I mix of paranoia and no patience! I received a shipping notice over a year ago just to have them call me 2 weeks later saying they couldn't find the item and were refunding me.
Next PCE? Anyone knows when?
- Thread starter hunnylovescoach
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Sorry everyone's items are taking so long to arrive. I was surprised mine arrived so fast but it turns out the shipping store sent my Bedford through Nex Day Air instead of ground shipping. My SA placed my order for my Bedford on 12/22 after 6:00 PM CST. I receive shipping notification on 12/23. It arrived yesterday.
I’m going to my store to pick up a Bedford. Do you want me to ask my SA if they have one in the back? This is a truly beautiful bag
No I meant if you find a store that has it, call them, give them your order number and from there they can fulfill it.
I don't get why the backorder if it's in stock unless all are in Canada?
I only return to JAX and they're flexible considering the transit/processing time.
Going to my fp store tomorrow. Have not been in over a year. Lol. With 3 returns. Then to outlet to return 2.
Oh that would be great! Could you also ask if they can use it to fulfill my backorder?
Oh I get that, I'm just saying I don't get why they aren't having a store fulfill my order to begin with like usual when JAX has 0.
Unless inventory discrepancy? I know Dinky 24 showed 21 in stores but not a single store in US had any. Over 100 is a big discrepancy though...
That’s what happened with my order. She shipped it overnight so when it finally was picked up yesterday I got it today [emoji16] It was nice she was able to use overnight option!
It was nice of the San Diego store to upgrade the shipping because my SA did standard ground shipping (I wasn't in a hurry to receive it).
That's a lot of money C4Coach saved so don't blame anyone for returning. We shouldn't feel guilty or made to by whatever store we go to return. I know my two locals stores don't like seeing me but it is Coach corporate not them personally. But they ding the store for the return but that isn't the customer's issue. The last time I was in a store, they basically ignored me and I was their only customer. They were talking amongst themselves. I thought it was extremely rude and no wonder why I don't shop with them!
I ordered items on 12/22 and they are just being shipped today. I think the Sat and then holiday for UPS pickups delayed items.
The last of my items purchased online arrived today, all separately, all coming from stores. The smallest item, a floral wristlet, was immaculately packed and package and that when I will be keeping for a future gift. The Bedford hobo in gray was literally thrown in its dust bag in a box with no stuffing or anything. It was in decent condition, although not perfect given the way they cared for it. The third item was a scarf that I was able to pick up at my local store yesterday for a cheaper price. The hobo and scarf will be going back tomorrow via UPS. Anything else I will be picking up will be at a local store...that is till they show up on the next FOS, lol...
I would be careful and not linger over your decision to keep a bag with this situation. I believe if you order thru a store say on 12/22, the 30 days starts then and not when you receive it even though it had to come from JAX or somewhere else. If you are on the fence on an item, call CS and confirm what you need to do to return and by when. They may make an exception but they may not. And I'd ask for an ambassador. I've gotten different or unclear answers and when speaking with the ambassador, got better direction with more detail.