Nordstrom Return Policy Thread!!

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#256
.pursefiend. said:
it shouldn't be an issue of "finding somewhere else to work" the company should be accomodating to both customer and employee. I mean it is US selling the stuff not any of the brothers running Nordstrom. Unless you have personally experienced this one can't fully understand.

like i said before their return policy is abused. i'm not sure why someone would keep something for so long and then want to return it. They would complain if they purchased something that someone did the exact same thing with and its not "brand new". Folks dont want your stuff that sat in the closet for months. Common courtesy, atleast return in a reasonable amount of time. i dont even work there anymore but i know how it feels. ok i'm done.

ETA: and regarding the SA and commission statement. Their system is designed to require a employee number. regardless if they helped you or not. a number HAS to be entered to complete the transaction. so if months down the line you return and that person still works there. they paycheck will be hit.
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Off topic, and I don't disagree with you, but doesn't that mean the cashiers get a huge amount of commission simply for ringing you up? I VERY RARELY use an SA to find anything for me, and usually just bring my own item up to the cashier.... is that who is getting my commission? Even though he/she did not do anything to help me besides ring me out?
 
#257
ashleyjena said:
Off topic, and I don't disagree with you, but doesn't that mean the cashiers get a huge amount of commission simply for ringing you up? I VERY RARELY use an SA to find anything for me, and usually just bring my own item up to the cashier.... is that who is getting my commission? Even though he/she did not do anything to help me besides ring me out?
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if she's keying in her number then yes she's getting the sale. if we were working the register. and the customer says no one helped them. we were allowed to use our numbers unless they said different
 
#258
.pursefiend. said:
if she's keying in her number then yes she's getting the sale. if we were working the register. and the customer says no one helped them. we were allowed to use our numbers unless they said different
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Hm, that's good to know. Now I know that when I go there, I should at least cite the lady who let me into the fitting room or something so that someone who helped me can get something back for it.
 
#260
yes as long as you have the receipt. Otherwise sometimes I lose the receipt but have the tag on which shows when, and how much you paid for it. You can also give them the card you bought it on and they can look it up.
 
#263
i ordered a ton of stuff by phone from nordstrom and about half of the stuff i received(heels) were damaged. on the boxes of the shoes it had a sticker that said, store display, so thats why they had the damages but obviously when i ordered them i was not aware that they were store displays otherwise i would not have ordered them. so i called them and they said that if the item is not available from their main HQ then the items will be shipped from the stores that have that item. they said i can send them all back and use the prepaid return label that came with the shoes. i dropped the box at my post office on 6/27 and i still have not gotten an email from nordstrom telling me that they received my item. i checked the paper that was attached to the return label thinking that the tracking number would be on there but there isnt!! there are three different numbers there, wave, packet, and carton. i have no idea what these numbers mean but i am freaking out now because i do not want to be out of over $600!!! has this happened to anyone else? how long does it take for nordstrom to email you that they have received the returns back?
 
#264
op - im sure you'll hear from them soon. i returned 2 packages with Nordstrom prepaid labels. one, i got an email & a refund within 1 week. the other one took almost a month. not sure why. i was really nervous since the 2nd package was a pair of Valentino pumps for over $500.

the weird part is that they even refunded me shipping fee & didn't charge me for return shipping fee ($6)
 
#265
i got an email yesterday saying they received the items, whew!

i didnt get charged for the return shipping either but thats because one of the items was defective so they will never charge return shipping if there was something wrong with the item.
 
#270
Got a question about Nordies beauty return policy - I ordered some perfume about 7 or 8 months ago, used it about twice, and would like to return it. Unfortunately, the nearest Nordies is 2 hours away and I just haven't gotten around to driving down there, but will be in a few weeks.

Can I still return it? I still have the receipt, but I'm a little bit embarrassed to even try.
 
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