Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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[880]

Well it’s not like the SA could tell the truth and say your face was so unmemorable that I mistook a complete stranger for you and gave her your bag. It’s much easier to say, another SA or the manager decided to snap it up for another client who spent a lot, but. . . The next one definitely has your name on it lol

 

[getthebag]

Poor Diana

that SA must have learned quick not to offer bags before checking people’s profiles lolololol.

 

[shopinlovet]

LOL, this happened to me but with a random SA. I was shocked when I walked in, this SA was so excited to see me. Said “I have a bag for you!” and took me right upstairs. Opened a brand new Lindy 26 in Etoupe PHW to show me and I said I’ll take it. When he opened my profile, he panicked and asked, “You’re not Diana?!” to which I replied, “When did I ever say I was Diana?” His mistake, my gain. I walked out with a new bag that day.

HAHAHAHA best story I’ve read so far!

 

[jimmyshoogirl]

LOL, this happened to me but with a random SA. I was shocked when I walked in, this SA was so excited to see me. Said “I have a bag for you!” and took me right upstairs. Opened a brand new Lindy 26 in Etoupe PHW to show me and I said I’ll take it. When he opened my profile, he panicked and asked, “You’re not Diana?!” to which I replied, “When did I ever say I was Diana?” His mistake, my gain. I walked out with a new bag that day.

Haha this is too funny! It should also be a friendly reminder that we are dealing with humans even in Hermes. Everyone make mistakes and drop the ball. Hopefully the SA made up for it now have two happy clients in Diana and wisterialux! Win win win!

 

[millivanilli]

LOL, this happened to me but with a random SA. I was shocked when I walked in, this SA was so excited to see me. Said “I have a bag for you!” and took me right upstairs. Opened a brand new Lindy 26 in Etoupe PHW to show me and I said I’ll take it. When he opened my profile, he panicked and asked, “You’re not Diana?!” to which I replied, “When did I ever say I was Diana?” His mistake, my gain. I walked out with a new bag that day.

YÄS GIRL! You played the game pretty well! YOU ARE MY HERO!

 

[fashionE7]

Hi all, just wanted your opinion on something small.

I came back from vacation in Europe yesterday. While I was away, I bought a pair of H fashion earrings in Naples and an Echappee ring with diamonds in Paris.

My SA knew I was going away to Europe. Is there an expectation that it’s non-damaging to the relationship for me to shop in Europe? I am sure she would have preferred I bought the ring with her (it would be a large purchase for me) but the price difference was what made me purchase it abroad.

Also, could I just not bring it up to her unless she asks me if I shopped? Or the items are things she’ll see on my profile. I don’t want to seem like I’m hiding anything. (I know, ultimately it’s my money and i can choose where and how to spend, just sometimes I am sensitive about not stepping on anyone’s toes!)

Thank you to all for your support.

 

[acrowcounted]

Hi all, just wanted your opinion on something small.

I came back from vacation in Europe yesterday. While I was away, I bought a pair of H fashion earrings in Naples and an Echappee ring with diamonds in Paris.

My SA knew I was going away to Europe. Is there an expectation that it’s non-damaging to the relationship for me to shop in Europe? I am sure she would have preferred I bought the ring with her (it would be a large purchase for me) but the price difference was what made me purchase it abroad.

Also, could I just not bring it up to her unless she asks me if I shopped? Or the items are things she’ll see on my profile. I don’t want to seem like I’m hiding anything. (I know, ultimately it’s my money and i can choose where and how to spend, just sometimes I am sensitive about not stepping on anyone’s toes!)

Thank you to all for your support.

The profiles are not connected. She won’t know unless you tell her.

 

[smoothsailor]

Hi all, just wanted your opinion on something small.

I came back from vacation in Europe yesterday. While I was away, I bought a pair of H fashion earrings in Naples and an Echappee ring with diamonds in Paris.

My SA knew I was going away to Europe. Is there an expectation that it’s non-damaging to the relationship for me to shop in Europe? I am sure she would have preferred I bought the ring with her (it would be a large purchase for me) but the price difference was what made me purchase it abroad.

Also, could I just not bring it up to her unless she asks me if I shopped? Or the items are things she’ll see on my profile. I don’t want to seem like I’m hiding anything. (I know, ultimately it’s my money and i can choose where and how to spend, just sometimes I am sensitive about not stepping on anyone’s toes!)

Thank you to all for your support.

I was concerned about such things as well but a H selling supervisor told me a customer buys where he/she wants to buy. So there shouldn’t be such concern.

Also, it’s not like your SA can magically make these things your size appear on demand anyway.

 

[sparklehop]

Hello all, I’m writing a post on the behalf of my sister who’s currently in Paris and shopped at FSH the last 2 days. She is a very spontaneous personality and showed up yesterday, bought a gold necklace and RG Kelly earrings. Today she went back to exchange the earrings for WG, and got a YG Kelly chain diamond lariat piece.

She was able to after this score a bag appt and successfully get 3 bag offers (mini Evelyne accepted, mini Lindy touch which she declined, and a 3 in 1 B30 which she accepted).

However she expressed to her SA some concerns about the Kelly necklace since it was flipping upside a bit (so the diamond side doesn’t show). Now she is bummed since it seems to flipping upside down more than staying right side up.

She doesn’t want to burn bridges since she had great luck but now is considering a second exchange and/or return for credit. She would appreciate advice from others, Should she just eat this as a learning experience for the long run and relationship or exchange for something she will enjoy more at the risk of looking like a flaky customer.

Thanks for hearing me out!

 

[acrowcounted]

Hello all, I’m writing a post on the behalf of my sister who’s currently in Paris and shopped at FSH the last 2 days. She is a very spontaneous personality and showed up yesterday, bought a gold necklace and RG Kelly earrings. Today she went back to exchange the earrings for WG, and got a YG Kelly chain diamond lariat piece.

She was able to after this score a bag appt and successfully get 3 bag offers (mini Evelyne accepted, mini Lindy touch which she declined, and a 3 in 1 B30 which she accepted).

However she expressed to her SA some concerns about the Kelly necklace since it was flipping upside a bit (so the diamond side doesn’t show). Now she is bummed since it seems to flipping upside down more than staying right side up.

She doesn’t want to burn bridges since she had great luck but now is considering a second exchange and/or return for credit. She would appreciate advice from others, Should she just eat this as a learning experience for the long run and relationship or exchange for something she will enjoy more at the risk of looking like a flaky customer.

Thanks for hearing me out!

Only because it’s FSH (where the SAs supposedly do not work on direct commission) I would say she is safe to attempt another exchange, but I would only do an exchange for something of the same category (fine jewelry) and that is more expensive (ie don’t leave a store credit balance). Also only if the item is genuinely unworn which it sounds like might disqualify a return in this situation anyway.

 

[sparklehop]

Only because it’s FSH (where the SAs supposedly do not work on direct commission) I would say she is safe to attempt another exchange, but I would only do an exchange for something of the same category (fine jewelry) and that is more expensive (ie don’t leave a store credit balance). Also only if the item is genuinely unworn which it sounds like might disqualify a return in this situation anyway.

Thank you for your reply!! I let her know. I figured that much that she should buy something else in the same category if she does exchange

 

[momoc]

Hello all, I’m writing a post on the behalf of my sister who’s currently in Paris and shopped at FSH the last 2 days. She is a very spontaneous personality and showed up yesterday, bought a gold necklace and RG Kelly earrings. Today she went back to exchange the earrings for WG, and got a YG Kelly chain diamond lariat piece.

She was able to after this score a bag appt and successfully get 3 bag offers (mini Evelyne accepted, mini Lindy touch which she declined, and a 3 in 1 B30 which she accepted).

However she expressed to her SA some concerns about the Kelly necklace since it was flipping upside a bit (so the diamond side doesn’t show). Now she is bummed since it seems to flipping upside down more than staying right side up.

She doesn’t want to burn bridges since she had great luck but now is considering a second exchange and/or return for credit. She would appreciate advice from others, Should she just eat this as a learning experience for the long run and relationship or exchange for something she will enjoy more at the risk of looking like a flaky customer.

Thanks for hearing me out!

Agreed that if possible do exchange instead of return, even if she plans to use the credit some time in the future. Of course she should be allowed to do whatever she wants, but unfortunately as we all know the bags tend to come when the profile looks good, even at FSH. The thing is unless you are already a very established and memorable client, they aren’t going remember say in a couple months what exactly happened with your sister and how she justified a return (simply due to the sheer number of clients an SA has, not to mention the special craziness for FSH, it’s just humanely impossible). So the only thing they will know is what they can see when they pull up her profile, which would show that she has repeatedly and quickly returned something after grabbing a bag. Not to mention that they have most definitely seen people pull out all sorts of excuses and lies to try to return things after getting a bag (again it’s not that your sister is doing that, but that it will *look like* that’s what she is doing or at least there is no way for them to discern anything different). So if she is hoping for a future relationship with the store / more bag offers down the line, an exchange is definitely a better idea.

 

[sparklehop]

Agreed that if possible do exchange instead of return, even if she plans to use the credit some time in the future. Of course she should be allowed to do whatever she wants, but unfortunately as we all know the bags tend to come when the profile looks good, even at FSH. The thing is unless you are already a very established and memorable client, they aren’t going remember say in a couple months what exactly happened with your sister and how she justified a return (simply due to the sheer number of clients an SA has, not to mention the special craziness for FSH, it’s just humanely impossible). So the only thing they will know is what they can see when they pull up her profile, which would show that she has repeatedly and quickly returned something after grabbing a bag. Not to mention that they have most definitely seen people pull out all sorts of excuses and lies to try to return things after getting a bag (again it’s not that your sister is doing that, but that it will *look like* that’s what she is doing or at least there is no way for them to discern anything different). So if she is hoping for a future relationship with the store / more bag offers down the line, an exchange is definitely a better idea.

Thank you! Since she gets store credit I suppose it is ultimately an exchange - but you mean more like she should buy something else same day and not wait and hold the store credit. She is leaving on Monday but I recommended she go tomorrow and just get it done!

 

[momoc]

Thank you! Since she gets store credit I suppose it is ultimately an exchange - but you mean more like she should buy something else same day and not wait and hold the store credit. She is leaving on Monday but I recommended she go tomorrow and just get it done!

An exchange is still imo preferred. Just like imo not doing an exchange at all is even more preferred even though she would spend the money in either case. Like you mentioned originally, the risk is there that she will come off as flaky and just more “work”, even if she ends up spending the same amount of money as someone else who won’t change their minds as often. But of course if she truly can’t find anything she loves, it is totally within her right to do whatever makes her happy. Just unfortunate that it may affect establishing a relationship for future bag offers. I think something like this done once in a while, when there is understanding / an established history and profile, would likely be less of a problem, but I assumed in this case that she was a new client, got a bag and is now immediately doing this. FSH is just so busy and never lacking business and good clients (plus the whole lottery system) that getting an SA to be open to work with you long term is actually harder than at normal stores…people report in the FSH thread getting told to just try the appointment lottery when they contact the SA that helped them previously.

 

[DoRaePEET]

I think money is main thing for maintaining H relationship. The job description of sales associate is saling, how can you maintain H relationship without that. The more you spend, the more chance you have what you want.