How do your SAs respond/ react to returns or exchanges? Having buyer’s remorse currently over an impulse purchase but my relationship is relatively new and I don’t want to jeopardize it. I don’t want QBs in the future but I would really like a Constance (or a few!
I assume you would like the response to be, “ of course do the return, its fine.” I can say, though, that if I am unsure about an item, I discuss it with my SA, and 9 times out of ten, he dissuades me from purchase. He would rather I go home empty handed. That is because, in these days of scarce stock, he would rather sell it to someone who loves it.
I personally don’t buy something unless I’m sure I love it and won’t return. It’s not out of fear of my SAs reaction, but how I approach shopping in general. If you do decide to return, it’s helpful to course it through your SA and boutique so that they have the opportunity to re sell the item.
Buyers remorse is the most nebulous reason for return bc it’s not based on a specific tangible issue. An SA is a professional and has seen all sorts of behavior, including returns. I guess I would turn the question around to ask, why are you so worried that a single return would characterize or adversely affect your relationship. If there is barely anything to your purchase history, perhaps it will, at least until you generate more commerce. I would advise not making a habit of returns if you wish to establish a purchase history that will lead to multiple Constance bags. This is solely my own opinion, and YMMV.
note: I did change my mind on H deco tableware because I waited for months and months and nothing materialized. In the meantime, DH and I fell in love with different plates; discussed with my SA; and it was fine. No deposit; no purchase though.
I've had personal experiences before that things were "ordered" for me but literally did not arrive until almost a year later, sometimes in excess of that amount
I’ve been there. I prefer to ask my SA for something, and then try to forget about it, especially re home goods. That way, when it arrives, it’s a nice surprise.
Hi! I was wondering if people share their online purchases/scores with their SA? Lately H.com has had a good amount of items in stock and I've purchased so many things online since the pandemic began... Fuzzy/teddy Orans, Chypre sandals, Calvi holder etc. My local boutique has been empty for a long time and whenever they receive anything it's gone in a flash! I wasn't sure if my SA would be annoyed if I told her I snagged all this H stuff online lol.
The pandemic created different shopping habits, but for shoes and calvis, have you asked your SA for them? My SA is happy to source small things for me, even if it has to be a charge send. If your purchase history with your SA is substantial, perhaps a few pieces here and there will not matter, but if your boutique is relatively empty, I’m sure your SA would appreciate the opportunity to sell to you.
All of my comments above presuppose you wish to create sufficient purchase history for a bag. If that’s not the case, it may not matter if a client returns or purchases on line.
ETA: my strong feelings about returns in general color my response. Others may have different viewpoints.
I love to collect rings and wear size 46 in H, unfortunately that size only pop up occasionally online and rarely in the US boutiques. My SA is aware of me buying fine jewelry pieces online or from other boutiques when I travel abroad, since she can't really get a hold of that size - either sold out online before she can get to it or none of the US boutiques have it for her to do charge send so she's totally cool with it. I'd still suggest checking with the SA first to see if she can source the items for you, if not, just go ahead with the online purchases. If she has problem with you purchasing items online (that she can't source) then it may be a sign to switch.
