much less practical for me to give gifts from Nordstrom. Has anyone else heard of this new policy? Apparently it started April 25th.