Nordstrom Return Policy Thread!!

[love111406]

Huh? It's not okay to take advantage of a return policy that they clearly offer? I'm confused. Are you lying to anyone or misrepresenting anything in any way?

I don't even shop at Nordstrom. Actually, I can't remember the last time I returned something. But you telling me about how i'm being "silly" what my "internal moral compass" should be is pretentious and laughable.

Why are you even commenting on this post if you dont shop at nordstrom?!?!?? They basically have no return policy for their loyal and true customers.. they dont have the return policy for idiotic people who wanna return things after 5 years just because the item they bought didnt work out for them years later. Or people who wanna commit fradulent returns by returning items that were never purchased at nordstrom. You are laughable.

 

[emcosmo1639]

I don't know if you ladies realize this, but everything returned, no matter how old, solid, or damaged it is is sent to their Last Chance in Arizona and sold there. They still make money in the items returned. And because of their amazing return policy they get more customers. It's essentially win-win for them.

That's actually false. If items are in NWT condition and are in season they go right back on the sales floor. Just go to your Nords store...if you see an item with the sales sticker that all items get when they are sold then you know it was a return. The items that go straight to Last Chance are items that are damaged or used, most other things filter through Nords Rack first.

how does a store make money, when the discount at Last Chance is at least 60% off? That's probably breaking even, if that, not making money.

They DON'T make money. However, they don't lose much money either. Nordstrom loses about 3% (on average) of all returns. They are able to keep it down around 3% because of people exchanging the returns and their ability to sell the returned items at Nords Rack or Last Chance. They've made a business decision that customer loyalty is worth 3%.

Employees lose out. They are on commission.

No, they don't. They choose those jobs. They get an hourly rate plus commission. I'm not going to sit here and say they are paid amazingly well, but lets be honest, if returns stopped, Nords would not put that money towards employees pay, it would go straight to the shareholders.

It's in Nordstrom's interest to keep a more lenient return policy compared to other similar retailers because it's what keeps customers loyal. Saks, NM, etc have more variety of styles and faster shipping, but I prefer Nordstrom because of how they treat their customers. But, the blatant abuse of the return policy should end, such as returning things without *any* proof of purchase. It's enough that they have no time limits on returns and will work with you if an item falls apart, but there's no reason they should have to accept returns unless they can at least be sure it came from their store.

This is exactly why Nords has kept the policy. They have calculated everything out and have decided that it is worthwhile in the end to keep customers loyal. Each store gets to decide what returns to accept at their discretion. As an Arizonan and someone who has been to Last Chance I can tell some crazy stories of things that are returned (Abercrombie, Gap, cigarette burns, paint stains, major damage, fake Coach bags...you name it), but if a store chooses to accept the return, it is their choice. I do think Nords should tighten their policy to only Nords brands and only authentic items, but with the turnover in retail it will be hard to enforce.

 

[thundercloud]

That's actually false. If items are in NWT condition and are in season they go right back on the sales floor. Just go to your Nords store...if you see an item with the sales sticker that all items get when they are sold then you know it was a return. The items that go straight to Last Chance are items that are damaged or used, most other things filter through Nords Rack first.

agree. i've seen brand new MJ collection bags from 3 YEARS ago that were at NR recently (2 diff NR). and they were also listed for more than what you prob could have purchased them for 3 years ago during a nordie's sale.

 

[z11_2000]

My relative needed a pair of shoes for a wedding. The shoes had a little scratch in the front. She didn't want to buy it at first, but the Nordstrom SA told her to wear it once and return it??!!! I was like WHAT???

 

[eikcaj403]

This is what you said in your post: "I have uggs that I wore a couple of times when I first got it and stopped wearing because it just didn't work with my pants."

What is it about wearing "a couple of times" that = "really didn't wear them?"

You may hate them but authentic Uggs do well on ebay or Bonanza, especially if they're in good condition. That's one place where you can unload used items honestly (as long as you disclose it.)

Show the insides and soles to demonstrate who clean and unscuffed they are and that you're telling the truth when you say that they're in great condition.

I meant that I really didn't wear them at all later. I wore them a couple times in the beginning and completely stopped after the first couple times in the first month that I got them. Never give them another chance here or there.

 

[MACsarah]

In the US we are spoiled by retail return policies. With some retailers in Europe and other parts of the world, return policies are non-existent.

Definitely. I remember stores were you could not return something if the weekend has past. That means if you buy it on Friday, its a final sale. They take no chances of people buying, wearing and returning.

 

[love111406]

That's actually false. If items are in NWT condition and are in season they go right back on the sales floor. Just go to your Nords store...if you see an item with the sales sticker that all items get when they are sold then you know it was a return. The items that go straight to Last Chance are items that are damaged or used, most other things filter through Nords Rack first.

They DON'T make money. However, they don't lose much money either. Nordstrom loses about 3% (on average) of all returns. They are able to keep it down around 3% because of people exchanging the returns and their ability to sell the returned items at Nords Rack or Last Chance. They've made a business decision that customer loyalty is worth 3%.

No, they don't. They choose those jobs. They get an hourly rate plus commission. I'm not going to sit here and say they are paid amazingly well, but lets be honest, if returns stopped, Nords would not put that money towards employees pay, it would go straight to the shareholders.

This is exactly why Nords has kept the policy. They have calculated everything out and have decided that it is worthwhile in the end to keep customers loyal. Each store gets to decide what returns to accept at their discretion. As an Arizonan and someone who has been to Last Chance I can tell some crazy stories of things that are returned (Abercrombie, Gap, cigarette burns, paint stains, major damage, fake Coach bags...you name it), but if a store chooses to accept the return, it is their choice. I do think Nords should tighten their policy to only Nords brands and only authentic items, but with the turnover in retail it will be hard to enforce.

That is not true either. Items with the sale sticker on it doesnt mean it was sold employees put those stickers on by accident.

 

[love111406]

That's actually false. If items are in NWT condition and are in season they go right back on the sales floor. Just go to your Nords store...if you see an item with the sales sticker that all items get when they are sold then you know it was a return. The items that go straight to Last Chance are items that are damaged or used, most other things filter through Nords Rack first.

They DON'T make money. However, they don't lose much money either. Nordstrom loses about 3% (on average) of all returns. They are able to keep it down around 3% because of people exchanging the returns and their ability to sell the returned items at Nords Rack or Last Chance. They've made a business decision that customer loyalty is worth 3%.

No, they don't. They choose those jobs. They get an hourly rate plus commission. I'm not going to sit here and say they are paid amazingly well, but lets be honest, if returns stopped, Nords would not put that money towards employees pay, it would go straight to the shareholders.

This is exactly why Nords has kept the policy. They have calculated everything out and have decided that it is worthwhile in the end to keep customers loyal. Each store gets to decide what returns to accept at their discretion. As an Arizonan and someone who has been to Last Chance I can tell some crazy stories of things that are returned (Abercrombie, Gap, cigarette burns, paint stains, major damage, fake Coach bags...you name it), but if a store chooses to accept the return, it is their choice. I do think Nords should tighten their policy to only Nords brands and only authentic items, but with the turnover in retail it will be hard to enforce.

No they do not get an hourly.some departments such as hoisery and makeup but all the rest is atraight commission learn your facts.

 

[Reneeh]

No worries on returns! They have the best return policy of ANY store! I have never had a problem!

 

[elynnin]

This is what you said in your earlier post: I think if they would take them back and you are honest about how much you've worn them and for how long, there is no "right" thing to do.

You said that in response to another person who was explaining why it is not right for people to return merchandise that has been worn and is 5 years old.

To repeat, you stated: “ there is no right thing to do”.

I, and anyone with principles would disagree with your thinking. Clearly, it is wrong to try to return something 5 years later and has been worn. And, that was part of the discussion we were having…wrong vs. right.

If you’re confused, go back and read the exchanges beginning with post #307, as it sounds like you may have joined in and commented without reading all of the earlier posts.

No I'm not.

 

[LoveM&S]

I didn't know Nordie has no time limit return policy. I came from a country which almost no return policy exists. Only if an item is defective, you can return or exchange it. It's getting relaxed more these days, but not like US at all. I'm wondering if many American companies had Nordie kind of return policy in the past?? My husband has a quite unique return policy concept. He thinks you can return anything at anytime. I know his favorite companies like Hammacher Schlemmer, has the same return policy as Nordie. I'm guessing one time many American companies offered Nordie kind of return policy. And my husband mind has been fixed with it. Am I right??

I don't return an item which is bought over a few weeks ago. But my husband thinks it shouldn't be no problem at all. He asked me to return things which were bought over a year ago many times. Those were not bought from companies like Nordie. So I had to give him a lecture about the general return policy. But he doesn't get it. I really don't understand why he thinks that way. But I understand there are some other people like my husband.

 

[elynnin]

xxxxx

huh...

just to be clear, having no return policy != you can return anything. It means you can't return anything (at least, that's what it means to me what it means in this thread).

i think you should calm down and reread what i wrote, your post makes very little sense

 

[jessicalistic]

No they do not get an hourly.some departments such as hoisery and makeup but all the rest is atraight commission learn your facts.

I worked there on hourly, no commission. They have different options. As for commission sales, if my colleagues didn't make an average of 8.50 in commissions per hour at the end of a pay period, they were still paid that as an hourly wage, so as to ensure they weren't working for nothing. They had three chances to make their hourly through the commissions before they were reviewed.

 

[jessicalistic]

That is not true either. Items with the sale sticker on it doesnt mean it was sold employees put those stickers on by accident.

I don't remember seeing a lot of accidental stickering. I mean, I'm sure it happens, but the majority were simply returned items. Keep in mind that a lot of people buy up, try at home, then bring back. It's quick but leaves a lot of stickers floating around.

 

[Nordie Girl]

That's actually false. If items are in NWT condition and are in season they go right back on the sales floor. Just go to your Nords store...if you see an item with the sales sticker that all items get when they are sold then you know it was a return. The items that go straight to Last Chance are items that are damaged or used, most other things filter through Nords Rack first.



They DON'T make money. However, they don't lose much money either. Nordstrom loses about 3% (on average) of all returns. They are able to keep it down around 3% because of people exchanging the returns and their ability to sell the returned items at Nords Rack or Last Chance. They've made a business decision that customer loyalty is worth 3%.



No, they don't. They choose those jobs. They get an hourly rate plus commission. I'm not going to sit here and say they are paid amazingly well, but lets be honest, if returns stopped, Nords would not put that money towards employees pay, it would go straight to the shareholders.



This is exactly why Nords has kept the policy. They have calculated everything out and have decided that it is worthwhile in the end to keep customers loyal. Each store gets to decide what returns to accept at their discretion. As an Arizonan and someone who has been to Last Chance I can tell some crazy stories of things that are returned (Abercrombie, Gap, cigarette burns, paint stains, major damage, fake Coach bags...you name it), but if a store chooses to accept the return, it is their choice. I do think Nords should tighten their policy to only Nords brands and only authentic items, but with the turnover in retail it will be hard to enforce.

Working in handbags at Nordstrom I can confirm that we CATEGORICALLY do NOT get hourly pay AND commission. We are COMMISSION based only and suffer greatly from the abused return of purses. We call our department "rent a purse". It's so bad that some clothing manufacturers are putting wide labels in the front of their dresses that say they cannot be returned once the tag has been removed. Sometimes we get 100% returned and have zero commission. Then we have a draw where we are paid minimum wage instead so we at least get something. It will change as the numbers are starting to worry management and the sales people are leaving because they can't make money on rentals. I'm appalled at the people who damage the bags and return them.... we all disrespect most customers because they abuse liberal returns. Also, officially, Nordstrom has NO return policy.. It's on a case by case basis...