are you sure she was rolling her eyes at you? Is there a chance that the eye roll was intended for the AM that was helping you?
Manager rolled her eyes at me! *UPDATE*
- Thread starter wendie
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
ok, for those who are keeping up with my last post....what do you think of this letter? Should I add or remove anything?
To whom it may concern:
I am writing to let you know about my most recent visit to your location on Friday, February 8, 2008, at the Mall at Robinson. This is not the first time I have been at the store. I frequent often, and purchase a lot.
I came into your store that day because the diamond on the side of my wedding band looked "off", as if it were going to fall out. There was a gap above the diamond. I paid good money for the band and did indeed get the lifetime warranty plan, so I didnt expect to be told nothing was wrong...
As the associate (I have his name if you need it) was inspecting it, he told me he didnt see anything wrong with it, and it was an "illusion" I was seeing. He poked at it for a couple minutes and said it wasnt loose and so it was fine. He took it back to clean it for me.
While he was cleaning it for me, the Assistant Manager showed me a couple rings and mountings I was looking at, and I found one I wanted to purchase. The other SA came back out and gave my ring back to me after he cleaned it, so I was left to just deal with the "off" diamond.
While I was looking at the rings, my husband got a look of disgust on his face and stormed out of the store (I assumed it was because I was about to spend a lot of money). I went outside of the store and found him there all mad. I asked him what was wrong, and he told me when the Assistant Manager was showing me rings and the other SA came out with my ring, the MANAGER walked over to the SA shaking her head and rolled her eyes at me.
Does the MANAGER treat all the customers like that? We were the only ones in the store at the time. Was it because I was unhappy with my ring that they did not fix? Do they lose commision if a ring is defective?
They are always very pushy with the Credit Card. You would think after the first NO, they would not push it anymore, but no, they try at LEAST 4 more times.
I had EVERY intention on buying the mounting I saw and had like for a long time, but after this experience, I do not think I will be returning, and the managers behavior was unacceptable. I left without my ring being fixed, angry, and no new mounting.
I really do hope you look into this matter and get back to me.
I can be reached by phone (412) 200.XXXX, email: XXXXXXX@comcast.net, or by mail: 405 XXXXXXXXXXXXXXXXXXX.
Wendie LastName
To whom it may concern:
I am writing to let you know about my most recent visit to your location on Friday, February 8, 2008, at the Mall at Robinson. This is not the first time I have been at the store. I frequent often, and purchase a lot.
I came into your store that day because the diamond on the side of my wedding band looked "off", as if it were going to fall out. There was a gap above the diamond. I paid good money for the band and did indeed get the lifetime warranty plan, so I didnt expect to be told nothing was wrong...
As the associate (I have his name if you need it) was inspecting it, he told me he didnt see anything wrong with it, and it was an "illusion" I was seeing. He poked at it for a couple minutes and said it wasnt loose and so it was fine. He took it back to clean it for me.
While he was cleaning it for me, the Assistant Manager showed me a couple rings and mountings I was looking at, and I found one I wanted to purchase. The other SA came back out and gave my ring back to me after he cleaned it, so I was left to just deal with the "off" diamond.
While I was looking at the rings, my husband got a look of disgust on his face and stormed out of the store (I assumed it was because I was about to spend a lot of money). I went outside of the store and found him there all mad. I asked him what was wrong, and he told me when the Assistant Manager was showing me rings and the other SA came out with my ring, the MANAGER walked over to the SA shaking her head and rolled her eyes at me.
Does the MANAGER treat all the customers like that? We were the only ones in the store at the time. Was it because I was unhappy with my ring that they did not fix? Do they lose commision if a ring is defective?
They are always very pushy with the Credit Card. You would think after the first NO, they would not push it anymore, but no, they try at LEAST 4 more times.
I had EVERY intention on buying the mounting I saw and had like for a long time, but after this experience, I do not think I will be returning, and the managers behavior was unacceptable. I left without my ring being fixed, angry, and no new mounting.
I really do hope you look into this matter and get back to me.
I can be reached by phone (412) 200.XXXX, email: XXXXXXX@comcast.net, or by mail: 405 XXXXXXXXXXXXXXXXXXX.
Wendie LastName
It might be a good idea remove a portion of the middle part with all the details about your ring. Headquarters want to know when their staff has been unprofessional because they will send a reprimand to the manager.
You want to keep it concise and to the point, mainly about your displeasure with the manager's conduct. Does this sound reasonable to you?
I have to head out now, will check back later
You want to keep it concise and to the point, mainly about your displeasure with the manager's conduct. Does this sound reasonable to you?
I have to head out now, will check back later
i wouldn't mention the part about "pushing" the credit card..that is probably what they are told repeatedly to do, so it may actually be reinforcing their training.
i would shorten it, and mention the people by name.
but it was a good letter!
i would shorten it, and mention the people by name.
but it was a good letter!
I would definitely name the associate.
I would send a copy to headquarters and send a copy to the store.
I would not bring up the credit card issue. That is their job to make a quota for the store.
I would send a copy to headquarters and send a copy to the store.
I would not bring up the credit card issue. That is their job to make a quota for the store.
I would not mention the part about the credit card because that is the job of the store assistants. I would also spell out store assistant because this is a professional letter. I would give the names of the store assistant, the assistant manager, and the head manager as well. I would also minimize the talk about the ring, but I would definitely state my anger when the SA claimed it was an "illusion." I think that is rather rude that a person said that about your ring. I think that I would send a letter to corporate and also to the store. Hopefully, everything will work out in the end for you.
Hi,
To be honest, if I were the owner of the shop and were to receive your letter, I would have absolutely no idea what your complaint is exactly about. I think you have not been very clear as to why you think the manager/SA was rude. You should provide reasons why you think they were rude and I'm afraid rolling their eyes at you is just not concrete as gestures can be misinterpreted. It seems that the only case you've got is to complain about the quality of their product(since there was a stone that is at risk of coming loose) and provide suggestions on their payment method.
To be honest, if I were the owner of the shop and were to receive your letter, I would have absolutely no idea what your complaint is exactly about. I think you have not been very clear as to why you think the manager/SA was rude. You should provide reasons why you think they were rude and I'm afraid rolling their eyes at you is just not concrete as gestures can be misinterpreted. It seems that the only case you've got is to complain about the quality of their product(since there was a stone that is at risk of coming loose) and provide suggestions on their payment method.
I would make sure I used specifics. When I purchased the diamond, who I spoke with, how many times I had the diamond and setting cleaned. You might even want to include information about other jewelry purchases. You dont need to ask the why they treated you this way but ask for compensation for it instead. Demand they pay for your diamond to be looked at by another jeweler (not a mall jewelry store). If they are unwilling to do so you can take action against them esp if you have purchased insurance on the ring.
Good Luck
Good Luck
I think you need to be more concise and include specific details about the incident. Throw that letter away because it sounds like a long rambling tale that you would tell amongst friends - no offense. It doesn't sound like an employee complaint letter for Corporate.
Details needed:
- Name of the employee that was rude to you
- Time, Date and place
- Exact details of the complaint
Tell them also that as a frequent customer, you expect to be treated with respect and professionalism by employees of their stores.
Here are a few examples I found online:
http://elc.polyu.edu.hk/cill/eiw/complaint_letter_constructor.htm
http://www.pissedconsumer.com/consu...le/complaint-about-service-2007032444367.html
http://www.consumeraction.gov/caw_problems_sample_complaint.shtml
http://www.essortment.com/writingcomplain_repi.htm
Details needed:
- Name of the employee that was rude to you
- Time, Date and place
- Exact details of the complaint
Tell them also that as a frequent customer, you expect to be treated with respect and professionalism by employees of their stores.
Here are a few examples I found online:
http://elc.polyu.edu.hk/cill/eiw/complaint_letter_constructor.htm
http://www.pissedconsumer.com/consu...le/complaint-about-service-2007032444367.html
http://www.consumeraction.gov/caw_problems_sample_complaint.shtml
http://www.essortment.com/writingcomplain_repi.htm
So unprofessional. I'd give them a peace of my mind, then complain to their boss. Surely, they report to someone higher than their position.
I agree - go ahead and mention the names now.
Second, definitely take out the part about the credit card. It is pretty much irrelevant to the problem at hand (although, I agree, SOOO annoying!).
Third, do shorten it and make it a little more concise. A rule of thumb - the more concise, the more likely that it will be read and taken into consideration.