Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#5,641
WhiteBus said:
So much good sense in all of that reply.
It is important to read all the contributions to this thread in their national context, because it is clear that there are divides between expectations, from both clients and SAs, in different parts of the world.
This is a public forum and it is understandable that contributors would wish to maintain their anonymity. Nevertheless it would be helpful if it was made clear, from which continent experiences are being shared.
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Even the rules in the same continent may change this year from last year.

Recently, I enquired on some SLGs. My SA repeatedly told me SLGs cannot be “ordered”. I was a little puzzled because she was very willing to put me on a waitlist for some SLGs last year and kept for me a few weeks after it arrived at the shop. But this year, it seems not to be the case. Terminologies used were different but I felt that putting me on wait lists does not seem possible now.

im in Asia.
 
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#5,642
Justlikewhatilike said:
Even the rules in the same continent may change this year from last year.

Recently, I enquired on some SLGs. My SA repeatedly told me SLGs cannot be “ordered”. I was a little puzzled because she was very willing to put me on a waitlist for some SLGs last year and kept for me a few weeks after it arrived at the shop. But this year, it seems not to be the case. Terminologies used were different but I felt that putting me on wait lists does not seem possible now.

im in Asia.
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What were the SLGs?
 
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#5,644
Hello! I have a tricky situation I would appreciate help navigating... my husband has an SA he has been working with since 2014, purchasing things from a distance, never in boutique. We are in the US, far from a boutique and hasn't been a priority to get there in person. Silks, CSGM is all he's ever purchased but nearing or maybe surpassing 1:1 ratio for a B/K which I definitely would not say no too, but... more important right now to have someone who can find the things that cannot be purchased online in the right colorways, etc. and have them sent over. I called the boutique recently because I wanted several things NOW, and got hooked up with a different SA who has been super responsive and found just about everything I've asked for..silks, CSGM, bracelets and now I finally have time / desire in schedule to make an in person visit to try things on like shoes, see other items in person. I (naively) thought I could meet with my (new) SA and my husband could meet with his, but his SA called him to say no, have to choose before we come, and now I'm worried about what to do. I already have scheduled an appointment in person with my (new) SA. And his SA is saying he cannot meet with my husband if I am meeting with mine, we have to choose. I am not thrilled about having to sever a long standing relationship, but at the same time, that hasn't been responsive for the last (smaller) things wanted. Maybe it's too small scale for his SA to help find little things like CSGMs, silks, and bracelets... ? At a loss for how to approach this. My (new) SA has been responsive, which I appreciate enormously. What should I be thinking about here? Help....!
 
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#5,645
880 said:
why not call your sA either on her cell or the store phone to speak to her directly. she may simply be inundated with walk ins (many people ar now traveling within the US, or your SA could be taking shifts off in rotation with other staff members. It was my understanding when staff took time off that they did not always have access to work texts.

another thing to remember is that if one started a relationship during Covid, certain offers may have been available when the stores were empty which are no longer ( due to increased volume of customers). Your SA may also have significantly less time than last year. as I read through this and other threads, I’m also reminded that H staff do not conduct the majority of substantive business over text and perhaps even corp culture is geared to in person communication.

this is just my surmise, of course every situation is different. so, I wouldn’t assume she’s actively avoiding or ignoring you Or anything personal.

she may also be waiting for stuff to come in; for you to make an in person appt; or make a definitive request. During Covid, h was more amenable to phone orders than the usual course of business.

i want to add, I read this thread bc I’m interested as to how other people interact with their SAs, but I don’t think other peoples relationships are necessarily applicable to mine. I don’t compare them or think bc x happened for y person, then somehow that should happen for me. We’re all different, and I don’t think there is a universal formula. Ones SA is t in charge of store stock availability or in control of her SM approvals, and covid has been hard on all of them too.
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Thank you for your input! It is very helpful to see how other people view this kind of situation. I did call her on her cell about a month ago and did not receive any callback or text. And my most recent text was to inquire about making an in-person appointment. I guess I will just try calling the store directly to see if can get ahold of her that way.
 
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#5,646
EtsyBoss said:
Hello! I have a tricky situation I would appreciate help navigating... my husband has an SA he has been working with since 2014, purchasing things from a distance, never in boutique. We are in the US, far from a boutique and hasn't been a priority to get there in person. Silks, CSGM is all he's ever purchased but nearing or maybe surpassing 1:1 ratio for a B/K which I definitely would not say no too, but... more important right now to have someone who can find the things that cannot be purchased online in the right colorways, etc. and have them sent over. I called the boutique recently because I wanted several things NOW, and got hooked up with a different SA who has been super responsive and found just about everything I've asked for..silks, CSGM, bracelets and now I finally have time / desire in schedule to make an in person visit to try things on like shoes, see other items in person. I (naively) thought I could meet with my (new) SA and my husband could meet with his, but his SA called him to say no, have to choose before we come, and now I'm worried about what to do. I already have scheduled an appointment in person with my (new) SA. And his SA is saying he cannot meet with my husband if I am meeting with mine, we have to choose. I am not thrilled about having to sever a long standing relationship, but at the same time, that hasn't been responsive for the last (smaller) things wanted. Maybe it's too small scale for his SA to help find little things like CSGMs, silks, and bracelets... ? At a loss for how to approach this. My (new) SA has been responsive, which I appreciate enormously. What should I be thinking about here? Help....!
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I would go with your gut feeling. Sounds like your SA is more responsive. In the US, it’s been my experience that weight is given to a clients prior steady history when a new SA takes over the acct (when an SA resigns etc, so long as you remain with that boutique). Not sure why or how his SA is presenting the ultimatum, but I personally don’t react well to that. JMO though! Perhaps someone will chime in whose experience is more on point.
 
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#5,647
880 said:
I would go with your gut feeling. Sounds like your SA is more responsive. In the US, it’s been my experience that weight is given to a clients prior steady history when a new SA takes over the acct (when an SA resigns etc, so long as you remain with that boutique). Not sure why or how his SA is presenting the ultimatum, but I personally don’t react well to that. JMO though! Perhaps someone will chime in whose experience is more on point.
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She might be seen as not being loyal to 1 SA in the same shop. Also, having 2 accounts in 1 shop is seen as trying to circumvent the rule of 2 quota bags per year per customer.
 
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#5,650
EtsyBoss said:
Hello! I have a tricky situation I would appreciate help navigating... my husband has an SA he has been working with since 2014, purchasing things from a distance, never in boutique. We are in the US, far from a boutique and hasn't been a priority to get there in person. Silks, CSGM is all he's ever purchased but nearing or maybe surpassing 1:1 ratio for a B/K which I definitely would not say no too, but... more important right now to have someone who can find the things that cannot be purchased online in the right colorways, etc. and have them sent over. I called the boutique recently because I wanted several things NOW, and got hooked up with a different SA who has been super responsive and found just about everything I've asked for..silks, CSGM, bracelets and now I finally have time / desire in schedule to make an in person visit to try things on like shoes, see other items in person. I (naively) thought I could meet with my (new) SA and my husband could meet with his, but his SA called him to say no, have to choose before we come, and now I'm worried about what to do. I already have scheduled an appointment in person with my (new) SA. And his SA is saying he cannot meet with my husband if I am meeting with mine, we have to choose. I am not thrilled about having to sever a long standing relationship, but at the same time, that hasn't been responsive for the last (smaller) things wanted. Maybe it's too small scale for his SA to help find little things like CSGMs, silks, and bracelets... ? At a loss for how to approach this. My (new) SA has been responsive, which I appreciate enormously. What should I be thinking about here? Help....!
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I think The Best Bet u hv to get a quota bag out of ur husband’s SA before u move on with ur new SA. But under such circumstances, I don’t think ur husband’s SA will offer unless u spend much more.

Since ur spending is at the same shop, u can approach the store manager. But I’m not sure if it would be taken positively at all because H likes loyal customers and doesn’t like husband and wife to have individual accounts.
 
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#5,652
880 said:
agree that It might be hard to get a QB out of the first SA without spending more, and the boutique would prefer a consolidated acct.

i think in the US, you do need to put in a lot of face time too in order to get an offer

with Covid, I think phone orders get a pass lol
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Yes, I agree on the face time. I think it’s same requirement every where now.
 
#5,653
Hello all! New-ish to the forums and to collecting H. I finally found a lovely SA at Meatpacking in NYC.
I don't know that I'll want a quota bag per se but the idea of having someone to help find regular H things and potentially help with a SO someday sounds great.
I've seen it said here that if you don't want a QB it is 'fine' to shop around, but is the general reco in my case that it can't hurt by being loyal (and supporting a nice, competent person?)
Welcome any & all opinions - TIA! :P
 
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#5,654
spape08 said:
Hello all! New-ish to the forums and to collecting H. I finally found a lovely SA at Meatpacking in NYC.
I don't know that I'll want a quota bag per se but the idea of having someone to help find regular H things and potentially help with a SO someday sounds great.
I've seen it said here that if you don't want a QB it is 'fine' to shop around, but is the general reco in my case that it can't hurt by being loyal (and supporting a nice, competent person?)
Welcome any & all opinions - TIA! :P
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Be loyal. It’s not just a Hermes thing, but a luxury retail thing. You’ll get way more perks/benefits by doing so.
 
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#5,655
spape08 said:
Hello all! New-ish to the forums and to collecting H. I finally found a lovely SA at Meatpacking in NYC.
I don't know that I'll want a quota bag per se but the idea of having someone to help find regular H things and potentially help with a SO someday sounds great.
I've seen it said here that if you don't want a QB it is 'fine' to shop around, but is the general reco in my case that it can't hurt by being loyal (and supporting a nice, competent person?)
Welcome any & all opinions - TIA! :P
Click to expand...
Definitely stick with an SA you like just for ease of them remembering things you like and prefer. It also makes it easier to shop IMO when you already have a good relationship with an SA who already knows your preferences and won’t waste your time showing you things you won’t like. I’m the type of shopper who comes in knows what they want and leaves. I rarely have time to just hang out slowly and my SA appreciates that. Because we have an established relationship spanning years, he shows me pieces he knows I like and will give me honest opinions on what wont work for me
 
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