Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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[jag]

Minimum of $1K is crazy... my SA has ordered things that were less than $300 for me as one-offs! I'm so sorry you have been treated this way.

Thank you! I thought it was pretty ridiculous too!

 

[acrowcounted]

Thank you! I thought it was pretty ridiculous too!

Wait, this is actually the new company policy though (as of this spring/summer in the US). They can’t do a store transfer for any item that is less than $1000. (Not sure why they wouldn’t charge send it though, unless the only store that had it is known to be difficult or your SA misunderstands the policy to include charge sends.) I wouldn’t take this instance personally.

 

[880]

Wait, this is actually the new company policy though (as of this spring/summer in the US). They can’t do a store transfer for any item that is less than $1000. (Not sure why they wouldn’t charge send it though, unless the only store that had it is known to be difficult or your SA misunderstands the policy to include charge sends.) I wouldn’t take this instance personally.

It didn’t seem as though @jag was asking for a store transfer? Simply inquiring to buy a shirt that may or may not have been in the store? Perhaps I misunderstood.* At any rate, in aggregate, I would be put off by the SAs failure to communicate the policy and to acknowledge the appt cancellation and other communication.* And, I think of myself as pretty relaxed (I don’t normally worry if my SA misses or doesn’t respond to a random request of mine).

ETA: But, no SA has ever suggested that I go on line to purchase anything, even a one of item, and no SA has ever suggested that I go to the store so they can order something for me on line either. IDK

*re charge send, if the store that has it is known to be difficult, my SA tells me that, and I usually drop the matter. But, it’s not a question of price, rather aggravation resulting in no positive result.

 

[jag]

@880 @acrowcounted It was a shirt that they did not have in the size needed. It was available on the website and other stores had it in stock. The only solution offered was for me to go into the store to have her order it on the website and and it would have to be shipped to the store for me to have to go back to pick it up. Given that it was a gift, that made no sense. That said, I was fine ordering it online myself and had no issue with that at all. While it did seem odd at the time given that she has ordered things for me in the past but if it is a new policy, I respect that.

What I do have an issue with is what transpired after needing to postpone my appointment because of my son's surgery, my SA's silence in response thereto, and her utter lack of making any attempt to facilitate the relationship (ie., texts re new arrivals or facilitating contact). It is a two-way street, and in this instance, H has been sorely lacking.

 

[acrowcounted]

@880 @acrowcounted It was a shirt that they did not have in the size needed. It was available on the website and other stores had it in stock. The only solution offered was for me to go into the store to have her order it on the website and and it would have to be shipped to the store for me to have to go back to pick it up. Given that it was a gift, that made no sense. That said, I was fine ordering it online myself and had no issue with that at all. While it did seem odd at the time given that she has ordered things for me in the past but if it is a new policy, I respect that.

What I do have an issue with is what transpired after needing to postpone my appointment because of my son's surgery, my SA's silence in response thereto, and her utter lack of making any attempt to facilitate the relationship (ie., texts re new arrivals or facilitating contact). It is a two-way street, and in this instance, H has been sorely lacking.

I totally get that and your feelings are completely justified. I just didn’t want you to feel slighted by the order ordeal as I think she was following (or trying to follow) policy.

 

[jag]

@acrowcounted not at all! I appreciate knowing that it is indeed the policy! Thank you dear!!