Maintaining an H relationship

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,095
Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
  • Like
  • Love
Reactions: nikotama, Etriers and S62708
#7,832
Hello, trying to buy a gift and asked my SA who I used once, if they could order the item for me. However, they kind just left me hanging like they couldn’t order it or didn’t want to reserve it for me. So, I decided to go in and ask another SA. They were willing to reserve the item, but there was no introduction, felt very transactional. How many SA’s do you go through before finding the one?
 
#7,834
litto3 said:
Hello, trying to buy a gift and asked my SA who I used once, if they could order the item for me. However, they kind just left me hanging like they couldn’t order it or didn’t want to reserve it for me. So, I decided to go in and ask another SA. They were willing to reserve the item, but there was no introduction, felt very transactional. How many SA’s do you go through before finding the one?
Click to expand...
I typically get along with most people. However, it still takes more than one time to feel someone out unless they are just outright mean. Every sa I work with across all brands are the same ones I started with. All took time (not a lot) to build a rapport.
 
  • Like
Reactions: miss mitzi
#7,835
litto3 said:
Hello, trying to buy a gift and asked my SA who I used once, if they could order the item for me. However, they kind just left me hanging like they couldn’t order it or didn’t want to reserve it for me. So, I decided to go in and ask another SA. They were willing to reserve the item, but there was no introduction, felt very transactional. How many SA’s do you go through before finding the one?
Click to expand...
How did you first make the request to order an item?
 
  • Like
Reactions: chromemilou
#7,836
sparklehop said:
Hello all, I’m writing a post on the behalf of my sister who’s currently in Paris and shopped at FSH the last 2 days. She is a very spontaneous personality and showed up yesterday, bought a gold necklace and RG Kelly earrings. Today she went back to exchange the earrings for WG, and got a YG Kelly chain diamond lariat piece.

She was able to after this score a bag appt and successfully get 3 bag offers (mini Evelyne accepted, mini Lindy touch which she declined, and a 3 in 1 B30 which she accepted).

However she expressed to her SA some concerns about the Kelly necklace since it was flipping upside a bit (so the diamond side doesn’t show). Now she is bummed since it seems to flipping upside down more than staying right side up.

She doesn’t want to burn bridges since she had great luck but now is considering a second exchange and/or return for credit. She would appreciate advice from others, Should she just eat this as a learning experience for the long run and relationship or exchange for something she will enjoy more at the risk of looking like a flaky customer.

Thanks for hearing me out!
Click to expand...
I hope YOu gave your sister the advice that her being 100% satisfied with the items completely overrides any concerns about relationships with SAs.

Surely that is common sense.
 
  • Like
  • Insightful
Reactions: h_collector, WingNut, maxroxxherhandbags and 4 others
#7,837
WhiteBus said:
I hope YOu gave your sister the advice that her being 100% satisfied with the items completely overrides any concerns about relationships with SAs.

Surely that is common sense.
Click to expand...
Thank you yes! I’m not sure if she even knows if she’s happy or not which was part of the problem (she probably should have never bought the items in the first place). But she went back with the intention of exchanging it and then decided to keep it. Hopefully not because she was smooth talked to, but I’m not there. Just hoping she enjoys her purchases
 
  • Like
Reactions: A bottle of Red
#7,838
sparklehop said:
Thank you yes! I’m not sure if she even knows if she’s happy or not which was part of the problem (she probably should have never bought the items in the first place). But she went back with the intention of exchanging it and then decided to keep it. Hopefully not because she was smooth talked to, but I’m not there. Just hoping she enjoys her purchases
Click to expand...
Can you ask her? I agree that she needs to be really happy with her purchases, the bags and jewelry
 
  • Like
Reactions: sparklehop
#7,839
WhiteBus said:
How did you first make the request to order an item?
Click to expand...
I couldn't find them in person since they were out for awhile, so I texted the item to them and asked if they had the item in stock. They said nothing in stock, asked if they can order it, but they just said the item was on a waitlist and that a lot of people want it. I tried finding them in person, but they were always busy. So, I decided to go ask another SA in person, they said they would reserve the item for me, but they didn't bother to introduce themselves or give me their name, felt very transactional and non-welcoming.
 
#7,842
She ended up buying a diff necklace and another pair of earrings so ended up spending a few thousand more, which I’m sure made it more palatable.

But the SAs there said to her that so many take it too seriously, they want their customers to have fun and be happy at the end of the day.

She learned a lot, and got extremely lucky (she technically wore the necklace out so I figured she wouldn’t be allowed to return it).
 
  • Like
Reactions: h_collector, kerebear, tayflea and 2 others
#7,843
sparklehop said:
She ended up buying a diff necklace and another pair of earrings so ended up spending a few thousand more, which I’m sure made it more palatable.

But the SAs there said to her that so many take it too seriously, they want their customers to have fun and be happy at the end of the day.

She learned a lot, and got extremely lucky (she technically wore the necklace out so I figured she wouldn’t be allowed to return it).
Click to expand...
The bolded is definitely a sense that a person can get after a while. Sometimes I think going in shopping with H ignorance is bliss. It stresses me out with amount of “oh don’t do this” “Sit like this” “look like that” “don’t say that” ugh seemingly very unpleasant.

I’m glad things worked out for your sister!
 
  • Like
  • Thanks
Reactions: WingNut, mmvv22, haute okole and 6 others
#7,844
jimmyshoogirl said:
The bolded is definitely a sense that a person can get after a while. Sometimes I think going in shopping with H ignorance is bliss. It stresses me out with amount of “oh don’t do this” “Sit like this” “look like that” “don’t say that” ugh seemingly very unpleasant.

I’m glad things worked out for your sister!
Click to expand...
Yes!! Oh she totally walked in clueless too, was texting me what bags to ask for (she literally only knew about the Evelyne I think bc she liked mine/my moms) and is still spelling her B as “Berkin” :lol:

She found the whole experience very interesting and a crash course, but yes ultimately she is pleased, feeling better, and will definitely be going back bc now she wants a Constance. Definitely learned a lot, especially to only buy what you love
 
  • Like
  • Haha
Reactions: mmvv22, vanillaicepink, carlinha and 2 others
#7,845
litto3 said:
I couldn't find them in person since they were out for awhile, so I texted the item to them and asked if they had the item in stock. They said nothing in stock, asked if they can order it, but they just said the item was on a waitlist and that a lot of people want it. I tried finding them in person, but they were always busy. So, I decided to go ask another SA in person, they said they would reserve the item for me, but they didn't bother to introduce themselves or give me their name, felt very transactional and non-welcoming.
Click to expand...

What’s this item in question? If it’s a super popular item…and depending on where you are I guess…I actually think there is a possibility that the second SA didn’t even really put you down on a waitlist.
 
You must log in or register to reply here.
Top