New packaging

[nicole0612]

well, I guess maybe they lost the bracelet box you sent in originally, and they used the necklace travel pouch instead. in this case, as long as the bracelet is well protected. Love your bracelet, it's so beautiful.

Thank you so much! I love it! I would still send it in the box if I had it to do again, since I just wanted to make sure the bracelet was well-protected on its journey, otherwise no big deal, it just really surprised me.

 

[tenshix]

Thank you so much! I love it! I would still send it in the box if I had it to do again, since I just wanted to make sure the bracelet was well-protected on its journey, otherwise no big deal, it just really surprised me.

Will your SA send you a new green hard box to replace the one you sent it in? It would be very tacky of them if they ended up giving your box to another customer and that’s why they returned it to you in a necklace travel pouch.

 

[AnaBeavTheOG]

Will your SA send you a new green hard box to replace the one you sent it in? It would be very tacky of them if they ended up giving your box to another customer and that’s why they returned it to you in a necklace travel pouch.

That was my first thought! Somewhere out there, somebody just got their 10-motif returned to them stuffed into a bracelet box, lol.

 

[waterlily112]

Thank you so much! I love it! I would still send it in the box if I had it to do again, since I just wanted to make sure the bracelet was well-protected on its journey, otherwise no big deal, it just really surprised me.

I've always request for the home service kit to be shipped to my house so I can send my piece in. Is that not an option or you just prefer using the hard box? That's crazy that they recycled some old paper envelope to send you the bracelet, so much for the luxurious experience.

 

[AnaBeavTheOG]

I've always request for the home service kit to be shipped to my house so I can send my piece in. Is that not an option or you just prefer using the hard box? That's crazy that they recycled some old paper envelope to send you the bracelet, so much for the luxurious experience.

There's a "home service kit"?! What's that like?

Also, TBF, I have had an SA recommend not shipping my pieces with anything that didn't want to risk losing (such as a box), because they don't like to keep track of extra stuff and they can't guarantee they'll be able return everything to me in the end.

 

[nicole0612]

I've always request for the home service kit to be shipped to my house so I can send my piece in. Is that not an option or you just prefer using the hard box? That's crazy that they recycled some old paper envelope to send you the bracelet, so much for the luxurious experience.

They usually just email me a shipping label. I try to get as few deliveries from them as possible because someone needs to be home to sign for the package regardless of what it is. What is in the home service kit? I actually never knew that it existed.

 

[nicole0612]

There's a "home service kit"?! What's that like?

Also, TBF, I have had an SA recommend not shipping my pieces with anything that didn't want to risk losing (such as a box), because they don't like to keep track of extra stuff and they can't guarantee they'll be able return everything to me in the end.

Same, so that's why I'm not too worried that I did not get my box back. This is why they tell you to just send photocopies of paperwork instead of the actual originals.

 

[A bottle of Red]

Same, so that's why I'm not too worried that I did not get my box back. This is why they tell you to just send photocopies of paperwork instead of the actual originals.

Your bracelet is absolutely beautiful!

 

[A bottle of Red]

Wow that's really not ok

I recently bought a necklace from Paris Vendome (June 2023) and received the bare bones new packaging, which was the slightly bigger travel pouch only with a cushion inside for you to drape the necklace on, and no box, no cleaning cloth, nothing else. The "eco-friendly" packaging (@ every company capitalising on greenwashing when they're probably just reducing costs) was subpar and not luxurious at all on first impression, and honestly bit insulting for a luxury purchase, and from the actual global flagship store no less, but I decided not to think much about it. Except that the very first time I took the travel pouch (which had my necklace inside) out of the bag, the necklace was literally hanging outside of the pouch. The flap of the pouch is so wide that there's a significant gap between the flap and the rest of the pouch, such that my necklace literally falls out of the gap and sits outside the pouch. The design is so bad, just unacceptable. It wasn't because the necklace was placed incorrectly or because my bag went through a roller coaster because neither happened, it's simply bad design. The pouch has one job - to protect the jewellery inside - and it fails miserably. Jewellery travel pouches obviously shouldn't be having big gaping holes for jewellery to fall through given that most jewellery are thin and delicate.

I explained the situation to a local SA (not Paris but back home) who immediately took back the new packaging and offered me the old one so that I got the usual green box, but no additional smaller and secure travel pouch like old times.

Two local SAs told me that they are still asking for feedback from clients about the new packaging, so if possible everyone please do feedback to your SAs! Please spread the negative feedback to your SAs so we can corrale VCA to go back to the old packaging + small and secure travel pouches lol

 

[waterlily112]

There's a "home service kit"?! What's that like?

Also, TBF, I have had an SA recommend not shipping my pieces with anything that didn't want to risk losing (such as a box), because they don't like to keep track of extra stuff and they can't guarantee they'll be able return everything to me in the end.

With VCA being so stingy with the hard box I definitely don't want to send my pieces out with it because I know I won't get the box back LOL! I don't even think they'd give me back the same travel pouch if I included it in the package. I guess we'll see what packaging my bracelet will come back in.

They usually just email me a shipping label. I try to get as few deliveries from them as possible because someone needs to be home to sign for the package regardless of what it is. What is in the home service kit? I actually never knew that it existed.

The link below has more detail related to the home service kit! There's also a video on that page so you can see what the box looks like - they have different sizes for the creations. It's actually really secured and cleverly designed.

https://www.vancleefarpels.com/ae/en/care-and-services/home-collect-service.html

Essentially if you already have a profile on the website, once you logged in you can click on the 'My Services" and on the next page click on "request a service". You then just have to fill out the form and within a day an e-boutique rep will reach out via email to follow up with the update and confirming the home service kit is on the way. Since there's no valuable in the home service kit package, it doesn't require signature from FedEx. The home service kit includes the box, a copy of the service request form and the overnight shipping label. Once they received the item in the workshop, you can track the status and estimate ship date on the website. I happened to just mailed out my 6 motif for adjustment recently so hopefully the screenshot helps I shall report back on the packaging once they ship out my bracelet from the adjustment for kicks and giggles.

 

[A bottle of Red]

The link below has more detail related to the home service kit! There's also a video on that page so you can see what the box looks like - they have different sizes for the creations. It's actually really secured and cleverly designed.

https://www.vancleefarpels.com/ae/en/care-and-services/home-collect-service.html

Essentially if you already have a profile on the website, once you logged in you can click on the 'My Services" and on the next page click on "request a service". You then just have to fill out the form and within a day an e-boutique rep will reach out via email to follow up with the update and confirming the home service kit is on the way. Since there's no valuable in the home service kit package, it doesn't require signature from FedEx. The home service kit includes the box, a copy of the service request form and the overnight shipping label. Once they received the item in the workshop, you can track the status and estimate ship date on the website. I happened to just mailed out my 6 motif for adjustment recently so hopefully the screenshot helps I shall report back on the packaging once they ship out my bracelet from the adjustment for kicks and giggles.

View attachment 5812246

Wow that's really valuable information to have, thank you for sharing this! I had never heard of this service before
Good luck with your bracelet!

 

[AnaBeavTheOG]

With VCA being so stingy with the hard box I definitely don't want to send my pieces out with it because I know I won't get the box back LOL! I don't even think they'd give me back the same travel pouch if I included it in the package. I guess we'll see what packaging my bracelet will come back in.



The link below has more detail related to the home service kit! There's also a video on that page so you can see what the box looks like - they have different sizes for the creations. It's actually really secured and cleverly designed.

https://www.vancleefarpels.com/ae/en/care-and-services/home-collect-service.html

Essentially if you already have a profile on the website, once you logged in you can click on the 'My Services" and on the next page click on "request a service". You then just have to fill out the form and within a day an e-boutique rep will reach out via email to follow up with the update and confirming the home service kit is on the way. Since there's no valuable in the home service kit package, it doesn't require signature from FedEx. The home service kit includes the box, a copy of the service request form and the overnight shipping label. Once they received the item in the workshop, you can track the status and estimate ship date on the website. I happened to just mailed out my 6 motif for adjustment recently so hopefully the screenshot helps I shall report back on the packaging once they ship out my bracelet from the adjustment for kicks and giggles.

View attachment 5812246

Game changer! Thank you thank you for sharing this info!

 

[tenshix]

With VCA being so stingy with the hard box I definitely don't want to send my pieces out with it because I know I won't get the box back LOL! I don't even think they'd give me back the same travel pouch if I included it in the package. I guess we'll see what packaging my bracelet will come back in.



The link below has more detail related to the home service kit! There's also a video on that page so you can see what the box looks like - they have different sizes for the creations. It's actually really secured and cleverly designed.

https://www.vancleefarpels.com/ae/en/care-and-services/home-collect-service.html

Essentially if you already have a profile on the website, once you logged in you can click on the 'My Services" and on the next page click on "request a service". You then just have to fill out the form and within a day an e-boutique rep will reach out via email to follow up with the update and confirming the home service kit is on the way. Since there's no valuable in the home service kit package, it doesn't require signature from FedEx. The home service kit includes the box, a copy of the service request form and the overnight shipping label. Once they received the item in the workshop, you can track the status and estimate ship date on the website. I happened to just mailed out my 6 motif for adjustment recently so hopefully the screenshot helps I shall report back on the packaging once they ship out my bracelet from the adjustment for kicks and giggles.

View attachment 5812246

I do wish this was the standard from all the boutiques as well. In my experience the SAs just send you a shipping label and it’s up to you to package it safely. It’s nice they offer this for the online boutique service but I wish all SAs also always offered this service instead of only sending out a shipping label since I prefer to work directly with my SAs.

 

[waterlily112]

I do wish this was the standard from all the boutiques as well. In my experience the SAs just send you a shipping label and it’s up to you to package it safely. It’s nice they offer this for the online boutique service but I wish all SAs also always offered this service instead of only sending out a shipping label since I prefer to work directly with my SAs.

I actually purchased the 6 motif from the boutique, but I can still request the home service kit from the website. Before that I've sent out my 2021 HP, purchased from another boutique and not register under my profile since my SO bought it to get the chain shorten. They do prompt you to enter the serial # just to confirm it's authentic, I'm sure they verify it once again once it arrived at the workshop. So I guess in a sense you can still purchase from your SA but send off your pieces via home service request online in case you can't get to the boutique at a given time. I did checked with my SA he implied that the home service kit is more secured than how they normally send out the items to the workshop so he gave me a green light to do it

 

[tenshix]

I actually purchased the 6 motif from the boutique, but I can still request the home service kit from the website. They do prompt you to enter the serial # just to confirm it's authentic, I'm sure they verify it once again once it arrived at the workshop. So I guess in a sense you can still purchase from your SA but send off your pieces via home service request online in case you can't get to the boutique at a given time. I did checked with my SA he implied that the home service kit is more secured than how they normally send out the items to the workshop so he gave me a green light to do it

Yes given how tacky we’ve seen them send some packages back to clients I agree this home service kit seems more safe/secure and proper. I wish it was standard practice that all boutiques offer the kit and send it to you first when they know you need to send something in for servicing, but we all know they’re trying to cut costs and increase selling price Very disappointing how the service is really lacking in many aspects as the brand grows.