Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#5,701
mandycrabs said:
Hey! I know that H has a return policy for credit but has anyone's SA been not so good to them after? Sorry for asking; I just did my first (!) return this afternoon and I don't want things to sour with my SA. She's been very good to me.
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I once returned an item for store credit (i live in europe) and haven't been treated badly or worse after that. Still have a medium to good relationship with my SA (i get most of the items i want but have to be patient). But this can for sure be different from store to store.
 
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#5,702
mandycrabs said:
Hey! I know that H has a return policy for credit but has anyone's SA been not so good to them after? Sorry for asking; I just did my first (!) return this afternoon and I don't want things to sour with my SA. She's been very good to me.
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Mindful of the title of this thread:

I really do think we should do our utmost to encourage people to behave towards Hermes SAs
(does that mean shop assistants or sales advisers or sales associates?- for goodness sake!)
in the same way that we would the staff of any other retail outlet - with politeness and good humour. Most of the awkward culture around Hermes behaviour is founded on social media annecdotes that do not represent the real life experience of the full spectrum of Hermes customers.
 
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#5,703
I generally don’t return things (I like to be very sure before my in person purchases). This is not just with H or premier designers but also with the drug store. I do occasionally change my mind about items I ask to be held for me. (I adored a cashmere blanket with a seemingly abstract metal rivet design, but DH was not persuaded, bc the rivets actually spelled out Hermes). I tell my SA immediately and it’s never a problem. SA knows I will eeventually trot back to the store and fall in love with something else.

Beachbunny_chanel said:
Just my opinion: In general, if the shopping experience is bad, is see nothing wrong about tellling the company. Simply stop shopping doesn't make it better for others. For example: if a SA is rude at the supermarket or other department store to me, then i write a complaint to the store manager (i live in europe). Otherwise they don't know. In this particular case it's not so easy, because most of the customers want a quota bag from the store. And Hermes knows that...
I can understand why Justlikewhatilike is annoyed and i would also be not very happy in that situation.
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Agree with this. But many times the issues on encounters are entirely out of the SAs control. There are instances when my SA is equally clearly frustrated that certain things are the way they are (for example, it took a really long time to get glassware and dishware. In fact another TPFer friend (who is a long standing Wall Street client) and I had a joke about the petite snack meal we could serve on her sushi plates and my demitasse cups. Having said that, I am grateful that I have not experienced some delays in RTW or personal items as @Justlikewhatilike mentioned above. While she does have a solid relationship with her SA, and I envy the speed that which she has obtained some amazing bags, I agree that the delay for her other items is unreasonable. I‘m also grateful that I don’t have to prepay or be content with store credit if something doesn’t materialize either.
 
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#5,704
mandycrabs said:
Hey! I know that H has a return policy for credit but has anyone's SA been not so good to them after? Sorry for asking; I just did my first (!) return this afternoon and I don't want things to sour with my SA. She's been very good to me.
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I’ve returned a RTW item before and I don’t think it impacted my relationship! I do shop pretty often with my SA, I returned it the next day after trying it on again at home and changing my mind.
 
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#5,705
Justlikewhatilike said:
?????

Excuse me?

I think there r ppl who are satisfied with their experience and there are some who r not satisfied. I am not projecting my dissatisfaction on everyone else. In fact, I am sharing how I am not satisfied in some ways and I hope some people who have similar expectations as me would be warned that they could experience such with Hermes.

I am quite sure some would feel very happy with their experience. But I don’t see anything wrong with my comment as well.
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I don’t want to go too far down a rabbit hole, but you specifically said that someone else was making you feel sh!tyy. You could have just said “that’s great for you. My experience has been very different.” Instead, with your choice of words you somehow are saying that someone else is responsible for your feelings, even though @periogirl28 hasn’t done anything to you or in anyway influenced any negative outcome toward you. I think that’s why @DB8 encouraged you not to leave such a condescending and mean spirited comment (even if it wasn’t your intention to be mean spirited). I wish you the best on your journey.

ETA: the length of time waited on for paid items in my mind is unacceptable (and maybe in certain corners of the world considered theft). I would write to Paris to advise them of your experience if you are indeed waiting as long as you have been.
 
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#5,706
Crapples said:
I don’t want to go too far down a rabbit hole, but you specifically said that someone else was making you feel sh!tyy. You could have just said “that’s great for you. My experience has been very different.” Instead, with your choice of words you somehow are saying that someone else is responsible for your feelings, even though @periogirl28 hasn’t done anything to you or in anyway influenced any negative outcome toward you. I think that’s why @DB8 encouraged you not to leave such a condescending and mean spirited comment (even if it wasn’t your intention to be mean spirited). I wish you the best on your journey.

ETA: the length of time waited on for paid items in my mind is unacceptable (and maybe in certain corners of the world considered theft). I would write to Paris to advise them of your experience if you are indeed waiting as long as you have been.
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This is exactly what I was thinking too. The context on this thread sometime could perceive as well intended, mean spirited or sarcastic or whatever it maybe. Not everyone will understand your intentions. And I get/understand why @Justlikewhatilike is frustrated with the circumstances.

We all have different experiences with H and their SAs. None of them could be identical. IMHO, we are all fortunate enough to have this kind of experience and have the capacity to spend $ that majority of people out there wouldn’t or couldn’t. And like I said before, it’s retails shopping after all. :heart::panic:
 
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#5,707
cindy663 said:
I’ve returned a RTW item before and I don’t think it impacted my relationship! I do shop pretty often with my SA, I returned it the next day after trying it on again at home and changing my mind.
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Same. My SA ordered the dog collar for my giant boy hence we tried it in store while we took him there and it didn’t fit properly when it arrived. We retuned it, got the store credit and used that for shoes instead :) no hard feeling whatsoever. I don’t think that would trigger anything.
 
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#5,708
In an effort to steer the conversation into a more positive direction I would like to let all of my TPF friends know that the most amazing unexpected thing happened this morning and I was offered my very first bag from H. My SA is an angel and her overwhelming comment was “you have just been so nice and I wanted to do this for you.” Kindness goes a long way. I firmly believe now it’s all about the relationship you foster. Not the spend and formulas that people try to decipher. When it all comes down to it, be kind and be patient and this will happen for you. I am blown away by my SA’s kindness! Was not expecting this for a long long long time and was willing to wait, but here we are. :love:
 
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#5,709
texas87 said:
In an effort to steer the conversation into a more positive direction I would like to let all of my TPF friends know that the most amazing unexpected thing happened this morning and I was offered my very first bag from H. My SA is an angel and her overwhelming comment was “you have just been so nice and I wanted to do this for you.” Kindness goes a long way. I firmly believe now it’s all about the relationship you foster. Not the spend and formulas that people try to decipher. When it all comes down to it, be kind and be patient and this will happen for you. I am blown away by my SA’s kindness! Was not expecting this for a long long long time and was willing to wait, but here we are. :love:
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Come on you cannot leave us hanging. What bag and when can we see pics :yahoo:

Congrats!!!
 
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#5,712
Justlikewhatilike said:
Maybe it was not your intention, but you might make some of us feel quite ****ty. :doh:
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Just. Stop.

DB8 said:
@Justlikewhatilike, please stop your projecting your dissatisfaction with YOUR Hermes experience on everyone else. Yes, you aren't happy that you haven't received whatever quota bag after spending a ton of money at your store, but that's between you and your boutique, not you and the rest of this forum.

Seriously, take a breather, and pause please.
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This.

@Justlikewhatilike - *please* stop clogging this thread with negativity. You've made your woes and dissatisfaction more than apparent on numerous occasions.

Everyone has and will continue to have a different experience with Hermes. That's it.
 
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