Nordstrom Return Policy Thread!!

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I was in the shoe dept buying some shoes this year and I heard a manager talking on the phone to a customer about Uggs she was explaining to a customer that Uggs are a fashion shoe, don't last much more a year usually but if they wear out before a year is up she will gladly return, exchange or replace the Uggs before the year is up as they usually wear out after a year or so... that being said my Uggs are leather I don't have the suede ones but they stretched out anyway and my feet flop around and they hurt..but I use them in bad weather to keep my feet warm from time to time.. but had I known this I would of exchanged them for another boot.. so I would try it.

They can look up your purchase via info, your CC info or phone # etc.
 
aww you ladies give me so much hope! :D I don't know why exchanging things always gives me such anxiety lol I'll take your words and hope for the best sometime next week! If they take it, then thats greaT! If not, then you ladies are in Trouble! >:O Lol Im Just kiddinggg :P I really really appreciate all of your feedback and I'll let you all know how it goes!
 
aww you ladies give me so much hope! :D I don't know why exchanging things always gives me such anxiety lol I'll take your words and hope for the best sometime next week! If they take it, then thats greaT! If not, then you ladies are in Trouble! >:O Lol Im Just kiddinggg :P I really really appreciate all of your feedback and I'll let you all know how it goes!

Good luck ! It's crazy but they return worn shoes easier than a handbag.. they inspected my handbag and refused to return it at first because it looked worn or used .. um no. Sorry. I stood firm since it arrived scratched but shoes? phsst... they ask if worn or not and toss it on the side and give me my money back .. they don't even really care WHY I am returning it.
 
Okayy! So Today I packed up my boots in their original box and went on down to Nordstroms. I told them my situation and the lady told me the extra sticker on my box is actually an electronic receipt (which i think it totally cool! Lol) and they did the exchange with no questions asked! It was sooo much easier than i expected! I'm just really glad i keep my boots in their original boxes otherwise it might have been a bit more difficult but they still probably would've done it. Anywho, I love Nordstroms!! Lol I think I will do more of my shopping there!
 
Okayy! So Today I packed up my boots in their original box and went on down to Nordstroms. I told them my situation and the lady told me the extra sticker on my box is actually an electronic receipt (which i think it totally cool! Lol) and they did the exchange with no questions asked! It was sooo much easier than i expected! I'm just really glad i keep my boots in their original boxes otherwise it might have been a bit more difficult but they still probably would've done it. Anywho, I love Nordstroms!! Lol I think I will do more of my shopping there!

That's terrific news! I love Nordstrom:smile1:
 
I've totally been guilty of that before. I had my burberry rainboots for a year and they started leaking and nordstrom didn't even ask a question (I was getting ready to perform a leak test for them LOL) and gave me a new pair :)
 
I have a friend who is a mgr at a Nords---you wouldn't believe some of the returns stories she has! I am literally SHOCKED at the things people try to take back to her store! OP, these shoes are nothing compared to what your store is used to seeing, I promise that!
 
Nordstrom takes EVERYTHING back. There was an article about a lady trying to return a homemade dress and she swore that she bought it there. They gave her the money for the dress...people like that spoil it for everyone who is honest!

This is not true Nordstrom takes everything back. I've heard many times people would be send away because they did not have a proof of purchase. without stickers or receipts it is pretty difficult task to do.
 
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