ok, let me know what you think of this. I actually called their 800 number to get the name of the regional manager and it automatically gave me the store closest to me. Just so happens it was the manager (but not of the store I went to). She was EXTREMELY nice, and told me the Regional manager would be in her store tomorrow an would give me a call. I told her I have a letter written too. Should I still mail it or give it to the RM tomorrow? the Manager actually invited me in to meet with her and the RM would be in too...but before I print, please let me know if this letter is better/what needs changed/improved.
Thank you so much for everyones input and for the link to the "how to complain" website! lol
*********************
Dayna Brown
Helzberg Diamonds
SouthHillsVillage
Pittsburgh, PA15243
(This is a sample address, I have to get the right one)
Dear Ms. Brown,
I have been a pleased customer with your Helzberg Diamonds store for the past six years. On my most recent visit on Friday, February 10, 2008 at 7pm, I received poor customer service that I felt I should bring to your attention.
I was in the store to get my ring fixed, which I felt was defective, and also to look at new mountings. When I walked into the store, Aaron greeted me and was quick to help me. I showed Aaron my ring which looked as if the diamond was loose. I had bought the extended warranty on it so I did not think I would have a problem getting it fixed. He poked at it and looked at it under the microscope and told me it was an “illusion” and did not need fixed. He offered to clean it while the Assistant Manager, Sarah, showed me mountings.
As I was talking to Sarah about the mounting I wanted to put on layaway, my husband had stormed out of the store. I told Sarah I would be back the following week. When I left Helzberg, my husband told me not to go back. He explained to me that when Aaron came back from cleaning my rings, the Manager, Brandy, shook her head at me and rolled her eyes. I feel as if that was unprofessional. Was it because I was complaining about my ring?
I was very disappointed with the service I received that day. If you would please address this issue with your associates, I would greatly appreciate it. I enjoy shopping at your store; however, I will be shopping at a different location in the future.
Thank you for your cooperation in this matter.
Sincerely,
(I would sign my name here)
Wendie LaXXXXX
XXX KisXX Street
CXXXX, PA 12345
Phone: (XXX) 200.XXX
Fax: (XXX) XXX.5118
Email: [email protected]
Thank you so much for everyones input and for the link to the "how to complain" website! lol
*********************
Dayna Brown
Helzberg Diamonds
SouthHillsVillage
Pittsburgh, PA15243
(This is a sample address, I have to get the right one)
Dear Ms. Brown,
I have been a pleased customer with your Helzberg Diamonds store for the past six years. On my most recent visit on Friday, February 10, 2008 at 7pm, I received poor customer service that I felt I should bring to your attention.
I was in the store to get my ring fixed, which I felt was defective, and also to look at new mountings. When I walked into the store, Aaron greeted me and was quick to help me. I showed Aaron my ring which looked as if the diamond was loose. I had bought the extended warranty on it so I did not think I would have a problem getting it fixed. He poked at it and looked at it under the microscope and told me it was an “illusion” and did not need fixed. He offered to clean it while the Assistant Manager, Sarah, showed me mountings.
As I was talking to Sarah about the mounting I wanted to put on layaway, my husband had stormed out of the store. I told Sarah I would be back the following week. When I left Helzberg, my husband told me not to go back. He explained to me that when Aaron came back from cleaning my rings, the Manager, Brandy, shook her head at me and rolled her eyes. I feel as if that was unprofessional. Was it because I was complaining about my ring?
I was very disappointed with the service I received that day. If you would please address this issue with your associates, I would greatly appreciate it. I enjoy shopping at your store; however, I will be shopping at a different location in the future.
Thank you for your cooperation in this matter.
Sincerely,
(I would sign my name here)
Wendie LaXXXXX
XXX KisXX Street
CXXXX, PA 12345
Phone: (XXX) 200.XXX
Fax: (XXX) XXX.5118
Email: [email protected]