For me, I like Nordstrom's return policy and they will back me up if the product turns out to be defective. Also, I can also rack up my points for Nordstrom notes. Lately they've refused to price match a lot of my requests and it's too much of a hassle so I will purchase from the competitor instead.
Exactly, I love racking up my points. I find they price match more if you have a relationship with an SA