Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#7,846
litto3 said:
I couldn't find them in person since they were out for awhile, so I texted the item to them and asked if they had the item in stock. They said nothing in stock, asked if they can order it, but they just said the item was on a waitlist and that a lot of people want it. I tried finding them in person, but they were always busy. So, I decided to go ask another SA in person, they said they would reserve the item for me, but they didn't bother to introduce themselves or give me their name, felt very transactional and non-welcoming.
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I think you expect too much

nonetheless I do think it's not unreasonable to expect the common courtesy of an acknowledgement of any message
 
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#7,847
WhiteBus said:
I think you expect too much

nonetheless I do think it's not unreasonable to expect the common courtesy of an acknowledgement of any message
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momoc said:
What’s this item in question? If it’s a super popular item…and depending on where you are I guess…I actually think there is a possibility that the second SA didn’t even really put you down on a waitlist.
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I wasn't expecting much other than they helping me order or reserve the item and I wasn't being pushy or demanding. I was just inquiring if they have it and if they could get it for me. The 2nd SA did look up my profile and said they would put me on the waitlist, but said it was popular and that many people want it, which I'm ok waiting for, but they felt very unwelcoming like they didn't want to help. I'm fine too if they didn't put my name on the waitlist, it just gives me another opportunity to look for more SA's to try out before finding the one. But I wish it wasn't this hard to just buy an item that I want and it's not even a leather item.
 
#7,848
litto3 said:
I wasn't expecting much other than they helping me order or reserve the item and I wasn't being pushy or demanding. I was just inquiring if they have it and if they could get it for me. The 2nd SA did look up my profile and said they would put me on the waitlist, but said it was popular and that many people want it, which I'm ok waiting for, but they felt very unwelcoming like they didn't want to help. I'm fine too if they didn't put my name on the waitlist, it just gives me another opportunity to look for more SA's to try out before finding the one. But I wish it wasn't this hard to just buy an item that I want and it's not even a leather item.
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It’s less common when it comes to non leather items but even some non-leather things, at the height of their hype/demand (like certain shoes, homeware, even fashion jewelry…in my personal experience) can be super popular and difficult to get for SAs even for their existing, established clients. Sometimes saying “sure we will put your name down” (but definitely not always the case!!) is a way to drop the topic and you may be added to the end of a potential “list” that will forever have others in front of you, if that makes sense. If it’s really one of those super hard items that fly from the back room directly to existing clients waiting for them, it’s unlikely any SA can help you much, because they’d all be in the same situation. This is really nothing personal and an inevitable supply and demand situation. In North America it seems SAs are trained to avoid directly saying “no” and let down people “softly”, generally speaking. They can be more direct in other regions of the world.

What is this item in question?
 
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#7,849
litto3 said:
I wasn't expecting much other than they helping me order or reserve the item and I wasn't being pushy or demanding. I was just inquiring if they have it and if they could get it for me. The 2nd SA did look up my profile and said they would put me on the waitlist, but said it was popular and that many people want it, which I'm ok waiting for, but they felt very unwelcoming like they didn't want to help. I'm fine too if they didn't put my name on the waitlist, it just gives me another opportunity to look for more SA's to try out before finding the one. But I wish it wasn't this hard to just buy an item that I want and it's not even a leather item.
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If it’s chypres, I’ve received 25BK offers and still cannot get my sandals.
 
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#7,852
880 said:
If it’s chypres, I’ve received 25BK offers and still cannot get my sandals.
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My most recent anecdote in this regard is that I’ve been waiting for a bowl in the Soleil d’Hermes series (only managed to get one at the time of the line’s launch and I want a pair) since their launch which I think was May 2022. And I literally just got a text from my SA today that they finally got some:nuts:!! Now there is only one more bowl in the same series (diff size) that I’m still waiting for…hahaha

Sometimes it is a bit of timing and luck too! It can also depend on things such as what your SM likes to order for your store.
 
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#7,854
momoc said:
It’s less common when it comes to non leather items but even some non-leather things, at the height of their hype/demand (like certain shoes, homeware, even fashion jewelry…in my personal experience) can be super popular and difficult to get for SAs even for their existing, established clients. Sometimes saying “sure we will put your name down” (but definitely not always the case!!) is a way to drop the topic and you may be added to the end of a potential “list” that will forever have others in front of you, if that makes sense. If it’s really one of those super hard items that fly from the back room directly to existing clients waiting for them, it’s unlikely any SA can help you much, because they’d all be in the same situation. This is really nothing personal and an inevitable supply and demand situation. In North America it seems SAs are trained to avoid directly saying “no” and let down people “softly”, generally speaking. They can be more direct in other regions of the world.

What is this item in question?
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I agree. I have learned to be patient. There were two super hard to get items I asked for and my SA told me they hardly get any in but they would put the next shipment to the store in my name. Every time we spoke or I shopped, I would ask about them; nothing. Then all of a sudden "voila!"...they came in back to back and my SA called me with the good news. I was shocked because I thought it would take longer.

Then there was was this other extremely rare item that I requested. This was at the beginning of the year. SA promised to put my name down as reserving the next one the store received. I honestly had lost all hope and forgotten about it, thinking it'll never happen this year..or ever. Then all of a sudden, I got the call that it was in.

Everytime my SA makes magic happen, I am sure to ppurchase something extra that I don't realy want, as a bit of a "tip"!
 
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#7,855
litto3 said:
I wasn't expecting much other than they helping me order or reserve the item and I wasn't being pushy or demanding. I was just inquiring if they have it and if they could get it for me. The 2nd SA did look up my profile and said they would put me on the waitlist, but said it was popular and that many people want it, which I'm ok waiting for, but they felt very unwelcoming like they didn't want to help. I'm fine too if they didn't put my name on the waitlist, it just gives me another opportunity to look for more SA's to try out before finding the one. But I wish it wasn't this hard to just buy an item that I want and it's not even a leather item.
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QED
 
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#7,856
momoc said:
It’s less common when it comes to non leather items but even some non-leather things, at the height of their hype/demand (like certain shoes, homeware, even fashion jewelry…in my personal experience) can be super popular and difficult to get for SAs even for their existing, established clients. Sometimes saying “sure we will put your name down” (but definitely not always the case!!) is a way to drop the topic and you may be added to the end of a potential “list” that will forever have others in front of you, if that makes sense. If it’s really one of those super hard items that fly from the back room directly to existing clients waiting for them, it’s unlikely any SA can help you much, because they’d all be in the same situation. This is really nothing personal and an inevitable supply and demand situation. In North America it seems SAs are trained to avoid directly saying “no” and let down people “softly”, generally speaking. They can be more direct in other regions of the world.

What is this item in question?
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+1 with @momoc

@litto3 , if it’s crystal (oxymore or example) or dishes, the wait can be super long, and it’s nothing personal.

@WhiteBus , didn’t see your QED :smile:
 
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#7,858
@litto3 I feel part of the problem could be that ( please forgive me if I am wrong) Your post gives me the impression that you are jumping from SA to SA and you mention "looking for more SA's to try out before finding 'the one'".
Granted the sales associates job is to sell but they are so busy and so inundated with texts that I'm sure they have to prioritise clients that are loyal.
This is not speed dating its shopping and bear in mind that SA's talk to each other if you jump from one to the other in the same store you could well end up in a situation where nobody actually bothers to invest much time in helping you.
 
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#7,859
maxroxxherhandbags said:
@litto3 I feel part of the problem could be that ( please forgive me if I am wrong) Your post gives me the impression that you are jumping from SA to SA and you mention "looking for more SA's to try out before finding 'the one'".
Granted the sales associates job is to sell but they are so busy and so inundated with texts that I'm sure they have to prioritise clients that are loyal.
This is not speed dating its shopping and bear in mind that SA's talk to each other if you jump from one to the other in the same store you could well end up in a situation where nobody actually bothers to invest much time in helping you.
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Agree, but I was also thinking about this another way

hermes is (sadly for us) in such demand that SAs don’t necessarily have to help customers who they feel are unlikely to grow into boutique regulars. Nor do they necessarily want customers who are transacting for the most popular items and will be one and done. I’m not saying that this is the case here, just making a general observation.
 
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#7,860
litto3 said:
I wasn't expecting much other than they helping me order or reserve the item and I wasn't being pushy or demanding. I was just inquiring if they have it and if they could get it for me. The 2nd SA did look up my profile and said they would put me on the waitlist, but said it was popular and that many people want it, which I'm ok waiting for, but they felt very unwelcoming like they didn't want to help. I'm fine too if they didn't put my name on the waitlist, it just gives me another opportunity to look for more SA's to try out before finding the one. But I wish it wasn't this hard to just buy an item that I want and it's not even a leather item.
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Did you happen to express that you are looking to build your profile towards a quota bag to any of the SAs?

This would imply you are looking for a longer term relationship, u know what I mean?
 
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