Maintaining an H relationship

[papertiger]

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[LVLVLVOE]

Hello all, I’m writing a post on the behalf of my sister who’s currently in Paris and shopped at FSH the last 2 days. She is a very spontaneous personality and showed up yesterday, bought a gold necklace and RG Kelly earrings. Today she went back to exchange the earrings for WG, and got a YG Kelly chain diamond lariat piece.

She was able to after this score a bag appt and successfully get 3 bag offers (mini Evelyne accepted, mini Lindy touch which she declined, and a 3 in 1 B30 which she accepted).

However she expressed to her SA some concerns about the Kelly necklace since it was flipping upside a bit (so the diamond side doesn’t show). Now she is bummed since it seems to flipping upside down more than staying right side up.

She doesn’t want to burn bridges since she had great luck but now is considering a second exchange and/or return for credit. She would appreciate advice from others, Should she just eat this as a learning experience for the long run and relationship or exchange for something she will enjoy more at the risk of looking like a flaky customer.

Thanks for hearing me out!

What did her SA say when she first pointed it out? Did she offer any suggestions for wearing it in a way that would keep it right side up?

I understand her hesitation, but I would encourage her to take it back in if there is an issue with the necklace. They will at the very least have suggestions for how to put it on and wear it properly, and if they don’t then that’s not her being flaky.

Any luxury store with high customer service standards would offer an exchange if there is a true problem that can’t be resolved, even if the item has been worn for a couple of hours.

 

[spidermann]

Hi all, I’m so excited I got offered a qb on my wishlist in the size/leather that I want. My SA did not write specific colors, but just wanted the color category (blue, brown, etc) when I made the wishlist. he just texted me an offer is coming and to make an appointment. Obviously I’m excited but also worried it will be a color I was not keen on (specific shades of xx I don’t prefer compared to others), and would feel bad passing on the bag. Is it ok to ask the color of the bag? Or should I just show up and be surprised ? My type A personality won’t be able to stop thinking and worrying about it until my appnt date! I think I also read somewhere that they don’t reveal info until u show up…

 

[royaljelly]

Hi all, I’m so excited I got offered a qb on my wishlist in the size/leather that I want. My SA did not write specific colors, but just wanted the color category (blue, brown, etc) when I made the wishlist. he just texted me an offer is coming and to make an appointment. Obviously I’m excited but also worried it will be a color I was not keen on (specific shades of xx I don’t prefer compared to others), and would feel bad passing on the bag. Is it ok to ask the color of the bag? Or should I just show up and be surprised ? My type A personality won’t be able to stop thinking and worrying about it until my appnt date! I think I also read somewhere that they don’t reveal info until u show up…

Hey congratulations! I'm on the same boat here because my SA has also texted me to visit the store tomorrow for my QB!! (Yes, I said I wasn't specifically looking for a QB a few months ago but a Kelly bag is always a good idea )

If you want to ask about the colour, why not text your SA directly? Worst case is he tells you to see it in person and that's something to look forward to! I did not ask my SA about the colour because I want to have a surprise reveal tomorrow and see the bag in person to decide if I like it. I did not specify which colour I like when she asked me if I'd like a bag but I did say dark colours are preferred. Judging from experience, my SA seems to understand my aesthetics quite well and I'm open to being pleasantly surprised with what's on offer. But if it's a colour I dislike, I would definitely not take the bag and wait for another one. Unless the bag presented to you is something you specifically requested for, I personally don't think it'd hurt your chances or profile. (TPF members with more QB experience, please advise if I'm mistaken!)

For reference, I did ask about the colour of the mini Evelyne that I got for my mum (because I specifically requested for a few colours) and my SA replied right away. So I guess it works either way, depending on your SA's texting habit.

In any event, it's a happy thing to look forward to and here's to getting the bag that makes your heart sing

 

[spidermann]

Hey congratulations on getting the offer! I'm on the same boat here because my SA has also texted me to visit the store tomorrow for my QB!! (Yes, I said I wasn't specifically looking for a QB a few months ago but a Kelly bag is always a good idea )

Yay congrats !! at least your appointment is tomorrow and you will find out soon! Mine won’t be till after the weekend and the wait is killing meeee

 

[nat74]

Hi all, I’m so excited I got offered a qb on my wishlist in the size/leather that I want. My SA did not write specific colors, but just wanted the color category (blue, brown, etc) when I made the wishlist. he just texted me an offer is coming and to make an appointment. Obviously I’m excited but also worried it will be a color I was not keen on (specific shades of xx I don’t prefer compared to others), and would feel bad passing on the bag. Is it ok to ask the color of the bag? Or should I just show up and be surprised ? My type A personality won’t be able to stop thinking and worrying about it until my appnt date! I think I also read somewhere that they don’t reveal info until u show up…

Congratulations on your offer! It’s totally ok to ask for the color and specs. Good luck and keep us posted. So excited for you!

 

[royaljelly]

Yay congrats !! at least your appointment is tomorrow and you will find out soon! Mine won’t be till after the weekend and the wait is killing meeee

My bad I pressed "enter" by mistake and sent it prematurely Replied in full now haha

I got the text since last month so I waited for a month too Don't worry, you'll be fine

 

[sparklehop]

An exchange is still imo preferred. Just like imo not doing an exchange at all is even more preferred even though she would spend the money in either case. Like you mentioned originally, the risk is there that she will come off as flaky and just more “work”, even if she ends up spending the same amount of money as someone else who won’t change their minds as often. But of course if she truly can’t find anything she loves, it is totally within her right to do whatever makes her happy. Just unfortunate that it may affect establishing a relationship for future bag offers. I think something like this done once in a while, when there is understanding / an established history and profile, would likely be less of a problem, but I assumed in this case that she was a new client, got a bag and is now immediately doing this. FSH is just so busy and never lacking business and good clients (plus the whole lottery system) that getting an SA to be open to work with you long term is actually harder than at normal stores…people report in the FSH thread getting told to just try the appointment lottery when they contact the SA that helped them previously.

What did her SA say when she first pointed it out? Did she offer any suggestions for wearing it in a way that would keep it right side up?

I understand her hesitation, but I would encourage her to take it back in if there is an issue with the necklace. They will at the very least have suggestions for how to put it on and wear it properly, and if they don’t then that’s not her being flaky.

Any luxury store with high customer service standards would offer an exchange if there is a true problem that can’t be resolved, even if the item has been worn for a couple of hours.

Right, now she thinks maybe the chain was twisted and that’s why the necklace was flipping! So hopefully she will keep it since she loves the necklace. thank you for your advice !!

 

[DME]

Hi all, I’m so excited I got offered a qb on my wishlist in the size/leather that I want. My SA did not write specific colors, but just wanted the color category (blue, brown, etc) when I made the wishlist. he just texted me an offer is coming and to make an appointment. Obviously I’m excited but also worried it will be a color I was not keen on (specific shades of xx I don’t prefer compared to others), and would feel bad passing on the bag. Is it ok to ask the color of the bag? Or should I just show up and be surprised ? My type A personality won’t be able to stop thinking and worrying about it until my appnt date! I think I also read somewhere that they don’t reveal info until u show up…

Congratulations! Very excited for you! And my word of advice is to be careful what you wish for when it comes to knowing all the specs ahead of time! When I got my first QB, my SA emailed leather, color, size and hardware (no photo), which all lined up with options I had given her (size and hardware were very important to me, I was open to more color and leather options). My appointment was about two weeks out when I got the news. I took to Google and, as we all know, H colors are chameleons, so I found myself both simultaneously excited to purchase and dreading having to reject the bag based solely on the online photos I saw, which was super stressful! The minute she unboxed the bag, I fell in love with it, so it turned out to be an easy yes, but I did check it out in different lighting, including direct sunlight, so I could see how the bag would look under different conditions. Being Type A myself, my point is you’ll probably worry no matter whether you know the color, or not.

Do come back to let us know the outcome, and good luck!

 

[acrowcounted]

Hi all, I’m so excited I got offered a qb on my wishlist in the size/leather that I want. My SA did not write specific colors, but just wanted the color category (blue, brown, etc) when I made the wishlist. he just texted me an offer is coming and to make an appointment. Obviously I’m excited but also worried it will be a color I was not keen on (specific shades of xx I don’t prefer compared to others), and would feel bad passing on the bag. Is it ok to ask the color of the bag? Or should I just show up and be surprised ? My type A personality won’t be able to stop thinking and worrying about it until my appnt date! I think I also read somewhere that they don’t reveal info until u show up…

If the SA didn’t tell you the specs outright, it’s likely that they are uncomfortable in doing so and will feel awkward if asked directly. Different stores have different rules and comfort levels with putting inventory details into written text, thanks to all the screen shotting and sharing on social media. Feel free to ask but have expectations that they won’t give a direct answer and might feel annoyed by it. Good luck!

 

[880]

Only because it’s FSH (where the SAs supposedly do not work on direct commission) I would say she is safe to attempt another exchange, but I would only do an exchange for something of the same category (fine jewelry) and that is more expensive (ie don’t leave a store credit balance). Also only if the item is genuinely unworn which it sounds like might disqualify a return in this situation anyway.

@sparklehop , FSHs want their clients to be happy. However, ive heard SAs speak generally about client behavior, and they would would be a bit taken aback by a new client who accepted TWO BAGS who is so unreliable in her preferences or decisions that she cannot make up her mind even as to type of gold. I personally prefer to come back more than once before deciding if I am unsure, and every premier luxury SA I’ve ever had would also prefer this.

@spidermann , i would simply go in person and decline in person (giving them specific feedback why, like you prefer a darker rocker shade, or a lighter tone, or a different leather). Even if you had given a specific color on your list, you can always decline if it doesn’t look like you want it to look IRL. I’ve done this without any issue whatsoever.

 

[sparklehop]

@sparklehop , FSHs want their clients to be happy. However, ive heard SAs speak generally about client behavior, and they would would be a bit taken aback by a new client who accepted TWO BAGS who is so unreliable in her preferences or decisions that she cannot make up her mind even between the color gold. I personally prefer to come back more than once before deciding if I am unsure, and every premier luxury SA I’ve ever had would also prefer this.

@spidermann , i would simply go in person and decline in person (giving them specific feedback why, like you prefer a darker rocker shade, or a lighter tone, or a different leather). Even if you had given a specific color on your list, you can always decline if it doesn’t look like you want it to look IRL. I’ve done this without any issue whatsoever.

Thank you! I agree, I think it’ll also be a learning experience for her. She went back and didn’t exchange and is still thinking of going back another time! I told her to move on and enjoy it (hopefully!).

 

[spidermann]

Thank you all for the advice and encouragement, all very good points. I will keep it a surprise and see what happens

 

[periogirl28]

From my personal experience and from that of many friends who have successfully maintained relationships for years, the most important factor is not spend. It's trust.
More recent stories and experiences seem to show that many stores now no longer assume that new clients really plan to become long term customers. As a result it has become a game of prespend and more purely transactional visits.

 

[milkinako]

I didn’t realize when SA orders from h.com, neither SA or store gets credit! Would it look bad if I return the items after I receive them?

 

[acrowcounted]

I didn’t realize when SA orders from h.com, neither SA or store gets credit! Would it look bad if I return the items after I receive them?

The SA gets credit and yes, buying then returning makes it worse.