Nordstrom Return Policy Thread!!
- Thread starter ilove$
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I don't know if you ladies realize this, but everything returned, no matter how old, solid, or damaged it is is sent to their Last Chance in Arizona and sold there. They still make money in the items returned. And because of their amazing return policy they get more customers. It's essentially win-win for them.
how does a store make money, when the discount at Last Chance is at least 60% off? That's probably breaking even, if that, not making money.
In retail they mark things up to extraordinary prices. They, of course, don't get all of the money back they paid for it. But say someone returns a pair of prada shoes, the customer is happy because of their return policy. Then, they resale them for $100 at their last chance stoe. They havea whole other customer who is extremely happy. They don't lose much money, and have two customers who are willing to shop with them.
With their return policy, they do take a loss, but it's much less than all of us think.
And what about your own internal, moral compass of what is right and wrong?
It is not okay to take advantage of Nordstroms relaxed return policy because they offer it.
I love how there are people who figure out ways to rationalize the immorality of doing something wrong. (Just because Nordies might "allow" it (or a better word is "tolerate") doesn't mean that it's right to take advantage.)
And just because they (nordies) mark down the items to unload them doesn't mean they're making money. A store might have paid $100 for an item, charged $500 as the full price and eventually, marked them down to even $100 or less. They do lose money on them but getting whatever they can is better than if they don't sell at all.
In other words, getting 10% of something is better than getting 100% of nothing.
Nordstrom is starting to crack the whip on returns. I was at customer service recently and the girl in front of me was trying to return a designer handbag, a brand Nordstrom doesn't carry. She didn't have a box, receipt, credit card statement, the sticker or anything to prove her claim.
The CS rep had to call the manager, the manager took her to the side. Not sure what was said, but she huffed and puffed and walked away, with her shoes.
I welcome Nordstrom tightening their return policy, it's long overdue! There is way too much abuse of their current policy, as some of us have seen IRL and by comments made on this forum!
It's in Nordstrom's interest to keep a more lenient return policy compared to other similar retailers because it's what keeps customers loyal. Saks, NM, etc have more variety of styles and faster shipping, but I prefer Nordstrom because of how they treat their customers. But, the blatant abuse of the return policy should end, such as returning things without *any* proof of purchase. It's enough that they have no time limits on returns and will work with you if an item falls apart, but there's no reason they should have to accept returns unless they can at least be sure it came from their store.
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Huh? It's not okay to take advantage of a return policy that they clearly offer? I'm confused. Are you lying to anyone or misrepresenting anything in any way?
I don't even shop at Nordstrom. Actually, I can't remember the last time I returned something. But you telling me about how i'm being "silly" what my "internal moral compass" should be is pretentious and laughable.
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Wait, what was she trying to return? Handbags or shoes?
If you wore something twice and just didn't like it, and that's exactly what you tell the SA, it is not the same as trying to return something to a store that you didn't buy it from [obviously]. Also it's something that you see on TPF often and nobody bats an eye.
This is what you said in your earlier post: I think if they would take them back and you are honest about how much you've worn them and for how long, there is no "right" thing to do.
You said that in response to another person who was explaining why it is not right for people to return merchandise that has been worn and is 5 years old.
To repeat, you stated: there is no right thing to do.
I, and anyone with principles would disagree with your thinking. Clearly, it is wrong to try to return something 5 years later and has been worn. And, that was part of the discussion we were having wrong vs. right.
If youre confused, go back and read the exchanges beginning with post #307, as it sounds like you may have joined in and commented without reading all of the earlier posts.