**NORDSTROM Price Match Discussion Thread**

[calibabe742]

I've had one livechat SA place the order for me over the livechat IM and another one that called me directly to complete my order. Some of the SAs are pissy about doing price matching so if one is willing to do it for you I suggest getting it done right then (instead of livechatting again with another SA)

 

[sneezz]

^I agree. If the first SA was going to do it for you, just place the order with that person cuz you may not be so lucky with another SA.

 

[poppyluver]

From what I understood, the SA #1 on LiveChat just wanted me to call the general Nordstrom number to place my order but being that it was just 5am I didn't want to risk waking up my boyfriend. So SA#1 agreed the the price match was valid but she was simply passing me off instead of actually giving me a price match, which I found was very odd.

Only option 2 was viable: place order online and then come back on LiveChat to have SA #2 perform a price adjustment. These were the only options I was given.

 

[DC-Cutie]

From what I understood, the SA #1 on LiveChat just wanted me to call the general Nordstrom number to place my order but being that it was just 5am I didn't want to risk waking up my boyfriend. So SA#1 agreed the the price match was valid but she was simply passing me off instead of actually giving me a price match, which I found was very odd.

Only option 2 was viable: place order online and then come back on LiveChat to have SA #2 perform a price adjustment. These were the only options I was given.

why not just go to another room if you didn't want to wake him?

 

[poppyluver]

why not just go to another room if you didn't want to wake him?

My bf is a very light sleeper & we also had holiday house guests over. My relatives are older and wouldn't understand why I was on the phone so early in the morning if it wasn't an emergency.

 

[angelnyc89]

I had nordstrom PM a Valentino bag for me yesterday and the lady was kinda pissy about it. I guess they just don't like doing it for some reason even though it's their policy to?

I'm wondering if they lose commission?

 

[sneezz]

From what I understood, the SA #1 on LiveChat just wanted me to call the general Nordstrom number to place my order but being that it was just 5am I didn't want to risk waking up my boyfriend. So SA#1 agreed the the price match was valid but she was simply passing me off instead of actually giving me a price match, which I found was very odd.

Only option 2 was viable: place order online and then come back on LiveChat to have SA #2 perform a price adjustment. These were the only options I was given.

I interpreted what you typed in your original post as such. Why wouldn't she just PM it for you at the time? Maybe they do lose commison..

 

[poppyluver]

I interpreted what you typed in your original post as such. Why wouldn't she just PM it for you at the time? Maybe they do lose commison..

This probably is the reason. I wish we could have a Nordstrom employee chime in and let us know why some SAs are so reluctant to honor price matches.

 

[alliemia]

You can complete the online order in a different screen, then go back to the live chat window and give order number which they can do the adjustment right then. Or ask the SA to call you to complete the order. Honestly, you take a risk going back later. If someone offers you a PM, don't hesitate. Go in the bathroom to take the call.

 

[DC-Cutie]

You can complete the online order in a different screen, then go back to the live chat window and give order number which they can do the adjustment right then. Or ask the SA to call you to complete the order. Honestly, you take a risk going back later. If someone offers you a PM, don't hesitate. Go in the bathroom to take the call.

that's what I'm saying, especially since PMing at Nordies can be hit or miss...

 

[poppyluver]

You can complete the online order in a different screen, then go back to the live chat window and give order number which they can do the adjustment right then. Or ask the SA to call you to complete the order. Honestly, you take a risk going back later. If someone offers you a PM, don't hesitate. Go in the bathroom to take the call.

1st SA didn't offer to price match the product for me. She said I could either call the general Nordstrom number or place the order online and get back on LiveChat with another SA.

"You can complete the online order in a different screen, then go back to the live chat window and give order number which they can do the adjustment right then."

This is what I thought the process was going to be like but she said flat out to contact another SA and provide them with the Dillards link.

 

[BellestChele]

^ That's just silly. Sounds like the SA was just giving you a hard time or just didn't want to complete the order. There's no reason that the first SA just couldn't complete the order in live chat. I've done this many times. I'm not sure why she said this but it's not normal.

 

[DC-Cutie]

out of curiosity, did you ask the 1st SA why she just couldn't place the order?

 

[poppyluver]

out of curiosity, did you ask the 1st SA why she just couldn't place the order?

I didn't question the 1st SA because it was my first price match and I wasn't aware what normal procedure was. Now that I do know what they are capable of doing I am definitely going to only have one SA process my order.

 

[poppyluver]

^ That's just silly. Sounds like the SA was just giving you a hard time or just didn't want to complete the order. There's no reason that the first SA just couldn't complete the order in live chat. I've done this many times. I'm not sure why she said this but it's not normal.

It definitely was a silly situation. It's great to finally know a price match should take place.