Next PCE? Anyone knows when?

[faintlymacabre]

I wonder if does are getting snippy about returns from online because adding to their inventory hurts their margins. I've gotten a half joking, half snarky comment about that from my store's MANAGER before.

Well, I'm going to keep doing it until the return policy says that I can't, because in Canada, shipping things back to JAX is still on the customer.

 

[Alexa5]

Well good to hear that I am not the only one having issues with occasional in store returns. The manager at my store is always rude and makes a big to do about returns. I emailed Coach and asked them to re-educate the store on the return policy. No one is ever in my store either so it is awkward to shop there. I tend to buy online more often but prefer in store returns so I don’t have to wait for the credit. I do buy in store occasionally and I don’t return much.

 

[Bagmedic]

I wonder if does are getting snippy about returns from online because adding to their inventory hurts their margins. I've gotten a half joking, half snarky comment about that from my store's MANAGER before.

Well, I'm going to keep doing it until the return policy says that I can't, because in Canada, shipping things back to JAX is still on the customer.

That's terrible that in Canada you have to pay to return! Then definitely keep returning to store and too bad for the store! I remind them that to a customer it is all Coach. It isn't online vs brick & mortar. CS will even tell you you can return in store but of course, they would prefer you dump it on them and vice versa. Companies need to stop creating this internal war and not put it on the customers because that is what it does.

 

[lovingmybags]

That's terrible that in Canada you have to pay to return! Then definitely keep returning to store and too bad for the store! I remind them that to a customer it is all Coach. It isn't online vs brick & mortar. CS will even tell you you can return in store but of course, they would prefer you dump it on them and vice versa. Companies need to stop creating this internal war and not put it on the customers because that is what it does.

What stores don't understand too, is that taking returns actually help their business. Most of my Coach collection came from back when I was living at my previous city; since the SA's were so nice and pleasant, their stores were often times full, or at least populated with browsers. Now, I'll be surprised if I see anyone else but myself in the boutique at the new town. They could keep that return practice up, and I'll certainly know not to drop a penny there!

 

[fashionplate123]

Exactly. Then they wonder why their store sales are down??? You should be welcoming customers and want them to buy not hound them while they shop, give them an attitude when they want to return. They'll come back and buy something else but not the way they are treating their customers now!

I find the ones who aren't full-time to be the best at service and have less of an attitude. They aren't making the major part of their living working for Coach. The ones who do can be brutal. Sales is a pushy job but when you are a retail location and people make an effort to come to YOU and they like your product, you shouldn't push that hard because they will buy eventually. And the regular customers will keep coming back to you. I'm not sure what they don't get about human behavior! If my new SA didn't treat me well and help me find things I want, I'd be shopping online only, too. Who needs the hassle! I can return anything to Marshalls and no one asks why. They just take it back no matter how many times I come in! I know the cashiers aren't paid commissions which is a big difference but if Marshalls sold Coach, I'd be shopping there! I just don't need to be given the third degree why I'm returning.

I work with sales people all day and they will be the first to tell you they are selfish and self centered. Hits to their income hurt them the most. I probably offended sales people in this forum but I just call it as I see it. The ones I work with can be bullies and kick, cry and scream like babies. But in the end, management gives in to them to quiet them down. So then the behavior is perpetuated. Makes it not fun to do my job when I'm not supported in decisions. A sales driven organization is difficult to work for unless you are in sales.

Yeah, I just paid one of my local stores a visit this morning and was astonished that all of the same bags that were there at the beginning of the SAS were STILL there. It's like they barely sold anything! If they did, it wasn't noticeable, but maybe they did and pulled a bunch from the back. I was looking at 2 bags and it was so pleasant that there weren't a group of pushy sales people there, which usually scares me out of the store. I took my time looking and the cashier was giving me some feedback on the bags I was looking at and that now is a great time because of the great sales. She wasn't pushy per se, but when I left the store and said I'd think about it, she said, "hopefully, we will see you later on today." I knew that if I decided to purchase one, I would get it online and I asked her if they would have additional markdowns on some of the bags next month, and she said she didn't think so, but they probably aren't allowed to say when it comes to things like that. I don't see how else they are going to sell in-store unless they reduce the prices more.

 

[whateve]

What stores don't understand too, is that taking returns actually help their business. Most of my Coach collection came from back when I was living at my previous city; since the SA's were so nice and pleasant, their stores were often times full, or at least populated with browsers. Now, I'll be surprised if I see anyone else but myself in the boutique at the new town. They could keep that return practice up, and I'll certainly know not to drop a penny there!

When they changed the return policy from unlimited to 3 months and then 1 month, my purchases have become fewer. I used to buy a lot of things that I just felt maybe about because I knew I had plenty of time to decide and make up my mind, and I really didn't return that much. Now if I buy something, I have to be pretty sure, and I have to return immediately if I'm not happy with it. I understand how a store may not want to take returns after a season has past, seeing how they might have to refund me for the full price, and then sell it on sale at the outlet. However, some of my most thrilling Coach purchases were finding an older bag at the outlet.

 

[lovingmybags]

When they changed the return policy from unlimited to 3 months and then 1 month, my purchases have become fewer. I used to buy a lot of things that I just felt maybe about because I knew I had plenty of time to decide and make up my mind, and I really didn't return that much. Now if I buy something, I have to be pretty sure, and I have to return immediately if I'm not happy with it. I understand how a store may not want to take returns after a season has past, seeing how they might have to refund me for the full price, and then sell it on sale at the outlet. However, some of my most thrilling Coach purchases were finding an older bag at the outlet.

I understand the move to shorten the time for returns, but some stores are really rather dismissive about returns even so. When the window is only 30 days, and discounting the original shipment duration, to ship things back effectively shortens the decision time to about 2 weeks. I'm still rather peeved that they'd do so without alerting customers about it; what if my 30 days was almost up? Then the warehouse can legitimately refuse my return since it's over 30 days? Coach as a company seems to be adopting policies that continually alienates buyers, as you've supported; I'm branching out to other brands that will appreciate my business more.

From my trip, Tory Burch was the only store that went through the trouble of locating an item for charge-send, and they weren't upset when I didn't buy anything particularly from their store. Through that experience, I've already placed an order for a bag that I thought I was going to purchase via Coach. Seems like as ever, customers' voting power is through their wallets! Hope Coach is going to monitor their stores closely, after having closed a good amount of them; no point to having these physical locations, if they add nothing to one's purchasing experience!

 

[fashionplate123]

When they changed the return policy from unlimited to 3 months and then 1 month, my purchases have become fewer. I used to buy a lot of things that I just felt maybe about because I knew I had plenty of time to decide and make up my mind, and I really didn't return that much. Now if I buy something, I have to be pretty sure, and I have to return immediately if I'm not happy with it. I understand how a store may not want to take returns after a season has past, seeing how they might have to refund me for the full price, and then sell it on sale at the outlet. However, some of my most thrilling Coach purchases were finding an older bag at the outlet.

Wow, didn't know they changed it to 30 days! So true; not much time to change your mind. Lately, I've been very selective about buying something there on sale. I'm just not sure I want to dish out so much money to a retailer that overall, I've been less than happy with over the years in terms of customer service.

 

[lovingmybags]

Wow, didn't know they changed it to 30 days! So true; not much time to change your mind. Lately, I've been very selective about buying something there on sale. I'm just not sure I want to dish out so much money to a retailer that overall, I've been less than happy with over the years in terms of customer service.

It's been a while, like months at least, since the return policy was changed to 30 days. Making for less of a reason to shop, among other things...

 

[faintlymacabre]

Geez. I think I live in a world of 10-14 day return policies for the places I typically shop, because I feel like 30 days is generous! One store (sadly, I like their clothing) doesn't even do returns! Exchanges only!

 

[whateve]

Geez. I think I live in a world of 10-14 day return policies for the places I typically shop, because I feel like 30 days is generous! One store (sadly, I like their clothing) doesn't even do returns! Exchanges only!

Most department stores have very long or unlimited return policies. I'd rather buy Coach at Macy's than at Coach because of the return policy. Unfortunately my Macy's no longer carries Coach in store.

 

[fashionplate123]

Most department stores have very long or unlimited return policies. I'd rather buy Coach at Macy's than at Coach because of the return policy. Unfortunately my Macy's no longer carries Coach in store.

Yeah, I try to start with department stores first. They usually don't carry the bag that I want though.

 

[donutsprinkles]

I am OK with mostly consumer-friendly return policies, but I wish that retailers would be more strict sometimes for those of us who buy returns. When I buy a bag, I keep all the packaging protection on when I do my quality inspection. Even then, if I am not 100% sure, I still keep it in all of the original packaging until I know that I won't return it. If I do return it, I have all of the original packaging as I received it and try my best to put everything back into the box for a return.

This is not always the case for returns, as this forum and some of the blatant YouTube videos show. I don't care that a bag is a return--I care if the bag was damaged by a person who decided not to keep it. These are often the same frequent shoppers who do not want "damaged returns" themselves, yet they fail to return items as they received them.

I know I got a very nasty stare the other day in a boutique which I shall not name (I just decided not to shop there anymore, full stop) because I asked if they had any of a particular item that HADN'T already been unpackaged. I ask because I don't want to bother with inspecting an item from top to bottom for potential flaws or makeup or nail polish that some other buyer put on.

I like that people show items here and online, but some of us avid collectors don't play nice. So retailers have to make these policies to keep their bottom line cushy. Given how many people don't play nice with goods they intend to return, 30 days from shipment and/or arrival is reasonable enough, in my opinion. Some people ruin things for the rest of us.

 

[lovingmybags]

I am OK with mostly consumer-friendly return policies, but I wish that retailers would be more strict sometimes for those of us who buy returns. When I buy a bag, I keep all the packaging protection on when I do my quality inspection. Even then, if I am not 100% sure, I still keep it in all of the original packaging until I know that I won't return it. If I do return it, I have all of the original packaging as I received it and try my best to put everything back into the box for a return.

This is not always the case for returns, as this forum and some of the blatant YouTube videos show. I don't care that a bag is a return--I care if the bag was damaged by a person who decided not to keep it. These are often the same frequent shoppers who do not want "damaged returns" themselves, yet they fail to return items as they received them.

I know I got a very nasty stare the other day in a boutique which I shall not name (I just decided not to shop there anymore, full stop) because I asked if they had any of a particular item that HADN'T already been unpackaged. I ask because I don't want to bother with inspecting an item from top to bottom for potential flaws or makeup or nail polish that some other buyer put on.

I like that people show items here and online, but some of us avid collectors don't play nice. So retailers have to make these policies to keep their bottom line cushy. Given how many people don't play nice with goods they intend to return, 30 days from shipment and/or arrival is reasonable enough, in my opinion. Some people ruin things for the rest of us.

Hi there, I really love how conscientious you are about leaving packaging materials on. I'm the same way; if I'm not sure I would really keep it, I don't take out any of the stuffings/wrappings. For how much we're paying for these goods, it should be bottom line that we're all keeping things pristine for one another! Heck, I don't even like it when stores remove the protective materials; I like them untouched for protective purposes. Especially if the returns are going to be shipped-it'd be terrible if the item gets damaged during transit! Some buyers really need to develop more awareness, or less selfishness when they use/abuse a retailer's policies.

 

[whateve]

Hi there, I really love how conscientious you are about leaving packaging materials on. I'm the same way; if I'm not sure I would really keep it, I don't take out any of the stuffings/wrappings. For how much we're paying for these goods, it should be bottom line that we're all keeping things pristine for one another! Heck, I don't even like it when stores remove the protective materials; I like them untouched for protective purposes. Especially if the returns are going to be shipped-it'd be terrible if the item gets damaged during transit! Some buyers really need to develop more awareness, or less selfishness when they use/abuse a retailer's policies.

This made me think of something. Once I bought something from another retailer that was shipped to my house. It came nicely packaged in a gift box with lots of stuffing and stuffing around the gift box, and then the entire thing in a huge box. It turned out the SA had been mistaken about the size of the purse, so I had to return, but they said I had to pay return shipping. Well, I calculated how much it was going to cost in that gift box and that huge box, and decided I didn't want to pay it. I was mad that the SA had misled me; basically I didn't think it was my fault so I was mad about having to pay for shipping. So I kept all the stuffing in and around the purse, but didn't use the gift box or the huge box, and put it in a smaller box. If they had paid for return shipping, they would have gotten the whole shebang.

I also think some bags are given as gifts and the stuffing is removed, and if you buy in store, they usually remove all the stuffing, so when you return, you don't have the stuffing.