New packaging
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Yeah it's their new eco-friendly packaging. If you let your SA know that you really want a hard box, he/she can try to source one for you. My friend gotten the hard box after waited a few months
I will ask for one. Thanks !Yeah it's their new eco-friendly packaging. If you let your SA know that you really want a hard box, he/she can try to source one for you. My friend gotten the hard box after waited a few months
I recently purchased online and received green hard box inside a white box. I emailed customer service requesting a travel pouch and received it 7-10 days later.
This is not related to the new packaging, but it just happened tonight and is packaging-related (and funny). I just got a bracelet back from resizing, which I shipped to them in the green hard box. It just came back to me... Inside the FedEx box was a brown paper shipping envelope that had been previously used and torn open along the seam, then the ragged torn seam was folded over again and secured with scotch tape for my shipment. Inside, the bracelet was no longer in my hard bracelet box, but now was secured to the top pins of a necklace travel pouch. It was a bit perplexing. I feel like this was an odds and ends packaging I would receive from a hobby seller online, not from one of the bigger fashion/jewelry companies in the country. It does not bother me at all, but it was strange. Perhaps their commitment to "eco-friendly" includes reusing 99 cent shipping envelopes!
Was the green hard bracelet box a VCA box? Did they take it and not return it to you? Taking your stuff is not acceptable.
so sorry to hear this is happening to you. very annoying, I would ask them to return the green bracelet hard box.
Thanks! It's not a big deal, I was more shocked by the reused and messy mailing package than anything!
Notice the pre-torn package sealed again with scotch tape!
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Just wanted to contribute to the thread with packaging I just received, and the e-boutique’s response to my request for a travel pouch.
I just purchased a ring at the store and was given a choice between jewelry box or travel pouch. I chose travel pouch. It would be nice to have both though.
I recently bought a necklace from Paris Vendome (June 2023) and received the bare bones new packaging, which was the slightly bigger travel pouch only with a cushion inside for you to drape the necklace on, and no box, no cleaning cloth, nothing else. The "eco-friendly" packaging (@ every company capitalising on greenwashing when they're probably just reducing costs) was subpar and not luxurious at all on first impression, and honestly bit insulting for a luxury purchase, and from the actual global flagship store no less, but I decided not to think much about it. Except that the very first time I took the travel pouch (which had my necklace inside) out of the bag, the necklace was literally hanging outside of the pouch. The flap of the pouch is so wide that there's a significant gap between the flap and the rest of the pouch, such that my necklace literally falls out of the gap and sits outside the pouch. The design is so bad, just unacceptable. It wasn't because the necklace was placed incorrectly or because my bag went through a roller coaster because neither happened, it's simply bad design. The pouch has one job - to protect the jewellery inside - and it fails miserably. Jewellery travel pouches obviously shouldn't be having big gaping holes for jewellery to fall through given that most jewellery are thin and delicate.
I explained the situation to a local SA (not Paris but back home) who immediately took back the new packaging and offered me the old one so that I got the usual green box, but no additional smaller and secure travel pouch like old times.
Two local SAs told me that they are still asking for feedback from clients about the new packaging, so if possible everyone please do feedback to your SAs! Please spread the negative feedback to your SAs so we can corrale VCA to go back to the old packaging + small and secure travel pouches lol
I explained the situation to a local SA (not Paris but back home) who immediately took back the new packaging and offered me the old one so that I got the usual green box, but no additional smaller and secure travel pouch like old times.
Two local SAs told me that they are still asking for feedback from clients about the new packaging, so if possible everyone please do feedback to your SAs! Please spread the negative feedback to your SAs so we can corrale VCA to go back to the old packaging + small and secure travel pouches lol
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I can’t help but laugh at the tackiness of it all…….
Side note, your bracelet is just gorgeous and I’m glad it’s back from resizing to fit perfectly on your wrists!!
well, I guess maybe they lost the bracelet box you sent in originally, and they used the necklace travel pouch instead. in this case, as long as the bracelet is well protected. Love your bracelet, it's so beautiful.
Haha that's exactly it! I feel the same, and happy that my bracelet arrived safe and sound regardless.I can’t help but laugh at the tackiness of it all…….
Side note, your bracelet is just gorgeous and I’m glad it’s back from resizing to fit perfectly on your wrists!!